Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202200764 | Swansea Bay University Health Board | Health | Upheld | 2 Oct 2023 |
| PSOW-202304551 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Sep 2023 |
| PSOW-202304647 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Sep 2023 |
| PSOW-202207982 | Swansea Bay University Health Board | Health | Not Upheld | 18 Sep 2023 |
| PSOW-202304484 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Sep 2023 |
| PSOW-202301034 | A Pharmacy in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 8 Sep 2023 |
| PSOW-202301550 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Sep 2023 |
| PSOW-202106924 | Swansea Bay University Health Board | Health | Upheld | 3 Aug 2023 |
| PSOW-202301725 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 Jun 2023 |
| PSOW-202200690 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Jun 2023 |
| PSOW-202301711 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jun 2023 |
| PSOW-202200593 | Swansea Bay University Health Board | Health | Not Upheld | 2 Jun 2023 |
| PSOW-202207979 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202300557 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 May 2023 |
| PSOW-202200276 | Swansea Bay University Health Board | Health | Upheld | 16 May 2023 |
| PSOW-202205146 | Swansea Bay University Health Board | Health | Not Upheld | 11 May 2023 |
| PSOW-202101488 | Hywel Dda University Health Board | Health | Upheld | 11 May 2023 |
| PSOW-202107550 | Swansea Bay University Health Board | Health | Withdrawn | 5 May 2023 |
| PSOW-202207942 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202300398 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Apr 2023 |
| PSOW-202205762 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202207118 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Mar 2023 |
| PSOW-202107344 | Swansea Bay University Health Board | Health | Upheld | 22 Mar 2023 |
| PSOW-202207794 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Mar 2023 |
| PSOW-202102574 | Swansea Bay University Health Board | Health | Upheld | 10 Mar 2023 |