In considering the complaint, the Ombudsman noted there was disagreement between Mr X and the Council regarding whether the collection was due to take place from the front or the driveway of his property. However there was no dispute that Mr X had paid a fee for the service, which was not carried undertaken on the scheduled date.
Following discussions with the Ombudsman, the Council agreed that, within 30 working days, it would give Mr X a refund of the monies paid and issue an apology letter in respect of the failed collection.