Miss X complained the Vale of Glamorgan Council (“the Council”) had refused to accept her claim for Council Tax Reduction, and her associated complaint.
The Ombudsman found that Miss X had received an explanation as to why the Council were unable to address matters under the Corporate Concerns and Complaints Policy. The Ombudsman noted the Council considered that Miss X had provided insufficient information to enable it to assess her circumstances, and make a decision on her entitlement. The Council had also offered a meeting to enable Miss X to establish what information it required. However, the meeting did not take place.
The Ombudsman contacted the Council and it agreed to contact Miss X within 10 working days to reoffer the meeting.