Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004949 | NHS England - South - South East (Local office) Mr A complains about NHS England's Independent Review Panel decision that his father, Mr R, was not eligible for NHS … |
NHS in England | Closed | 27 Feb 2026 |
| P-004946 | London North West University Healthcare NHS Trust Mr T complains about the Trust discharging him from their knee surgery waiting list and not handling his complaint properly. |
NHS in England | Closed | 27 Feb 2026 |
| P-004994 | A practice in the Isle of Wight area Mrs K complains between October and November 2024, a medical centre did not act on hospital discharge notes which highlighted … |
NHS in England | Closed | 27 Feb 2026 |
| P-004931 | University Hospitals Birmingham NHS Foundation Tr… Ms A complains that following her brother, Mr C’s, surgery in October 2023 to repair his abdominal aneurysm, the Trust … |
NHS in England | Closed | 26 Feb 2026 |
| P-004933 | Portsmouth Hospitals University NHS Trust Mrs M complains staff at Portsmouth Hospitals University NHS Trust did not provide her father-in-law with the care he needed … |
NHS in England | Closed | 26 Feb 2026 |
| P-004930 | Home Office Mrs A complains about the Home Office’s decision that she is not entitled to compensation under the Windrush Compensation Scheme. … |
UK Government | Closed | 26 Feb 2026 |
| P-004922 | Office of Gas and Electricity Markets (Ofgem) Mr C complains Ofgem refused his application for a Boiler Upgrade Scheme (BUS) on 15 October 2024. |
UK Government | Closed | 26 Feb 2026 |
| P-004925 | Royal Surrey NHS Foundation Trust Mrs F complains the Royal Surrey NHS Foundation Trust mismanaged her diagnoses, cancelled a procedure to investigate her symptoms, and … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004932 | Northumbria Healthcare NHS Foundation Trust Mr E complains about a GP Practice's delay in diagnosing his mother with pancreatic cancer, and about the Practice's complaint … |
NHS in England | Closed | 26 Feb 2026 |
| P-004936 | Croydon Health Services NHS Trust Miss Y complains about aspects of the care the Trust provided her in the days before she gave birth in … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004937 | Northern Care Alliance NHS Foundation Trust Mrs C complains Northern Care Alliance NHS Foundation Trust did not properly follow up her brother's swallow test. She also … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004935 | Child Maintenance Service (CMS) Mr T complains that because CMS used incorrect earnings for him and failed to rectify this during his 2022 annual … |
UK Government | Closed | 26 Feb 2026 |
| P-004923 | Chesterfield Royal Hospital NHS Foundation Trust Dr L has complained about her mother's care following discharge, reviews of her mother's eye condition, lack of monitoring, inappropriate … |
NHS in England | Closed | 26 Feb 2026 |
| P-004927 | Maidstone and Tunbridge Wells NHS Trust Mrs B complains about how two Trust’s and a Practice monitored and managed her mother’s cancer. She explains something was … |
NHS in England | Not upheld | 26 Feb 2026 |
| P-004926 | Salisbury NHS Foundation Trust Ms R complains about delays in doctors treating her mother in hospital towards the end of her life. She feels … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004924 | Coventry and Warwickshire Integrated Care Board Mr M complains the ICB has been unclear about why it declined a request for funding and says the OUH … |
NHS in England | Closed | 26 Feb 2026 |
| P-004939 | Companies House Mr P complains about Companies House and the Department for Business and Trade (DBT) . He says CH did not … |
UK Government | Closed | 26 Feb 2026 |
| P-004929 | Natural England Mr U complains about Natural England's lack of enforcement in relation to mitigation licences for a protected species. |
UK Government | Closed | 26 Feb 2026 |
| P-004934 | A practice in the Kirklees area Mrs F complains about the care and treatment provided to her father, Mr F, in March 2025. She complains the … |
NHS in England | Closed | 26 Feb 2026 |
| P-004938 | United Lincolnshire Teaching Hospitals NHS Trust Mrs O complains on whether it was appropriate for the Trust to reject referrals and whether appropriate consent was obtained … |
NHS in England | Closed | 26 Feb 2026 |
| P-004928 | Student Loans Company (SLC) Ms W complains the SLC withdrew the financial support it awarded her and provided a poor service. |
UK Government | Not upheld | 26 Feb 2026 |
| P-004918 | East Suffolk and North Essex NHS Foundation Trust Mr U complains about the care his mother, Mrs U, received from the Trust. His concerns relate to how her … |
NHS in England | Closed | 25 Feb 2026 |
| P-004942 | King's College Hospital NHS Foundation Trust Miss Y complains about aspects of the care she received from in December 2024, following a referral to assess and … |
NHS in England | Closed | 25 Feb 2026 |
| P-004916 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complains about the impact of the failure to identify complications in his sons development on the antenatal scans … |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004920 | Milton Keynes University Hospital NHS Foundation … Mr C complains about the care and treatment his partner, Mrs G, received from Milton Keynes University Hospital NHS Foundation … |
NHS in England | Upheld | 25 Feb 2026 |