A practice in the Wigan area

3. Miss A complains that in October 2022 the Practice issued several incorrect prescriptions to her.

4. Miss A says this could have caused her to overdose and die.

5. Miss A would like the Practice to make service improvements.

7. Before we decide if we should do a detailed investigation of a complaint, we look at whether another organisation is more appropriate to investigate. Miss A confirmed the CQC has already started an investigation.

8. The CQC can do inspections on care providers and share information, discuss concerns or put conditions on how a service operates. These actions can result in service improvements being recommended. We think the complaint should stay with the CQC until it has completed its investigation.

9. If after the CQC has completed its investigation, there are any outstanding issues which have not been addressed, Miss A can bring her complaint back to us for consideration. Miss A should bring her complaint back to us within a year of when she became aware of the problem. Normally, if we get a complaint outside this time limit, we cannot investigate it.

1. We have carefully considered Miss A’s complaint about a GP practice in the Wigan area (the Practice). We are sorry to learn about her experience.

2. We have decided the Care Quality Commission (CQC) is more suitable to investigate the complaint.