Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001723 | Lancashire and South Cumbria NHS Foundation Trust Mrs E complained an epidural caused long-term nerve damage, alleging the Trust failed to inform her of scoliosis risks, repeatedly … |
NHS in England | Closed | 31 Jan 2023 |
| P-001714 | NHS England Mrs A complained NHS England's Independent Review Panel unfairly denied her mother Continuing Healthcare funding, upholding the CCG's decision despite … |
NHS in England | Closed | 31 Jan 2023 |
| P-001707 | Department for Work and Pensions DWP incorrectly claimed an overpayment and handled Mr B's contact about his PIP application poorly, including rude staff and insufficient … |
UK Government | Closed | 31 Jan 2023 |
| P-001847 | Department for Work and Pensions DWP refused to reimburse legal fees for a judicial review and did not adequately compensate Mr R for distress caused … |
UK Government | Closed | 31 Jan 2023 |
| P-001701 | University Hospitals Birmingham NHS Foundation Tr… Mr P complained the Trust prematurely discharged his wife, leading to a brain bleed, stroke, and life-changing injuries, asserting care … |
NHS in England | Closed | 31 Jan 2023 |
| P-001713 | Liverpool University Hospitals NHS Foundation Tru… Mr U experienced significant delays in being seen at A&E, inappropriate observations, lack of food/drink, and his family was not … |
NHS in England | Partly upheld | 30 Jan 2023 |
| P-001728 | A practice in the Liverpool area The Practice misdiagnosed Mrs A with plantar fasciitis, offered inappropriate pain treatment, and refused referrals until private treatment was sought, … |
NHS in England | Closed | 30 Jan 2023 |
| P-001705 | Driver and Vehicle Licensing Agency DVLA took too long to change his driving licence address, causing his vehicle insurance to be cancelled and resulting in … |
UK Government | Closed | 30 Jan 2023 |
| P-001725 | Kent Community Health NHS Foundation Trust Community nurses failed to properly monitor and care for Mrs Y's pressure ulcer, which Mrs D believes contributed to her … |
NHS in England | Not upheld | 30 Jan 2023 |
| P-001749 | HM Revenue and Customs Ms I complained HMRC refused to consider evidence about her children, leading to tax credit claim closure and a debt. … |
UK Government | Closed | 30 Jan 2023 |
| P-001843 | The Hillingdon Hospitals NHS Foundation Trust The Trust failed to pin Miss I's fractured arm, repeatedly delayed surgery due to her heart condition without appropriate consultation, … |
NHS in England | Closed | 30 Jan 2023 |
| P-001700 | University Hospitals Birmingham NHS Foundation Tr… Clinicians at the Trust did not take Mrs I's endometriosis seriously, delayed treatment, and advised her to 'persevere', causing ongoing … |
NHS in England | Closed | 30 Jan 2023 |
| P-001727 | Frimley Health NHS Foundation Trust Mrs L complained Frimley Health NHS Foundation Trust delayed her husband's cancer diagnosis, provided inadequate palliative care, and mishandled her … |
NHS in England | Upheld | 27 Jan 2023 |
| P-001718 | A GP practice in the Gateshead area Mrs R alleged her GP practice failed to conduct a face-to-face assessment or hospital referral for her husband's serious symptoms, … |
NHS in England | Closed | 27 Jan 2023 |
| P-001767 | The Dudley Group NHS Foundation Trust Mrs O complained The Dudley Group NHS Foundation Trust lost two of her mother's necklaces during her care, seeking £600 … |
NHS in England | Closed | 27 Jan 2023 |
| P-001839 | A practice in the Hertfordshire area Mrs I alleged an out-of-hours GP missed diagnosing her mother's perforated colon, peritonitis, and sepsis due to inappropriate conduct and … |
NHS in England | Closed | 27 Jan 2023 |
| P-001712 | NHS England Mrs A complained NHS England wrongly decided her late mother was ineligible for NHS Continuing Healthcare funding following an Independent … |
NHS in England | Closed | 27 Jan 2023 |
| P-001771 | Priory Group Limited Ms L complained about incorrect diagnoses, medication mismanagement, unjustified detention, racism, physical assault, administrative errors, and theft during her hospital … |
NHS in England | Closed | 26 Jan 2023 |
| P-001760 | St George's University Hospitals NHS Foundation T… Miss B complained St George's University Hospitals NHS Foundation Trust's care, including delayed discharge, lack of vaccination, and poor communication, … |
NHS in England | Closed | 26 Jan 2023 |
| P-001699 | A practice in the Lancashire area Miss B complained her uncle's GP practice failed to properly assess and diagnose his condition, made an incorrect ambulance request, … |
NHS in England | Closed | 26 Jan 2023 |
| P-001764 | Northampton General Hospital NHS Trust Ms A complained Northampton General Hospital NHS Trust failed to supervise her father in the toilet, implemented a DNACPR order … |
NHS in England | Closed | 26 Jan 2023 |
| P-001717 | Avon and Wiltshire Mental Health Partnership NHS … Mr A complained about poor communication, lack of debriefs, early discharge, and insufficient consideration of his fiancée's autism during her … |
NHS in England | Partly upheld | 25 Jan 2023 |
| P-001720 | A practice in the Wirral area Mr O complained his GP practice failed to correctly interpret blood pressure and cholesterol results from 2016-2018, leading to his … |
NHS in England | Closed | 25 Jan 2023 |
| P-001739 | A practice in the Worcestershire area Mrs O complained her son's GP dismissed health concerns and mishandled blood tests, delaying his severe haemophilia A diagnosis, affecting … |
NHS in England | Closed | 25 Jan 2023 |
| P-001770 | The Adjudicator's Office Mr L complained HMRC pursued him for joint WTC debt after separation, lacked correspondence evidence, and delayed pursuit. He also … |
UK Government | Closed | 24 Jan 2023 |