Source · PSOW (Public Services Ombudsman for Wales)

Wrexham County Borough Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202102409 Sector Local Government Category Other Decided 26 August 2021

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Complaint record keeping failures

Full decision

Ms X complained that the Councilhad not provided her with a response to her complaint and it had not respondedto her further follow up communication.

The Ombudsman wasconcerned that Ms X had not received a formal response to her complaint and that she had been inconvenienced by the Council’sactions. He decided to settle the complaint without aninvestigation.

The Ombudsman soughtand gained the Council’s agreement to: · ProvideMs X with an apology for the delay in responding to her complaint · ProvideMs X with an explanation for the delay · ProvideMs X with a complaint response · ProvideMs X with a redress payment of £125 in recognition of the time and troubletaken in making her complaint and the delays she has experienced.

TheCouncil agreed to carry out these actions within 2 weeks.

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PSOW-202501004	07 Aug 2025	Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to …	Resolved / Early Resolution
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PSOW-202305850/202305851/202305851	18 Jul 2025	The Complainant, who held a governance role within Wrexham County Council (“the Council”), alleged that 3 Council members (“the 3 …	Not Upheld

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