Source · Ombudsman casework
PHSO Casework Decisions
4,053 published decisions
3,432 Health (NHS)
621 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,053 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004714 | University Hospitals Birmingham NHS Foundation Tr… Mr A complained his father was sexually assaulted by another patient, alleging the Trust knew of the risk but failed … |
NHS in England | Closed | 28 Jan 2026 |
| P-004707 | A practice in the Chesterfield area Mr L complained the Practice provided unclear information, a doctor misled him about a referral and misrepresented old records, and … |
NHS in England | Closed | 28 Jan 2026 |
| P-004713 | University Hospitals Birmingham NHS Foundation Tr… Miss A complained the Trust incorrectly applied glue and steri-strips to her son's facial wound and gave no aftercare advice, … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004701 | An independent provider in the Chelmsford area Mr R complained that G4S failed to follow up on the second part of his bilateral hernia surgery, causing a … |
NHS in England | Closed | 28 Jan 2026 |
| P-004711 | Mersey and West Lancashire Teaching Hospitals NHS… Mr A complained about delays in receiving hip injections and arranging surgery for his stage four arthritis, leading to extreme, … |
NHS in England | Closed | 28 Jan 2026 |
| P-004717 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A complained about insufficient pain relief during an ablation procedure and being discharged without the option of another consultant, … |
NHS in England | Closed | 28 Jan 2026 |
| P-004720 | A practice in the South Tyneside area Mrs A complained the Practice breached record-keeping, gave an incorrect diagnosis, failed to rectify records, inadequately reviewed them, and communicated … |
NHS in England | Closed | 28 Jan 2026 |
| P-004708 | The Dudley Group NHS Foundation Trust Mrs X complained her husband received improper care, including delayed diagnosis, misinterpreted symptoms, poor communication, inappropriate end-of-life care, and an … |
NHS in England | Not upheld | 28 Jan 2026 |
| P-004716 | Somerset NHS Foundation Trust Mr X complained his father received inadequate care, including delayed transfer, misdiagnosis, poor monitoring, inappropriate medication, and delayed life support … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004847 | An independent provider in the Chelmsford area Mr R complained about a failure to follow up on the second part of a hernia surgery, and poor complaint … |
NHS in England | Closed | 28 Jan 2026 |
| P-004719 | Mersey and West Lancashire Teaching Hospitals NHS… Mr Y complained about an injury sustained during transfer from an X-ray trolley and the Trust's failure to provide support … |
NHS in England | Closed | 28 Jan 2026 |
| P-004705 | NHS England Mr E complained NHS England's review panel wrongly upheld a decision denying his mother NHS continuing healthcare funding, disputing the … |
NHS in England | Closed | 28 Jan 2026 |
| P-004710 | University Hospitals of North Midlands NHS Trust Mrs B complained the Trust delayed her husband's sepsis diagnosis/treatment, delayed a blood transfusion, mismanaged his nebuliser, and prevented her … |
NHS in England | Closed | 28 Jan 2026 |
| P-004712 | Department for Work and Pensions Ms L complained the DWP delayed processing her ESA claim, leading to a loss of housing benefit, and that the … |
UK Government | Closed | 28 Jan 2026 |
| P-004687 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs A complained the Trust delayed investigations into her son's gastrointestinal bleeding, lacked staff, delayed transfer, and provided inconsistent complaint … |
NHS in England | Not upheld | 27 Jan 2026 |
| P-004827 | A practice in the Canterbury area Mrs D complained that a GP failed to fully investigate her mother's symptoms, provide the right treatment, or urgently refer … |
NHS in England | Closed | 27 Jan 2026 |
| P-004699 | A practice in the Wealden area Mr K complained a GP Practice would only prescribe low-dose antidepressants, refused sleeping medication, and sent his wife to A&E … |
NHS in England | Closed | 27 Jan 2026 |
| P-004694 | Torbay and South Devon NHS Foundation Trust Mr N complained the Trust had not fully addressed his questions regarding his wife's patient safety review, specifically about the … |
NHS in England | Closed | 27 Jan 2026 |
| P-004695 | The Dudley Group NHS Foundation Trust Miss H complained the Trust should have marked her father's lung function test as urgent, which she believes could have … |
NHS in England | Closed | 27 Jan 2026 |
| P-004692 | York and Scarborough Teaching Hospitals NHS Found… Mrs Y complained the Trust did not inform them of rectovaginal fistula risk from an Altemeier procedure and delayed follow-up … |
NHS in England | Partly upheld | 27 Jan 2026 |
| P-004685 | A practice in the Chichester area Mrs A complained a Pharmacy issued incorrect medication leading to her daughter's overdose, and a Practice did not arrange an … |
NHS in England | Closed | 27 Jan 2026 |
| P-004698 | A practice in the Canterbury area Mrs D complained a GP did not fully investigate her mother's symptoms, provide correct treatment, or urgently refer her for … |
NHS in England | Closed | 27 Jan 2026 |
| P-004684 | An independent provider in the Newcastle-under-Ly… Mrs H complained the Trust failed to remove her left ovary during surgery in 2015, causing eight years of unnecessary … |
NHS in England | Closed | 27 Jan 2026 |
| P-004696 | A practice in the Hinckley and Bosworth area Mrs O complained the Practice did not treat her late husband appropriately from July 21-25, 2024, leading to his death … |
NHS in England | Closed | 27 Jan 2026 |
| P-004689 | A practice in the City of Leicester area Ms L complained an educational psychologist didn't reassess her son for ADHD, the Practice didn't fund his medication trial, and … |
NHS in England | Closed | 27 Jan 2026 |