Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004461 | A practice in the City of Brighton and Hove area | NHS in England | Upheld | 11 Dec 2025 |
| P-004457 | Leeds Community Healthcare NHS Trust complaint is that the musculoskeletal department failed to provide correct tests, treatment advice or diagnosis, causing him unnecessary pain and … |
NHS in England | Partly upheld | 11 Dec 2025 |
| P-004451 | Money and Pensions Service Mrs M complains that Pension Wise (part of the Money and Pensions Service) failed to explain the tax consequences of … |
UK Government | Closed | 10 Dec 2025 |
| P-004449 | Office of the Public Guardian Mr D complains OPG failed to investigate the conduct of his friend's PFA attorneys between September 2024 and March 2025 … |
UK Government | Closed | 10 Dec 2025 |
| P-004454 | Valuation Office Agency Mr A complains about the actions of the Valuation Office Agency (VOA) during his challenge and subsequent Tribunal appeal against … |
UK Government | Closed | 10 Dec 2025 |
| P-004453 | King's College Hospital NHS Foundation Trust Miss P complains the Trust inappropriately prescribed medication to her father during an elective procedure. |
NHS in England | Closed | 10 Dec 2025 |
| P-004450 | Royal Devon University Healthcare NHS Foundation … Mr B complains the Trust inappropriately changed a planned anaesthetic when it attempted to insert a suprapubic catheter in December … |
NHS in England | Partly upheld | 10 Dec 2025 |
| P-004455 | Information Commissioner's Office Mrs M complains about the ICO’s investigation of her complaint regarding data obtained by a bank. |
UK Government | Closed | 10 Dec 2025 |
| P-004452 | East Lancashire Hospitals NHS Trust Mrs T complains the Trust failed to discuss options for her mother’s discharge from hospital. |
NHS in England | Closed | 10 Dec 2025 |
| P-004443 | The Royal Wolverhampton NHS Trust Mr A complains the Trust gave his mother, Mrs A, penicillin from 15 May 2024 until her discharge from hospital … |
NHS in England | Closed | 9 Dec 2025 |
| P-004442 | Black Country Healthcare NHS Foundation Trust Mr X complains about the care and treatment provided by the hospital Trust in 2024. Mr X complains he was … |
NHS in England | Closed | 9 Dec 2025 |
| P-004444 | A practice in the Lewisham area Dr R complains about the care and complaint response he received from the Practice. He says he was misinformed about … |
NHS in England | Closed | 9 Dec 2025 |
| P-004446 | Health and Safety Executive Mrs M complains that CICAIR and HSE shut down a building control company (the company) she had paid to undertake … |
UK Government | Closed | 9 Dec 2025 |
| P-004441 | West Midlands Ambulance Service University NHS Fo… Mr Y complains on behalf of his late mother, Mrs Y, about the delay with an ambulance arriving and lack … |
NHS in England | Partly upheld | 9 Dec 2025 |
| P-004642 | Oxford University Hospitals NHS Foundation Trust Ms M complains the Oxford University Hospitals NHS Foundation Trust delayed her mother, Ms P’s radiotherapy treatment in June 2023 … |
NHS in England | Closed | 9 Dec 2025 |
| P-004445 | Home Office Ms S complains the Home Office made the wrong decision on her Windrush Compensation claim for compensation. She also complains … |
UK Government | Closed | 9 Dec 2025 |
| P-004423 | A practice in the City of Brighton and Hove area Mr M was on a daily dose of morphine. Mr M complains his GP Practice did not adequately communicate his … |
NHS in England | Closed | 8 Dec 2025 |
| P-004435 | HM Courts and Tribunals Service Mr I complains that HMCTS lost documents he sent with a probate application. He also complains about the time HMCTS … |
UK Government | Closed | 8 Dec 2025 |
| P-004429 | A dental practice in the Wyre area Mr T had tooth pain. He complains his dental Practice referred the wrong tooth to be taken out and the … |
NHS in England | Closed | 8 Dec 2025 |
| P-004421 | St George's University Hospitals NHS Foundation T… Mr F is understandably concerned that St George’s University Hospitals NHS Trust did not discuss the risks of the penile … |
NHS in England | Partly upheld | 8 Dec 2025 |
| P-004428 | Birmingham Women's and Children's NHS Foundation … Ms N complains that the Trust withheld information about her granddaughter's birth and did not accurately record what happened. |
NHS in England | Closed | 8 Dec 2025 |
| P-004420 | South Tyneside and Sunderland NHS Foundation Trust Mr O complains about the care and treatment he received at a Trust. |
NHS in England | Partly upheld | 8 Dec 2025 |
| P-004409 | Kingston and Richmond NHS Foundation Trust Mr U complains the Trust failed to support his father Mr T with eating and drinking and did not listen … |
NHS in England | Closed | 5 Dec 2025 |
| P-004422 | Calderdale and Huddersfield NHS Foundation Trust 2. Mrs P has raised a number of concerns about her husband’s care and treatment which include: concerns about his … |
NHS in England | Closed | 5 Dec 2025 |
| P-004439 | The Princess Alexandra Hospital NHS Trust Mr P complains the Trust failed to provide appropriate bed care, investigations and treatment and pain medication to his late … |
NHS in England | Closed | 5 Dec 2025 |