Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,007 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004246 | South East Coast Ambulance Service NHS Foundation… Ms E complains about the service her aunt, Mrs F, received from the Trust following her calls to 999 about … |
NHS in England | Closed | 2 Oct 2025 |
| P-004135 | A practice in the Worthing area Mrs U complained about the actions of three organisations involved in her father’s care. She was unhappy with the Practice’s … |
NHS in England | Closed | 2 Oct 2025 |
| P-004176 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about the Trust's treatment of her mother during her admission in March 2021. She says the Trust … |
NHS in England | Upheld | 1 Oct 2025 |
| P-004179 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs O complains the Trust delayed diagnosing her sister, Ms C, with lung cancer. She states the Trust should have … |
NHS in England | Closed | 1 Oct 2025 |
| P-004165 | Barking, Havering and Redbridge University Hospit… Mr W complains that his aunt, Mrs O, was incorrectly put onto end-of-life care without any consultation with her family, … |
NHS in England | Closed | 1 Oct 2025 |
| P-004024 | South Western Ambulance Service NHS Foundation Tr… Mrs L complains on 1 March 2024, the Trust failed to provide appropriate care to her husband Mr L. She … |
NHS in England | Closed | 30 Sep 2025 |
| P-004218 | A practice in the Sheffield area Mr O believes he was poisoned and complains the Practice refused to do blood tests to confirm this and provide … |
NHS in England | Closed | 30 Sep 2025 |
| P-004068 | A practice in the Ribble Valley area Ms X complains about the care and treatment to her by her local GP Practice between December 2023 and July … |
NHS in England | Closed | 30 Sep 2025 |
| P-004036 | West Midlands Ambulance Service University NHS Fo… Miss N complains it took over five hours for an ambulance to arrive for her brother after he called 999 … |
NHS in England | Closed | 29 Sep 2025 |
| P-004002 | Sherwood Forest Hospitals NHS Foundation Trust Miss U complains her mother lost her dentures while under the care of the Trust in July 2024. She also … |
NHS in England | Closed | 29 Sep 2025 |
| P-003985 | Buckinghamshire Healthcare NHS Trust Miss F complains Buckinghamshire Healthcare NHS Trust did not manage her father’s nutrition appropriately, it prescribed inappropriate pain relief to … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003941 | Leeds Teaching Hospitals NHS Trust Miss B complains about her late mother's care and treatment during a hospital admission in August 2023. She complains staff … |
NHS in England | Closed | 29 Sep 2025 |
| P-004077 | Barts Health NHS Trust Mr W complained about the Trust’s decisions to discharge his mother and a lack of treatment for her pneumonia. |
NHS in England | Closed | 29 Sep 2025 |
| P-003991 | Mid and South Essex NHS Foundation Trust Miss E complains about her mother's care in January and February 2023 saying her ear symptoms and high blood pressure … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004108 | London North West University Healthcare NHS Trust Mrs M complains about her late son's care and treatment in 2021. She complains the Trust should not have carried … |
NHS in England | Not upheld | 29 Sep 2025 |
| P-004055 | A practice in the Stockton-on-Tees area Miss L complains the Practice did not investigate her father's stool test appropriately or visit him at home. |
NHS in England | Closed | 29 Sep 2025 |
| P-004086 | University Hospitals Sussex NHS Foundation Trust Mrs U complains about the care and treatment the Trust provided to her husband from December 2021 to January 2022. … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004030 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs W complains the Trust did not diagnose her husbands leukaemia before discharge and failed to provide timely treatment for … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003967 | Surrey and Borders Partnership NHS Foundation Tru… Mrs E complains the Trust misdiagnosed her son's psychotic crisis and about the lack of assessment by a consultant. |
NHS in England | Closed | 29 Sep 2025 |
| P-004079 | University Hospitals Coventry and Warwickshire NH… Mrs L complains the Trust delayed her late mother's surgery when she had a hernia, did not investigate or treat … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003982 | Legal Aid Agency Miss X complains that the Legal Aid Agency would not provide a full breakdown of the costs that made up … |
UK Government | Closed | 29 Sep 2025 |
| P-004015 | Royal Free London NHS Foundation Trust Ms X complains about the care and treatment provided to her husband by an NHS Trust. |
NHS in England | Partly upheld | 28 Sep 2025 |
| P-004205 | A practice in the Darlington area Ms O complains about the care her father received from a GP practice in North-East England between May and October … |
NHS in England | Partly upheld | 28 Sep 2025 |
| P-003917 | Sheffield Teaching Hospitals NHS Foundation Trust Ms R complains that the Trust failed to provide adequate care for her brother in October 2022. She complains the … |
NHS in England | Closed | 26 Sep 2025 |
| P-004114 | Care Quality Commission Miss A is unhappy with the CQC's handling of her applications to register her new health business. In addition she … |
UK Government | Closed | 25 Sep 2025 |