Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202105101 Sector Health Category Admissions/discharge and transfer procedures Decided 04 January 2023

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Full decision

Mr N questioned the appropriateness of his grandfather, Mr X’s, discharge home on 8 June 2020, and whether it was clinically safe to do so. Mr X sadly died 2 days later.

The Ombudsman’s investigation found that the discharge process was undertaken appropriately and that its complexity was reflected in the time it took to arrange, and that a multidisciplinary team meeting was arranged to bring together all those involved. There was no evidence in the days before discharge which indicated that Mr X was suffering from a lower respiratory infection, or that his health was so poor that he would die 48 hours after discharge.

The complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202500998 28 Apr 2026 Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … Not Upheld
PSOW-202507000 27 Apr 2026 Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … Resolved / Early Resolution
PSOW-202500274 16 Apr 2026 The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … Not Upheld
PSOW-202510227 15 Apr 2026 Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … Resolved / Early Resolution
PSOW-202510764 09 Apr 2026 Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … Resolved / Early Resolution
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