Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003858 | Black Country Integrated Care Board The ICB failed to fully assess her mother's needs for CHC funding, disadvantaging her estate by not fully considering evidence. |
NHS in England | Closed | 29 Sep 2023 |
| P-003871 | One Devon The ICB refused to fund her D-mannose + Cranberry prescription, leading to repeated UTIs, physical issues, and financial hardship. |
NHS in England | Closed | 28 Sep 2023 |
| P-002332 | Nottinghamshire Healthcare NHS Foundation Trust The Trust failed to plan for his brother's care, ensure medication, and contact him before his death, leading to fatal … |
NHS in England | Closed | 28 Sep 2023 |
| P-003872 | A dental practice in the Warrington area A dental practice failed to fully communicate NHS treatment options and potential risks like dry socket after an extraction. |
NHS in England | Closed | 28 Sep 2023 |
| P-003878 | University Hospitals Birmingham NHS Foundation Tr… Negligent care, including missed medication/fluid, poor personal care, and an inappropriate DNACPR, caused her father's health to decline and resulted … |
NHS in England | Closed | 28 Sep 2023 |
| P-003881 | A practice in the Cornwall area A GP practice failed to act on his raised PSA level in 2016, delaying prostate cancer diagnosis and causing severe … |
NHS in England | Closed | 28 Sep 2023 |
| P-003833 | UK Visas and Immigration UKVI's 2015 refusal of leave to remain and 2016 removal from the UK breached his human rights, causing financial distress. |
UK Government | Closed | 27 Sep 2023 |
| P-003831 | Moorfields Eye Hospital NHS Foundation Trust A supervised junior doctor made mistakes during her 2021 cataract operation, causing sight loss and disorientation. |
NHS in England | Closed | 26 Sep 2023 |
| P-003848 | Student Loans Company The SLC made mistakes assessing her Higher Education Grant entitlement and handling her complaint, leading to an increased overpayment and … |
UK Government | Closed | 26 Sep 2023 |
| P-003846 | Nottinghamshire Healthcare NHS Foundation Trust The Trust incorrectly followed the PICC wound cleaning procedure, causing an infection and DVT, leading to hospitalisation and distress. |
NHS in England | Closed | 26 Sep 2023 |
| P-003859 | East of England Ambulance Service NHS Trust The Trust refused to take her severely ill father to hospital in April 2021, causing his death from preventable sepsis. |
NHS in England | Not upheld | 26 Sep 2023 |
| P-003819 | Northern Care Alliance NHS Group The Trust failed to manage her husband's nutrition/hydration, delayed medication, and missed sepsis signs, leading to his avoidable death. |
NHS in England | Closed | 26 Sep 2023 |
| P-003849 | A practice in the Wigan area A GP practice issued several incorrect prescriptions in October 2022, which could have led to an overdose. |
NHS in England | Closed | 25 Sep 2023 |
| P-003897 | A GP practice in the Wirral area Ms E alleged misdiagnosis of her skin condition, inappropriate treatments, and delayed dermatology referral by GPs, causing suffering and financial … |
NHS in England | Closed | 25 Sep 2023 |
| P-003824 | Harrogate and District NHS Foundation Trust Mr A complained the Trust failed to diagnose and treat a back fracture after a fall, and provided conflicting medical … |
NHS in England | Closed | 25 Sep 2023 |
| P-003866 | Nottingham University Hospitals NHS Trust The Trust failed to quickly diagnose his wife's returning cancer despite multiple admissions and symptoms, leading to her death. |
NHS in England | Closed | 25 Sep 2023 |
| P-003850 | A practice in the Hertfordshire area Ms C complained about incorrect diagnosis, inappropriate referrals, unwanted mental health services, and discrimination from her GP practice. |
NHS in England | Closed | 24 Sep 2023 |
| P-003845 | Salford Royal NHS Foundation Trust Miss U complained the Trust continued prescribing a strong cream for her skin condition despite side effect concerns, causing her … |
NHS in England | Closed | 24 Sep 2023 |
| P-002294 | University Hospitals Coventry and Warwickshire NH… Mrs A complained the Trust's delayed diagnosis, poor tracheostomy management, and inappropriate removal of the tube led to her mother's … |
NHS in England | Upheld | 24 Sep 2023 |
| P-003861 | Office of Gas and Electricity Markets Mrs O complained that Ofgem wrongly rejected a company's Tariff Guarantee application for the NDRHI scheme, leading to substantial lost … |
UK Government | Closed | 22 Sep 2023 |
| P-003822 | A dental practice in the Lewisham area Ms A complained the dental practice was negligent in administering anaesthetic during a root canal and failed to provide appropriate … |
NHS in England | Closed | 21 Sep 2023 |
| P-003895 | A GP practice in the Leicester area Ms U complained the Practice failed to disclose high platelet results, conduct follow-up tests in 2018, and a GP laughed … |
NHS in England | Closed | 21 Sep 2023 |
| P-002342 | Hampshire Hospitals NHS Foundation Trust Mr T complained the Trust incorrectly diagnosed his wife with a ruptured breast implant, recommending urgent surgery not provided, leading … |
NHS in England | Upheld | 20 Sep 2023 |
| P-003857 | Calderdale and Huddersfield NHS Foundation Trust Mr O complained the Trust prevented him from visiting his mother in hospital because he was exempt from wearing a … |
NHS in England | Closed | 19 Sep 2023 |
| P-003876 | Barts Health NHS Trust Ms I complained the Trust unfairly charged her for urgent S-ICD treatment and stopped home monitoring, alleging she was not … |
NHS in England | Closed | 19 Sep 2023 |