Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004898 | Lancashire and South Cumbria Integrated Care Board Mrs G complains the ICB rejected her son’s private autism report and about the ICB’s communication with her and the … |
NHS in England | Closed | 24 Feb 2026 |
| P-004894 | Department for Work and Pensions Mr K complains that DWP has failed to implement a March 2021 Tribunal decision |
UK Government | Closed | 24 Feb 2026 |
| P-004901 | Bradford Teaching Hospitals NHS Foundation Trust Mr N complains about the treatment of his appendicitis, and complains it caused him to develop a hernia that Trust … |
NHS in England | Closed | 24 Feb 2026 |
| P-004887 | Sheffield Children's NHS Foundation Trust Ms A complains the Trust dismissed her daughters symptoms following surgery and did not provide the correct medication. Ms A … |
NHS in England | Not upheld | 24 Feb 2026 |
| P-004896 | University Hospitals Birmingham NHS Foundation Tr… Mrs L complains about care and treatment provided to her late father. She complains that a nurse forced medication into … |
NHS in England | Partly upheld | 24 Feb 2026 |
| P-004889 | The Christie NHS Foundation Trust Ms R complains about the care and treatment her mother received at a Trust between 28 February and 5 March … |
NHS in England | Not upheld | 24 Feb 2026 |
| P-004900 | United Lincolnshire Teaching Hospitals NHS Trust Mr A states the Trust failed to provide adequate pain relief, ensure fully informed consent was completed, and that the … |
NHS in England | Closed | 24 Feb 2026 |
| P-004881 | East and North Hertfordshire Teaching NHS Trust Mr B complains about the service East and North Hertfordshire Teaching NHS Trust provided to his grandmother in June 2024. … |
NHS in England | Closed | 23 Feb 2026 |
| P-004885 | The Dudley Group NHS Foundation Trust Ms C complains about the care and treatment of her late father, Mr C, by The Dudley Group NHS Foundation … |
NHS in England | Closed | 23 Feb 2026 |
| P-004876 | Epsom and St Helier University Hospitals NHS Trust Mr Z complains that Epsom and St Helier University Hospitals NHS Trust's (the Trust) security team removed him from its … |
NHS in England | Closed | 23 Feb 2026 |
| P-004875 | NHS England Ms T complains NHSE failed to facilitate treatment plans and provide a complaint response. |
NHS in England | Upheld | 23 Feb 2026 |
| P-004877 | South London and Maudsley NHS Foundation Trust Ms F complains about South London and Maudsley NHS Foundation Trust's (SLaM) handling of her complaint. She says it has … |
NHS in England | Closed | 23 Feb 2026 |
| P-004873 | Shrewsbury and Telford Hospital NHS Trust Mr A complains about the care his mother, received at the Trust between July and August 2022. He says she … |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004879 | Central London Community Healthcare NHS Trust Mr Y complains about his treatment by nurses who administered injections between January and March 2024 and that they did … |
NHS in England | Closed | 23 Feb 2026 |
| P-004880 | A practice in the Brent area Miss E complains on behalf of her mother Ms E, about the care and treatment Ms E received from the … |
NHS in England | Closed | 23 Feb 2026 |
| P-004872 | University Hospitals Sussex NHS Foundation Trust complaint about delays in diagnosis a stroke, subsequent ward placement and care in the patients last days of life. |
NHS in England | Closed | 23 Feb 2026 |
| P-004886 | Home Office Miss A complains about the Home Office's decision in her Windrush Scheme Compensation Scheme application. |
UK Government | Closed | 23 Feb 2026 |
| P-004882 | HM Courts and Tribunals Service Mr A complains about HMCTS' delay processing his probate application, its delayed communication, and that it did not respond to … |
UK Government | Closed | 23 Feb 2026 |
| P-004883 | A practice in the Malvern Hills area Mr A complains a GP Surgery in the Malvern Hills area failed to identify his mother had sepsis or advise … |
NHS in England | Closed | 23 Feb 2026 |
| P-004871 | Bolton NHS Foundation Trust Mrs S complains the Trust did not properly repair her mother's hernia in September 2023. |
NHS in England | Closed | 23 Feb 2026 |
| P-004874 | Mid and South Essex NHS Foundation Trust Ms A complains that her clinicians at a hospital discharged her mother with inadequate support and incomplete medication. |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004878 | A practice in the Haringey area Mrs U complains about the care and treatment her husband, Mr U, received in June 2024 from a Practice in … |
NHS in England | Closed | 23 Feb 2026 |
| P-004884 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs K complains the Trust sent her home when she was in labour. She says the Trust should have taken … |
NHS in England | Closed | 23 Feb 2026 |
| P-004868 | Sheffield Teaching Hospitals NHS Foundation Trust Dr D complains about the service she received from the Trust. She complains the Trust discussed Dr D previous complaint … |
NHS in England | Not upheld | 20 Feb 2026 |
| P-004866 | University Hospitals Dorset NHS Foundation Trust Mr H complains about the care and treatment his father received from two Trusts across multiple hospital admissions. Mr H … |
NHS in England | Partly upheld | 20 Feb 2026 |