Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004488 | A practice in the Wigan area Ms E complains about the care and treatment she received when she attended her GP surgery on 7 and 10 … |
NHS in England | Closed | 17 Dec 2025 |
| P-003614 | A practice in the Wigan area Mr B complains the Practice would not prescribe him rescue packs and removed him from the patient list. |
NHS in England | Closed | 16 Jun 2025 |
| P-003261 | A practice in the Wigan area Mrs B complains about the care provided to her late mother, Mrs C, by the Practice between October 2022 and … |
NHS in England | Closed | 18 Dec 2024 |
| P-002599 | A practice in the Wigan area Mr E complains that the Practice failed to appropriately assess and treat his father’s symptoms in the months before his … |
NHS in England | Upheld | 9 May 2024 |
| P-003849 | A practice in the Wigan area Miss A complains the Practice issued several incorrect prescriptions to her which could have caused her to overdose. |
NHS in England | Closed | 25 Sep 2023 |