Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202102952 Sector Local Government Category Refuse collection. recycling and waste disposal Decided 12 August 2021

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Complaint record keeping failures

Full decision

Miss X complained that her food waste bin had not been collected numerous times causing her inconvenience.

The Ombudsman decided that the Council should provide Miss X with a formal written response (within 3 weeks) which should include an apology and assurances that its Collections Team Manager will monitor the situation to ensure every effort is made to collect Miss X’s waste in the future.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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