Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mrs B complained about her husband's care, including staff attitude, poor infection management, ignored wishes, incorrect catheter insertion, premature blood transfusion termination, and poor communication around his death.
AI-generated summary Ms T complained the Practice delayed a face-to-face assessment or podiatrist referral for her toe pain and that its complaint responses were delayed and inaccurate.
AI-generated summary Mrs G complained her daughter did not receive appropriate cognitive behavioural therapy (CBT) and exposure response prevention (ERP) for complex OCD and that the complaint response was biased.
AI-generated summary Miss A alleged her father was inappropriately discharged without notice, suffered a fall due to a missed risk assessment, and did not receive a second head scan despite drowsiness.
AI-generated summary Mr N complained HMRC incorrectly recorded his Starter Checklist, causing significant tax underpayments that the department refused to write off under ESC A19.
AI-generated summary Mr H complained the Home Office's Windrush Compensation Scheme did not properly consider his application for compensation under the 'detention, deportation, removal & return' category.
AI-generated summary Mx S complained her ADHD assessment failed to consider medical history, focused on past trauma, requested unobtainable information, and included inappropriate comments about her gender identity.
Miss B complains that HMRC did not adhere to its guidance in handling her PAYE tax records and failed to provide her with necessary information and advice when it should have. She also complains it did not write off the overpayment despite admitting it made …
AI-generated summary Mrs A complained two Trusts failed to timely identify her husband's cancer spread to his lymph nodes and pancreas, potentially preventing an earlier diagnosis and treatment.
AI-generated summary Miss L complained about falsified medical records, inappropriate medication offers, early discharge, an unfounded safeguarding referral, and attributing her physical symptoms to psychosis.
AI-generated summary Miss A complained the Trust failed to timely identify a serious surgical complication in her brother, delayed emergency surgery, and took too long for his transfer, leading to his death.
AI-generated summary Patient's mother lost blood due to a dialysis machine malfunction, allegedly causing health decline and contributing to her death. The family was not informed promptly.
AI-generated summary Mr D complained CAFCASS issued an inaccurate safeguarding report, suppressed a disclosure, and wrongly closed his case, impacting his contact with his daughter.
AI-generated summary Mrs L complained a Trust wrongly advised her mother's mole was not cancerous in 2018 and another Trust caused excessive delays for her cancer treatment in 2022.
AI-generated summary Mr T complained a GP practice refused medication, failed to manage multiple health conditions, limited appointment discussions, and removed him from their patient list.
AI-generated summary Mr K complained that community nursing care failed to identify and treat his pressure ulcers, allowing them to deteriorate and necessitating a nine-week hospital admission.
AI-generated summary Mr L complained the Child Maintenance Service declined to refund maintenance payments collected during a period he was not liable, causing him debt and distress.
AI-generated summary Mr T complained the DWP provided insufficient compensation for delayed ESA IR award and failed to automatically migrate him to Universal Credit, causing distress and financial harm.
AI-generated summary Mr A complained CMS wrongly determined the primary carer and refused reimbursement for overpayments. He also alleged the ICE failed to address the impacts of identified CMS failings.
AI-generated summary Miss N complained the Trust dismissed her concerns before childbirth, recorded incorrect information, and showed disrespect, believing these contributed to her daughter's avoidable death.
AI-generated summary Mr B complained his mother was isolated, unwashed, not repositioned, and denied physiotherapy during her hospital admission, causing distress and mental health decline.
AI-generated summary Miss P complained the Trust mismanaged her father's Addison's disease medication during hospital admissions, leading to a crisis, impacting recovery, and causing his death.
AI-generated summary Mrs L complained the Practice delayed specialist referrals and incorrectly prescribed antidepressants, resulting in prolonged pain and a decline in her physical and mental health.
AI-generated summary Ms A complained her father's dialysis was mismanaged due to excessively high iron and vitamin D levels, causing severe diarrhoea, deterioration, and contributing to his death.
AI-generated summary Mr N complained a GP failed to recognise skin cancer symptoms and make an urgent referral, leading to a year-long diagnostic delay and prolonged suffering.