Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005113 | Blackpool Teaching Hospitals NHS Foundation Trust Miss R complains that in September 2022 Lancashire and South Cumbria NHS Foundation Trust gave her mother, Mrs R, flupentixol … |
NHS in England | Closed | 25 Mar 2026 |
| P-004817 | Lancashire and South Cumbria NHS Foundation Trust Mr H complains the Trust acted inappropriately and unfairly by physically examining his son when parental consent had been withdrawn. … |
NHS in England | Closed | 11 Feb 2026 |
| P-004755 | Lancashire and South Cumbria NHS Foundation Trust Mr H complains the Trust incorrectly maintained his diagnosis of emotionally unstable personality disorder (EUPD), overlooked his complex needs and … |
NHS in England | Closed | 30 Jan 2026 |
| P-004436 | Lancashire and South Cumbria NHS Foundation Trust Mr A complains about the standard of care and treatment his mother received from the Trust from November - December … |
NHS in England | Upheld | 28 Nov 2025 |
| P-003712 | Lancashire and South Cumbria NHS Foundation Trust Miss P complains her son, Mr N, was not assessed or treated for attention deficit hyperactivity disorder. Miss P also … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-002778 | Lancashire and South Cumbria NHS Foundation Trust Mr J complained about the Trust’s response after he experienced racial abuse, its decision to give him access to a … |
NHS in England | Closed | 10 Jul 2024 |
| P-002557 | Lancashire and South Cumbria NHS Foundation Trust Mrs E complains that between December 2021 and May 2022 the Trust did not give her mother enough medication or … |
NHS in England | Closed | 18 Apr 2024 |
| P-002444 | Lancashire and South Cumbria NHS Foundation Trust Mr E complains about the physiotherapy treatment the Trust provided for his shoulder. |
NHS in England | Closed | 29 Feb 2024 |
| P-002386 | Lancashire and South Cumbria NHS Foundation Trust Mr N complains about his diagnosis and the lack of patient-centred support. |
NHS in England | Closed | 7 Dec 2023 |
| P-001723 | Lancashire and South Cumbria NHS Foundation Trust Mrs E complains the Trust failed to complete an epidural in February 2020 which led to long term nerve damage. … |
NHS in England | Closed | 31 Jan 2023 |
| P-001626 | Lancashire and South Cumbria NHS Foundation Trust Mr U complains the Trust discharged Mr E from its mental health service although he still needed 24-hour care and … |
NHS in England | Closed | 22 Nov 2022 |