Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004598 | Department for Education Request for the first Early Career Payment was declined by the Department for Education for 2021-2022. Communication and notifications about … |
UK Government | Closed | 1 Dec 2025 |
| P-004375 | Hampshire and Isle of Wight Healthcare NHS Founda… Mr E complained his daughter was wrongly sectioned and the Trust failed to communicate with him about her presentation before … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004407 | Shrewsbury and Telford Hospital NHS Trust Miss X complained she was left alone to give birth, false records were made, she was given incorrect prognosis about … |
NHS in England | Closed | 28 Nov 2025 |
| P-004378 | Hull University Teaching Hospitals NHS Trust Mrs L complained about delayed care and misdiagnosis of sepsis for her aunt, leading to an avoidable death and her … |
NHS in England | Closed | 28 Nov 2025 |
| P-004405 | Barking, Havering and Redbridge University Hospit… Mrs O complained the Trust delayed MRI scans, delayed reviewing/treating her husband's seizures, delayed reviewing an MRI, and lacked communication, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004432 | Gateshead Health NHS Foundation Trust Mrs T complains about her husband's care and says diagnosing his cardiological condition was delayed. She also complains there was … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004437 | University Hospitals Bristol and Weston NHS Found… Miss C complained the Trust failed to regularly monitor her aunt, delayed palliative care, delayed symptom review for six hours, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004370 | Bristol, North Somerset and South Gloucestershire… Mr N complained the ICB failed to provide his son with an appropriate care plan, causing mental and physical decline, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004374 | University Hospitals of Leicester NHS Trust Mr S complained he was charged £17,964 for his newborn son's heart surgery without prior notification. This caused financial hardship … |
NHS in England | Closed | 28 Nov 2025 |
| P-004419 | Greater Manchester Mental Health NHS Foundation T… Mr A complained about delays in preliminary checks and prescribing quetiapine, lack of medication review, and inappropriate discharge of his … |
NHS in England | Closed | 28 Nov 2025 |
| P-004436 | Lancashire and South Cumbria NHS Foundation Trust Mr A complains about the standard of care and treatment his mother received from the Trust from November - December … |
NHS in England | Upheld | 28 Nov 2025 |
| P-004410 | Royal Surrey NHS Foundation Trust Mrs L complained about severe complications following an ERCP, alleging the Trust failed to identify issues, recognize a medical incident, … |
NHS in England | Not upheld | 28 Nov 2025 |
| P-004368 | East Suffolk and North Essex NHS Foundation Trust Mrs R complained the Trust failed to administer her mother's Parkinson's medication, provided inadequate care, ignored advanced wishes, and didn't … |
NHS in England | Closed | 28 Nov 2025 |
| P-004373 | NHS England Mr A complained NHS England wrongly upheld a decision that his late mother was ineligible for NHS continuing healthcare, arguing … |
NHS in England | Closed | 28 Nov 2025 |
| P-004372 | South East Coast Ambulance Service NHS Foundation… Miss E complained her father's 999 call for a heart attack was incorrectly categorised, leading to an ambulance delay and … |
NHS in England | Closed | 28 Nov 2025 |
| P-004376 | An independent provider in the City of Kingston u… Mrs P complained she received incorrect therapy, serious disclosures were not recorded, and safeguarding concerns were unaddressed. This worsened her … |
NHS in England | Closed | 28 Nov 2025 |
| P-004379 | UK Health Security Agency Mr R complained UKHSA failed to inform him of contact-tracing deadlines, did not offer a representative, unfairly marked him 'non-compliant', … |
UK Government | Not upheld | 28 Nov 2025 |
| P-004367 | Sandwell and West Birmingham Hospitals NHS Trust Mrs D complained about poor care during childbirth, including struggling with forceps, improper episiotomy stitching, and delayed cleaning/dressing of her … |
NHS in England | Closed | 28 Nov 2025 |
| P-004417 | Lincolnshire Integrated Care Board Mr L complained the ICB incorrectly declined two funding requests for a vasectomy reversal, causing him severe pain, inability to … |
NHS in England | Closed | 28 Nov 2025 |
| P-004433 | Barts Health NHS Trust Dr G complained Barts Health did not respect her opinions, lied in medical records, treated her son disrespectfully during transfer, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004371 | Lewisham and Greenwich NHS Trust Mrs E complained about delays in her father's care and discharge, an unfair COVID-19 test request, and false claims about … |
NHS in England | Closed | 28 Nov 2025 |
| P-004377 | Harrogate and District NHS Foundation Trust Mr Y complained his son was incorrectly discharged without diagnosis or treatment, and the Trust disregarded private medical opinions. This … |
NHS in England | Closed | 28 Nov 2025 |
| P-004369 | Norfolk and Suffolk NHS Foundation Trust Mrs I complained the Trust failed to reassess her son for ADHD, denied a second opinion, and refused specialist referrals. … |
NHS in England | Partly upheld | 28 Nov 2025 |
| P-004411 | A practice in the Barnsley area Mr A complained the Practice did not listen to or escalate his concerns about a safeguarding and domestic violence incident … |
NHS in England | Closed | 28 Nov 2025 |
| P-004360 | Charity Commission The Charity Commission ignored evidence regarding a Charity's accounts and his complaint about being wrongly removed as a trustee. |
UK Government | Closed | 27 Nov 2025 |