Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005143 | Worcestershire Acute Hospitals NHS Trust Mrs B complained about delays in arranging an MRI scan and inadequate care at the ED for her husband, leading … |
NHS in England | Partly upheld | 29 Mar 2026 |
| P-005140 | Bradford Teaching Hospitals NHS Foundation Trust Mrs A complained about delays in diagnosing her skin cancer due to cancelled appointments, leading to distress, discomfort, more complicated … |
NHS in England | Closed | 29 Mar 2026 |
| P-005138 | South Tees Hospitals NHS Foundation Trust Mr I complained about delays in diagnosing and treating his wife's infections, leading to her death, and inadequate nursing care … |
NHS in England | Closed | 29 Mar 2026 |
| P-005144 | An independent provider in the Wealden area Miss L complained AJM Healthcare took too long to deliver a suitable wheelchair, failed to communicate, and did not collect … |
NHS in England | Upheld | 29 Mar 2026 |
| P-005135 | Child Maintenance Service (CMS) Mr A complained the CMS wrongly said he owed arrears, leading to stress, depression, job loss, and financial hardship, and … |
UK Government | Partly upheld | 27 Mar 2026 |
| P-005131 | A dental practice in the Leeds area Mr K complained the bonding on his dental crown failed twice and he was not offered alternative treatment options, causing … |
NHS in England | Closed | 27 Mar 2026 |
| P-005129 | Essex Partnership University NHS Foundation Trust Miss B complained about the Trust's use of Oxevision without her consent or sufficient information, and staff relying on it … |
NHS in England | Upheld | 27 Mar 2026 |
| P-005128 | Manchester University NHS Foundation Trust Miss L and Miss N complained about inadequate supervision, inappropriate discharge, and lack of palliative care for their brother, leading … |
NHS in England | Upheld | 27 Mar 2026 |
| P-005137 | York and Scarborough Teaching Hospitals NHS Found… Miss B complained about inadequate pressure ulcer care, a missed MRI, delayed osteomyelitis treatment, inappropriate discharge, and misdiagnosed delirium for … |
NHS in England | Partly upheld | 27 Mar 2026 |
| P-005136 | Sussex Partnership NHS Foundation Trust Ms L complained about a five-year delay in adult autism assessment and not being prioritised despite mental health crises and … |
NHS in England | Closed | 27 Mar 2026 |
| P-005127 | University Hospitals Birmingham NHS Foundation Tr… Miss A complained about restricted visits, catheterization without consent, lack of inhaler, and discharge with an unexplained wound, causing her … |
NHS in England | Closed | 27 Mar 2026 |
| P-005126 | Avon and Wiltshire Mental Health Partnership NHS … Mr M complained about his sister Ms M's three inappropriate discharges and inadequate follow-on care, which he says led to … |
NHS in England | Closed | 27 Mar 2026 |
| P-005130 | A practice in the Bedford area Miss D complained about uninvestigated low blood pressure, delayed aortic aneurysm screening referral, and miscommunicated blood test results leading to … |
NHS in England | Closed | 27 Mar 2026 |
| P-005133 | Child Maintenance Service (CMS) Mr W complained about the CMS failing to follow the correct process for a DNA test, providing incorrect information, and … |
UK Government | Closed | 27 Mar 2026 |
| P-005132 | NHS Cheshire and Merseyside Mr A disagreed with NHS England's independent review panel upholding the decision that his mother, Mrs B, was not eligible … |
NHS in England | Closed | 27 Mar 2026 |
| P-005125 | A practice in the North Yorkshire area Mr R complained the practice refused him an urgent GP consultation and failed to follow procedures for a mental health … |
NHS in England | Not upheld | 27 Mar 2026 |
| P-005134 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr P complained about his wife's cancer care, including only one round of chemotherapy, lack of face-to-face consultant appointments, cancelled … |
NHS in England | Closed | 27 Mar 2026 |
| P-005117 | A practice in the Walsall area Mr B complained the Practice failed to appropriately identify and treat his groin pain between June 2023 and July 2024, … |
NHS in England | Closed | 26 Mar 2026 |
| P-005119 | Mid Yorkshire Teaching NHS Trust Mr H complained about district nurses' catheter handling causing trauma and sepsis, nurses not calling an ambulance sooner, and hospital … |
NHS in England | Partly upheld | 26 Mar 2026 |
| P-005120 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs B complained about delays in assessments and treatment for her mother, failures to recognise sepsis, incorrect catheter insertion, and … |
NHS in England | Partly upheld | 26 Mar 2026 |
| P-005114 | Sheffield Teaching Hospitals NHS Foundation Trust Mr I complained a consultant cardiologist failed to review his medication when he reported side effects, and ignored his research … |
NHS in England | Closed | 26 Mar 2026 |
| P-005238 | An independent provider in the City of Brighton … Miss B complained an independent provider wrongly discharged her from spinal treatment, failed to properly assess her needs, and refused … |
NHS in England | Not upheld | 26 Mar 2026 |
| P-005123 | East and North Hertfordshire Teaching NHS Trust Mr O complained his father received inadequate care, including lack of encouragement to eat, delayed nutritionist referral, falls with unwound … |
NHS in England | Closed | 26 Mar 2026 |
| P-005122 | An independent provider in the City of Brighton … Miss B complained that the Sussex MSK Partnership wrongly discharged her from spinal treatment, failed to properly assess her, and … |
NHS in England | Not upheld | 26 Mar 2026 |
| P-005121 | University Hospitals of North Midlands NHS Trust Ms A complained about inadequate care for her daughter X, including inappropriate diet, over-medication, forced PEG feeding, TPN tube insertion, … |
NHS in England | Closed | 26 Mar 2026 |