East London NHS Foundation Trust
AI-generated summary Ms O complained about inadequate mental health support over many years, including discontinued therapies, a misdiagnosis, a dismissive crisis line, and an inappropriate referral.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Child Maintenance Service (CMS)
AI-generated summary Mr O complained the CMS failed to act from May 2019 when informed his child was no longer living with his ex-partner, resulting in incorrect payments.
University Hospitals of North Midlands NHS Trust
AI-generated summary Miss U complained the Trust failed to disclose her mother's MRI stroke results, transfer her to a stroke ward, or refer her to the stroke pathway, causing preventable complications.
Barts Health NHS Trust
AI-generated summary Mr D complained the Trust offered inadequate compensation for the loss of his father's hearing aids and handled his reimbursement request poorly, causing distress and affecting his decision-making.
Northampton General Hospital NHS Trust
AI-generated summary Miss C complained the Trust failed to investigate her father's deterioration, provide appropriate care, communicate effectively with her as Power of Attorney, and prematurely discharged him, causing distress.
A dental practice in the Telford and Wrekin area
AI-generated summary Miss T complained about a year-long delay in referring her for wisdom tooth extraction and unnecessary drilling of her teeth for surface holes.
Home Office
AI-generated summary Mr A complained the Home Office's Windrush Compensation Scheme wrongly denied him compensation for homelessness, focusing only on the 1990s and not the 1960s.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs B complained Trust staff used too much water to flush her husband's feeding tube, causing him to vomit, aspirate, and subsequently die.
East Sussex Healthcare NHS Trust
AI-generated summary Mrs O complained the Trust failed to inform her family about her husband's condition, he suffered a rib injury and bruising, and the Trust provided inadequate reasons for these.
East Kent Hospitals University NHS Foundation Trust
AI-generated summary Mr C alleged a GP practice and the Trust failed to act on abnormal PSA levels, delaying his prostate cancer diagnosis and causing the cancer to spread, requiring severe treatment.
Barking, Havering and Redbridge University Hospitals NHS Trust
AI-generated summary Mrs O complained about an unacceptable waiting time in A&E and inappropriate discharge, leading to worsening health and a lack of confidence in her care.
Kent Community Health NHS Foundation Trust
AI-generated summary Mrs R alleged incorrect assessment, inappropriate hospital avoidance strategy, and placing her mother on an end-of-life pathway without consent, leading to her untimely death.
North West Anglia NHS Foundation Trust
AI-generated summary Mr H complained the Trust delayed relevant investigations for his wife's Raynaud’s, which he believes led to Scleroderma and her death.
Charity Commission
AI-generated summary Mr K complained the Charity Commission failed to properly investigate his concern that a charity used unreliable information for campaigning purposes.
A practice in the Worthing area
AI-generated summary Ms E complained her mother was denied a face-to-face GP appointment, received an endoscopy referral without examination, and a paramedic delivered a likely cancer diagnosis insensitively.
Home Office
AI-generated summary Mr A complained his Windrush Compensation application was rejected due to missing old documents, and the Home Office provided misleading eligibility advice.
Maidstone and Tunbridge Wells NHS Trust
AI-generated summary Mr H complained the Trust delayed his knee surgery beyond recommended times and wrongly prevented him from using his medical cannabis vape on site, forcing self-discharge.
An independent provider in the North Tyneside area
AI-generated summary Mrs P complained an independent service provided inappropriate advice and care during phone calls while her husband had a subarachnoid haemorrhage, delaying A&E treatment.
Berkshire Healthcare NHS Foundation Trust
AI-generated summary Mrs M complained Trust A did not disclose her MND practitioner was new, incorrectly recorded end-of-life wishes, and a consultant inserted a catheter without discussion.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr A complained his wife's gallbladder procedure was unnecessary and improper knot techniques during surgery caused post-operative bleeding, leading to her unexpected death.
Whittington Health NHS Trust
AI-generated summary Mrs M complained the Trust delayed X-raying her wrist, investigated pain too late, and provided incorrect immobilisation equipment, leading to prolonged pain and lost dexterity.
Tees, Esk and Wear Valleys NHS Foundation Trust
AI-generated summary Mrs E complained her son received insufficient observations, inadequate care plans, and improper medication/drug testing, questioning if these contributed to his death.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary His wife's gallbladder procedure was unnecessary, and inappropriate surgical techniques during the operation led to post-operative bleeding and her death.
East Lancashire Hospitals NHS Trust
AI-generated summary Mrs U complained the Trust misdiagnosed her with chronic pancreatitis in 2019 and failed to communicate correct CT scan results in March 2023, causing prolonged pain and stress.
A practice in the King's Lynn and West Norfolk area
AI-generated summary Ms R complained the Practice declined to visit her mother at home in December 2022, leading to her hospital admission and subsequent death, believing an earlier visit could have prevented it.