Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202105101 Sector Health Category Admissions/discharge and transfer procedures Decided 04 January 2023

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Full decision

Mr N questioned the appropriateness of his grandfather, Mr X’s, discharge home on 8 June 2020, and whether it was clinically safe to do so. Mr X sadly died 2 days later.

The Ombudsman’s investigation found that the discharge process was undertaken appropriately and that its complexity was reflected in the time it took to arrange, and that a multidisciplinary team meeting was arranged to bring together all those involved. There was no evidence in the days before discharge which indicated that Mr X was suffering from a lower respiratory infection, or that his health was so poor that he would die 48 hours after discharge.

The complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202601587 24 Jul 2026 Ms A complained that she was dissatisfied with Betsi Cadwaladr University Health Board’s response to her complaint about her inpatient … Resolved / Early Resolution
PSOW-202601648 23 Jul 2026 Mrs A complained that Betsi Cadwaladr University Health Board administered an overdose of morphine to her mother, resulting in her … Resolved / Early Resolution
PSOW-202504962 23 Jul 2026 Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health … Not Upheld
PSOW-202504789 30 Jun 2026 Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … Partly Upheld
PSOW-202601887 26 Jun 2026 Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … Resolved / Early Resolution
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