Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001881 | Lincolnshire Community Health Services NHS Trust Mrs O complains the Trust failed to do a scan for her husband and this delayed a diagnosis being made. |
NHS in England | Closed | 22 Mar 2023 |
| P-001913 | Companies House Mr V complains about the appeals process for a late filing penalty. Mr V says the process is difficult to … |
UK Government | Closed | 22 Mar 2023 |
| P-001880 | A dental practice in the Peterborough area Mr R complains about the Practice's decision to remove him from the patient list. |
NHS in England | Closed | 21 Mar 2023 |
| P-001867 | The Princess Alexandra Hospital NHS Trust Mrs E complains about the Trust's palliative care and treatment of her son in April 2021. She complains about its … |
NHS in England | Closed | 21 Mar 2023 |
| P-001872 | A practice in the Derbyshire area Mrs A complains the Practice failed to identify and diagnose her arterial arteritis (inflammation of the arteries) from April to … |
NHS in England | Closed | 21 Mar 2023 |
| P-001890 | Sandwell and West Birmingham Hospitals NHS Trust Mr R complains the Trust did not give his father appropriate pureed food when he was an inpatient between August … |
NHS in England | Closed | 21 Mar 2023 |
| P-001855 | Rural Payments Agency Mr K complains he was given incorrect advice which led him to include ineligible parts of his land in an … |
UK Government | Upheld | 21 Mar 2023 |
| P-001878 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs B complains the Trust did not prescribe a proton-pump-inhibitor from 2006 to 2018 to line her stomach while she … |
NHS in England | Closed | 21 Mar 2023 |
| P-001891 | Legal Aid Agency Ms V complains the Legal Aid Agency gave her incorrect advice about the scope of her legal aid certificate, and … |
UK Government | Closed | 20 Mar 2023 |
| P-001894 | Manchester University NHS Foundation Trust Ms R complains the Trust failed to manage her mother’s pain medication in the days leading up to her death. … |
NHS in England | Closed | 20 Mar 2023 |
| P-001861 | A practice in the East Riding of Yorkshire area Mrs I complains about the Practice saying it did not tell her she was becoming diabetic, although it did several … |
NHS in England | Closed | 16 Mar 2023 |
| P-001853 | Department for Work and Pensions Mrs X complains about how DWP dealt with a fraudulent universal tax credit claim made in the name of her … |
UK Government | Closed | 16 Mar 2023 |
| P-001906 | Moorfields Eye Hospital NHS Foundation Trust Miss W complains the Trust did not tell her about the risks of her cataract operation, it made a mistake … |
NHS in England | Closed | 15 Mar 2023 |
| P-001912 | Department for Work and Pensions Mr A complains DWP wrongly sanctioned him between 2018 and 2019 and underpaid him benefits. He also complains DWP’s compensation … |
UK Government | Closed | 15 Mar 2023 |
| P-001866 | University Hospitals Sussex NHS Foundation Trust Mr A complains about the Trust's dermatology care and says it did not update his records correctly. |
NHS in England | Closed | 15 Mar 2023 |
| P-001863 | Leicestershire Partnership NHS Trust Ms L complains the Trust's district nursing team did not give her mother medication and did not respond when the … |
NHS in England | Closed | 15 Mar 2023 |
| P-001860 | Student Loans Company Mr O complains the Student Loans Company refused to follow recommendations made by the Independent Assessor. Mr O also complains … |
UK Government | Closed | 14 Mar 2023 |
| P-001884 | A hospital in the Sheffield area Mr I complains the Hospital did not manage his pain well after a knee replacement operation in September 2021. He … |
NHS in England | Closed | 13 Mar 2023 |
| P-001897 | A practice in the North Tyneside area Mr O complains the Practice is not doing enough to help him with his ongoing back and neck pain. |
NHS in England | Closed | 13 Mar 2023 |
| P-001911 | HM Revenue and Customs Mr H complains about HMRC's tax credits compliance check into his company’s claim. He complains about the time it took … |
UK Government | Closed | 13 Mar 2023 |
| P-001895 | A practice in the Bury area Mrs R complains the Practice failed to prescribe fluoxetine between 2018 and 2021. |
NHS in England | Closed | 10 Mar 2023 |
| P-001885 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complains a midwife at the Trust incorrectly referred her to social services, made inappropriate comments and questioned her … |
NHS in England | Partly upheld | 10 Mar 2023 |
| P-001882 | South Warwickshire NHS Foundation Trust Mrs U complains the Trust added a 'Do Not Attempt to Resuscitate' (DNAR) notice to her husband's records without telling … |
NHS in England | Closed | 10 Mar 2023 |
| P-001874 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs B complains she did not consent to a junior doctor administering spinal anaesthesia. She says the junior doctor had … |
NHS in England | Closed | 9 Mar 2023 |
| P-001892 | Guy's and St Thomas' NHS Foundation Trust Mr C complains the Trust failed to put in place an adequate care plan to treat his wife's perforated oesophagus … |
NHS in England | Not upheld | 9 Mar 2023 |