Source · PSOW (Public Services Ombudsman for Wales)

Cwm Taf Morgannwg University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202102096 Sector Health Category Clinical treatment in hospital Decided 17 November 2022

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Full decision

In 2021, Ms B was admitted to hospital and detained there under the Mental Health Act. She complained that her detention was not merited as her condition on discharge, after only a few days, was the same as on admission. She made a number of complaints, including that the hospital failed to inform her of her rights under the Mental Health Act, and failed to provide or implement a treatment plan during her detention.

The complaints were not upheld. The Ombudsman concluded that a reasonable basis was set out for Ms B’s detention, and that she was appropriately assessed. The approach to her care was properly documented with a clear and reasonable rationale. Ms B was regularly reviewed by an appropriate clinician. Improvement was noted during her admission and the decision to discharge her was made following assessment which concluded that detention was no longer needed. The Ombudsman also concluded that Ms B had been informed of her rights.

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Other decisions involving Cwm Taf Morgannwg University Health Boa…

Reference Date Summary Outcome
PSOW-202511046 29 Apr 2026 Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that … Resolved / Early Resolution
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PSOW-202509919 27 Apr 2026 Miss B complained that Cwm Taf Morgannwg University Health Board failed to send its complaint response to her Social Worker. … Resolved / Early Resolution
PSOW-202510338 27 Apr 2026 Miss A complained that Cwm Taf Morgannwg University Health Board had not fully addressed her complaint about care and treatment … Resolved / Early Resolution
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