Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005118 | Driver and Vehicle Licensing Agency Mr D complains the DVLA have not adhered to a recommendation to award his daughter, Miss D, £400 due to … |
UK Government | Closed | 26 Mar 2026 |
| P-004723 | Driver and Vehicle Licensing Agency | UK Government | Closed | 29 Jan 2026 |
| P-004729 | Driver and Vehicle Licensing Agency Mr O says the Driver and Vehicle and Licensing Agency (DVLA) have not paid him sufficient remedy for failing to … |
UK Government | Closed | 29 Jan 2026 |
| P-004515 | Driver and Vehicle Licensing Agency Mr A complains about the level of financial remedy he has been awarded following his application to reclassify his vehicle, … |
UK Government | Closed | 18 Dec 2025 |
| P-003937 | University Hospital Southampton NHS Foundation Tr… Mr F complains the Trust wrongly diagnosed him with syncope (fainting) and told him to stop driving and inform the … |
NHS in England | Closed | 14 Sep 2025 |
| P-003754 | Driver and Vehicle Licensing Agency Dr X complains that in 2012, DVLA seized his vehicle without his knowledge and sold it at auction. |
UK Government | Closed | 10 Aug 2025 |
| P-003716 | Driver and Vehicle Licensing Agency Mr D complained that the process for claiming a discount on his vehicle tax places a greater burden on a … |
UK Government | Closed | 2 Jul 2025 |
| P-003605 | Driver and Vehicle Licensing Agency Mr O complains that DVLA delayed issuing him his Heavy Goods Vehicle (HGV) licence and when it did it restricted … |
UK Government | Closed | 22 Jun 2025 |
| P-002872 | Driver and Vehicle Licensing Agency Miss D complains the DVLA did not reply to her letters asking for advice about a vehicle. |
UK Government | Closed | 29 Aug 2024 |
| P-002662 | Driver and Vehicle Licensing Agency Mr B complains the Driver and Vehicle Licensing Agency failed to change his vehicle description to campervan/motor home after he … |
UK Government | Closed | 11 Jun 2024 |
| P-002620 | Driver and Vehicle Licensing Agency Mr T complains that DVLA did not award an appropriate amount of financial remedy for the stress he experienced because … |
UK Government | Closed | 29 May 2024 |
| P-002019 | Driver and Vehicle Licensing Agency Mr J complains DVLA took his driving licences away because he had an unexplained one-off fainting episode. He also complains … |
UK Government | Closed | 27 Jun 2023 |
| P-001973 | Driver and Vehicle Licensing Agency Mr A complains the DVLA lost his V5C vehicle log book and then asked him to pay £25 to replace … |
UK Government | Closed | 28 Apr 2023 |
| P-001945 | Driver and Vehicle Licensing Agency Mr U complains about the time it took for the DVLA to complete medical tests to add the Group 2 … |
UK Government | Closed | 24 Apr 2023 |
| P-001705 | Driver and Vehicle Licensing Agency Mr A complains that DVLA took too long to change the address on his driving licence. |
UK Government | Closed | 30 Jan 2023 |
| P-001684 | Driver and Vehicle Licensing Agency Mr Y complains the DVLA transferred the registered keeper of his car to his ex-wife despite him objecting to this … |
UK Government | Closed | 20 Oct 2022 |
| P-001687 | Driver and Vehicle Licensing Agency Mr A complains the DVLA did not allow him to register his V5 certificate to his business address and requested … |
UK Government | Closed | 18 Oct 2022 |
| P-001529 | Driver and Vehicle Licensing Agency Mr B complains that the DVLA’s policies are not transparent or publicly available, they took too long corresponding with him, … |
UK Government | Upheld | 26 Sep 2022 |
| P-001171 | Driver and Vehicle Licensing Agency Mr A complained about the service he received from DVLA in relation to his reapplication for a driving license. |
UK Government | Closed | 12 Oct 2021 |
| P-001082 | Driver and Vehicle Licensing Agency | UK Government | Upheld | 21 Jul 2021 |