Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001587 | Stockport NHS Foundation Trust Mrs A complains that the Trust did not complete her kidney stent replacement surgery correctly. |
NHS in England | Closed | 12 Aug 2022 |
| P-001501 | Tees, Esk and Wear Valleys NHS Foundation Trust Miss E complains about the actions of the CAMHS team at the Trust when it failed to put her son … |
NHS in England | Closed | 11 Aug 2022 |
| P-001508 | North West Ambulance Service NHS Trust Mr B complains that the Trust failed to assess and prioritise his partner's symptoms, failed to send an ambulance when … |
NHS in England | Closed | 11 Aug 2022 |
| P-001513 | NHS England Mrs L complains that NHS England’s Independent Review Panel upheld Lancashire and South Cumbria Integrated Care Board’s decision that her … |
NHS in England | Closed | 10 Aug 2022 |
| P-001557 | A medical practice in the Peterborough area Ms E complains that the Practice are not providing her with an appointment to discuss urgent issues in a timely … |
NHS in England | Closed | 4 Aug 2022 |
| P-001586 | The Adjudicator's Office Mr P complains that the AO has not appropriately considered the evidence he gave to it in relation to child … |
UK Government | Closed | 3 Aug 2022 |
| P-001516 | The Royal Wolverhampton NHS Trust Mrs I complains about the care her father received from the Trust after he was admitted to hospital. She says … |
NHS in England | Closed | 3 Aug 2022 |
| P-001512 | Cambridgeshire Community Services NHS Trust Dr T complains that the Trust did not appropriately communicate with her about her daughter's speech and language assessment and … |
NHS in England | Closed | 2 Aug 2022 |
| P-001455 | A Medical Centre in the London Borough of Waltham… Mrs Y complains that had the Practice diagnosed her CKD at an earlier stage, she would have been able to … |
NHS in England | Closed | 29 Jul 2022 |
| P-001467 | Sandwell and West Birmingham Hospitals NHS Trust Mr H complains about the treatment his mother received from West Midlands Ambulance Service University NHS Foundation Trust when they … |
NHS in England | Closed | 29 Jul 2022 |
| P-001458 | Cambridgeshire and Peterborough Integrated Care B… Mrs O complains NHS England incorrectly reviewed the processes the Integrated Care Board followed when it decided her father was … |
NHS in England | Closed | 29 Jul 2022 |
| P-001480 | A medical practice in the Birmingham area Ms B complains a nurse incorrectly told her and her mother (Mrs R) to leave the Practice on 8 October … |
NHS in England | Upheld | 28 Jul 2022 |
| P-001510 | A medical practice in the Leicestershire area Mrs L complains about the care provided to her sister during a GP home visit. She feels the GP should … |
NHS in England | Partly upheld | 28 Jul 2022 |
| P-001449 | Wye Valley NHS Trust Ms A complained about the care and treatment she received for an injury to her knee at the Wye Valley … |
NHS in England | Closed | 28 Jul 2022 |
| P-001452 | South Tyneside and Sunderland NHS Foundation Trust Mrs N complains that South Tyneside and Sunderland NHS Foundation Trust did not appropriately investigate her late husband's hip pain … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001511 | A healthcare provider in the Nottingham area Mr D complains that the healthcare provider did not promptly arrange an urgent dermatology appointment for him and prescribed him … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001451 | Worcestershire Acute Hospitals NHS Trust Mr T complains that Worcestershire Acute Hospitals NHS Trust missed opportunities to diagnose his father with cancer between March and … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001466 | Mid and South Essex NHS Foundation Trust Mr O complains the Trust did not appropriately diagnose heart problems when he presented with dizziness and breathing problems in … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001459 | United Lincolnshire Hospitals NHS Trust Mrs N complains aspects of care hospital staff gave to her husband in the last two months of his life. … |
NHS in England | Partly upheld | 26 Jul 2022 |
| P-001453 | Bedfordshire Hospitals NHS Foundation Trust Mr A complains about the cancer care and treatment Bedfordshire Hospitals NHS Foundation Trust and a Hertfordshire medical practice provided … |
NHS in England | Closed | 26 Jul 2022 |
| P-001475 | Cambridge University Hospitals NHS Foundation Tru… Mrs D complains on behalf of her husband, Mr D. She says the Trust’s communication was poor as it failed … |
NHS in England | Closed | 26 Jul 2022 |
| P-001454 | Barnsley Hospital NHS Foundation Trust Mrs E complains that hospital staff did not properly account for her husband’s dementia when caring for him during his … |
NHS in England | Not upheld | 25 Jul 2022 |
| P-001469 | Gateshead Health NHS Foundation Trust Miss A complains Gateshead Health NHS Foundation Trust failed to conduct sufficient investigations into pain in her thyroid when she … |
NHS in England | Closed | 25 Jul 2022 |
| P-001519 | NHS England Mr O complains about NHS England’s decision to uphold the continuing healthcare eligibility decision for his father following its independent … |
NHS in England | Closed | 21 Jul 2022 |
| P-001471 | Torbay and South Devon NHS Foundation Trust Mr V complains about the Trust's handling of his complaint. |
NHS in England | Closed | 21 Jul 2022 |