Miss X complained about various issues surrounding her late mother’s care in hospital, including (but not limited to) in relation to communication about prognosis, diagnosis of sepsis, restricted visiting and nursing care.
The Ombudsman found that a comprehensive written response to the complex concerns raised had not yet been issued, more than 6 months after Miss X had originally complained. The Health Board agreed to issue to Miss X a written response within 40 working days. The Ombudsman considered this to represent an appropriate resolution to the complaint and so did not investigate.