Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202510012 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202409769 | A Care Home | Resolved / Early Resolution | 20 May 2025 | |
| PSOW-202309855 | A care home in the area of Powys Teaching Health Board | Health | Not Upheld | 18 Sep 2024 |
| PSOW-202402775 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202202308 | A Care Home | Upheld | 26 Jan 2024 | |
| PSOW-202106229 | Betsi Cadwaladr University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202202309 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202304862 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202104878 | Aneurin Bevan University Health Board | Health | Upheld | 30 Oct 2023 |
| PSOW-202106081 | A Care Home | Upheld | 30 Oct 2023 | |
| PSOW-202304415 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Oct 2023 |
| PSOW-202104529 | A Care Home | Upheld | 6 Jun 2023 | |
| PSOW-202005522 | Wrexham County Borough Council | Local Government | Upheld | 24 May 2023 |
| PSOW-201900226 | Swansea Bay University Health Board | Health | Withdrawn | 6 Mar 2023 |
| PSOW-202103131 | Aneurin Bevan University Health Board | Health | Upheld | 22 Apr 2022 |
| PSOW-202006083 | Wrexham County Borough Council | Local Government | Not Upheld | 21 Mar 2022 |
| PSOW-202105747 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Dec 2021 |
| PSOW-201900726 | Betsi Cadwaladr University Health Board | Health | Other | 16 Dec 2021 |
| PSOW-202001823 | Torfaen County Borough Council | Local Government | Upheld | 2 Jun 2021 |
| PSOW-202001822 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 2 Jun 2021 |