Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005186 | Cambridge University Hospitals NHS Foundation Tru… Mrs O complained nursing staff administered an excessive medication dose, failed post-error monitoring, and were dismissive, affecting her emotional wellbeing. |
NHS in England | Closed | 1 Apr 2026 |
| P-005188 | A practice in the South Holland area Mrs O complained the Practice failed to investigate infection symptoms and delayed blood test results, resulting in a sepsis diagnosis … |
NHS in England | Closed | 1 Apr 2026 |
| P-005185 | Manchester University NHS Foundation Trust Mrs N complained the Trust failed to diagnose and treat her father's symptoms, missing opportunities that could have affected his … |
NHS in England | Partly upheld | 1 Apr 2026 |
| P-005184 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs B complained about a lack of follow-up after hysterectomy, undisclosed infection, and dismissive staff regarding her pain. |
NHS in England | Closed | 1 Apr 2026 |
| P-005189 | Guy's and St Thomas' NHS Foundation Trust Dr S complained the Trust failed to investigate critical heart symptoms, recorded reviews incorrectly, and dismissed clotting risks, leading to … |
NHS in England | Closed | 1 Apr 2026 |
| P-005187 | HM Courts and Tribunals Service Mr I complained HMCTS failed to email a court order as agreed, resulting in delays, uncertainty, and unnecessary stress. |
UK Government | Closed | 1 Apr 2026 |
| P-005190 | Dorset Healthcare University NHS Foundation Trust Mr T complained the Trust failed to discuss Mrs T's diagnosis, provide explanations, and inappropriately advised lowering her medication dosage. |
NHS in England | Closed | 1 Apr 2026 |
| P-005179 | A practice in the Torridge area Mrs M complained about her late husband's poor care and monitoring over many years, and the Practice's significant delay in … |
NHS in England | Closed | 31 Mar 2026 |
| P-005169 | University Hospitals of North Midlands NHS Trust Ms B complained that the Trust's identified care failings caused her newborn's condition to worsen and contributed to the baby's … |
NHS in England | Not upheld | 31 Mar 2026 |
| P-005172 | Guy's and St Thomas' NHS Foundation Trust Miss X complained the Trust failed to inform her of surgical risks, underdosed medication, delayed pressure sore treatment, had failed … |
NHS in England | Closed | 31 Mar 2026 |
| P-005183 | NHS South West London Integrated Care Board Ms E complained the ICB improperly constituted an MDT meeting, inappropriately reduced her care hours, and ignored urgent review requests. |
NHS in England | Closed | 31 Mar 2026 |
| P-005191 | Worcestershire Acute Hospitals NHS Trust Miss G complained the Trust missed opportunities to diagnose her father's UTI and lost his valuable gold rings, impacting his … |
NHS in England | Closed | 31 Mar 2026 |
| P-005178 | North West Ambulance Service NHS Trust Mrs B alleged the Trust failed to treat her daughter and take her to hospital, which she believes directly led … |
NHS in England | Closed | 31 Mar 2026 |
| P-005167 | South Tyneside and Sunderland NHS Foundation Trust Mr Q complained about delays in his wife's vascular surgery, conflicting priority assessments, and the ultimate decision not to perform … |
NHS in England | Closed | 31 Mar 2026 |
| P-005170 | HM Courts and Tribunals Service Ms D complained HMCTS failed to process her mother's 2017 appeal against the removal of Ms D as financial attorney, … |
UK Government | Closed | 31 Mar 2026 |
| P-005168 | HM Revenue and Customs Mr B complained HMRC disconnected calls, assigned an incorrect tax code, mishandled his BBSI information, and improperly taxed his pension … |
UK Government | Closed | 31 Mar 2026 |
| P-005180 | South Warwickshire University NHS Foundation Trust Mrs A complained the Trust lost her father's hearing aid and refused responsibility, causing him distress, communication issues, and financial … |
NHS in England | Closed | 31 Mar 2026 |
| P-005182 | Northern Care Alliance NHS Foundation Trust Miss C complained the Trust failed to inform her mother of a heart attack, provide urgent treatment, or administer medications, … |
NHS in England | Closed | 31 Mar 2026 |
| P-005171 | Countess of Chester Hospital NHS Foundation Trust Mrs G complained about a nine-month delay in informing them about a BRAF mutation in her husband's cancer, believing it … |
NHS in England | Closed | 31 Mar 2026 |
| P-005176 | Children and Family Court Advisory and Support Se… Dr E complained that a court advisor was biased, providing advice only to the opposing party and lying in court, … |
UK Government | Closed | 31 Mar 2026 |
| P-005173 | An independent provider in the Wakefield area Miss A complained the Hospice failed to conduct a medication review, provided inappropriate care, and wrongly placed her mother on … |
NHS in England | Not upheld | 31 Mar 2026 |
| P-005177 | Northamptonshire Healthcare NHS Foundation Trust Mr S complained the Trust imposed contact restrictions without following policies, failing to review or explain them, which negatively impacted … |
NHS in England | Closed | 31 Mar 2026 |
| P-005181 | Mersey and West Lancashire Teaching Hospitals NHS… Mr Q complained the Trust mishandled his wife's medication, kept her in hospital too long, and overdosed her, causing pain … |
NHS in England | Closed | 31 Mar 2026 |
| P-005174 | University Hospitals of North Midlands NHS Trust Ms T alleged her father received poor care, including delayed endoscopy, inadequate bedsore, medication and hygiene management, and insensitive complaint … |
NHS in England | Closed | 31 Mar 2026 |
| P-005151 | Lincolnshire Community Health Services NHS Trust Mrs C complained about multiple care failures for Mr D, including inadequate mobility and food intake monitoring, insufficient observation of … |
NHS in England | Partly upheld | 30 Mar 2026 |