Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mr R complained about poor investigation and treatment of his mother's heart condition, delayed SALT assessment, failure to treat sepsis, lack of support for nutrition, inadequate pain relief, and poor communication about her prognosis.
AI-generated summary Miss N complained the Trust failed to update next of kin details, incorrectly recorded MRSA, left her mother in pain without observations, and caused a back fracture, contributing to her mother's death.
AI-generated summary Mr E complained the Legal Aid Agency pursued him for a debt of £3,586.50 due to an incorrect change of address, leading him to miss correspondence and be unaware of outstanding payments.
AI-generated summary Mr D complained the DWP mishandled his benefits, wrongly assessing PIP, misadvising him onto UC, failing to carry out supersession, and refusing a video call reasonable adjustment, causing distress and homelessness.
AI-generated summary Mr I complained HMCTS lost his Help with Fees application and fee, failed to respond to his complaint promptly, and did not address his concerns, causing severe emotional and psychological impact.
AI-generated summary Mrs U complained the Trust misdiagnosed her with chronic pancreatitis in 2019 and failed to communicate correct CT scan results in March 2023, causing prolonged pain and stress.
AI-generated summary Mr I complained the Trust charged him and his wife for fertility investigations without prior notification, despite being explicitly told they would not be charged, causing significant emotional and financial trauma.
AI-generated summary Ms G complained a consultant performed a sacrocolpopexy operation without correct diagnosis or testing, causing a perineal hernia and leading to daily physical pain and inability to work.
AI-generated summary Mrs Q complained the Trust delayed transferring her daughter, Miss V, to a different clinician and ignored letters from her GP, leading to a deterioration in Miss V's mental health and physical symptoms.
AI-generated summary Mr F complained the NCA perforated his wife's oesophagus during a procedure, and MFT prematurely discharged her, leading to ongoing complications and her subsequent death.
AI-generated summary Mr E complained the Trust did not categorise his calls as an emergency, delaying an ambulance for his mother, Mrs E, and causing her to miss timely treatment before her death.
AI-generated summary Mrs L complained the Trust performed surgery causing detrimental effects, dismissed her pain, recorded inaccurate notes, discharged her too early, delayed follow-up, and misdiagnosed a skull fracture and brain fluid leak.
AI-generated summary Mrs A complained the Trust disconnected her husband’s oxygen, which caused a sudden deterioration in his condition and led to his death.
AI-generated summary Ms U complains the Trust failed to follow up kidney stone scans, provide appropriate ADHD/Autism support, and give sufficient hydration.
AI-generated summary Mr A complains the Practice prescribed medication unsafely, stopped diazepam abruptly, failed to raise safeguarding concerns, and removed him in retaliation.
AI-generated summary Mr [name redacted] complained about an ineffectively performed penile prosthesis procedure, inadequate care due to staff disbelief of his mobility issues, and unsafe discharges without proper risk assessment. He also cited staff blaming his distress behaviour.
AI-generated summary A nurse made safeguarding referrals without informing Mr N and based on fictitious evidence, causing distress and loss of trust.
AI-generated summary Mrs M complained the Trust failed to recognise her daughter’s severe medical condition in the emergency department, leading to delayed triage, incorrect priority, and delayed doctor assessments, potentially contributing to her death.
AI-generated summary Mrs N complained a GP practice, Community Trust, and Ambulance Trust failed to provide appropriate care for her husband, causing missed opportunities that could have prevented his death, regarding hospital attendance and pressure ulcer management.
AI-generated summary Ms B complains DWP failed to contact her about an overpayment, inappropriately issued Direct Earnings Attachments, and continued recovery. ICE also refused to contact her employer.
AI-generated summary DWP provided contradictory pension forecasts, inaccurately recorded entitlements, and gave incorrect advice on voluntary contributions, causing distress and financial difficulties.
AI-generated summary The Trust missed a CT scan opportunity, treated his wife for heart failure she didn't have, didn't fully investigate symptoms, and discharged her without a plan.
AI-generated summary The Provider mismanaged her ADHD assessment by recording incorrect information, resulting in an inaccurate outcome and delaying her diagnosis and treatment.
AI-generated summary Ms Y complains Harrow Health CIC mismanaged her ADHD assessment, recording incorrect information and resulting in an incorrect outcome.
AI-generated summary Mrs E complains the Trust wrongly removed her daughter's support, insisted on financial control without adequate help, and wrongly discharged her from CPA.