A practice in the Manchester area
AI-generated summary A practice allegedly failed to properly investigate back pain, delaying diagnosis of disc protrusion and annular tear, causing chronic pain and impacting daily life.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A dental practice in the Derbyshire Dales area
AI-generated summary A dental practice allegedly failed to clarify treatment risks, performed root canal treatment inappropriately, and did not treat post-surgery issues, leading to infection and pain.
Surrey and Borders Partnership NHS Foundation Trust
AI-generated summary Trusts withheld information, failed to discuss a report, delayed a care plan, and had an unsupported discharge process for her daughter.
Home Office
AI-generated summary The Home Office allegedly refused to follow Adjudicator’s Office recommendations, awarding insufficient Windrush compensation for homelessness, impact on life, housing, and education categories.
A practice in the Fenland area
AI-generated summary Mr U complained his wife was wrongly referred to an ENT specialist for head pain instead of a brain cancer specialist, causing a ten-month delay in diagnosing a terminal brain tumour.
The Adjudicator’s Office
AI-generated summary Miss A complained the Windrush Compensation Scheme (WCS) and Adjudicator's Office (AO) failed to holistically assess her evidence and recognise long-term psychological impacts.
Shrewsbury and Telford Hospital NHS Trust
AI-generated summary The Trust allegedly inappropriately discharged the complainant after an alcohol and drug overdose, leading to a seizure and subsequent readmission for detox.
HM Courts and Tribunals Service
AI-generated summary HMCTS allegedly failed to properly record multiple family law hearings and delayed an appeal decision, impacting appeals and causing distress. Complaint handling was also poor.
Walsall Healthcare NHS Trust
AI-generated summary Pain management clinic rejected several referrals to take over his palliative care when his consultant retired, resulting in an overdose.
NHS England
AI-generated summary NHS England's review panel wrongly upheld the decision that her mother was not eligible for continuing healthcare funding, disagreeing with the assessment domains.
Department for Work and Pensions
AI-generated summary The DWP allegedly failed to consider the complainant's health needs when she requested an extension to delay her move from Income-Related ESA to Universal Credit.
An independent provider in the City of Nottingham area
AI-generated summary Trust and Partnership gave Mr H steroid injections for back pain despite his stenosis diagnosis and failed to manage his pain correctly.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary The Trust allegedly cancelled hip surgery twice, administered medication without consent, prescribed unnecessarily, dismissed pain concerns, and poorly handled the complaint.
University Hospital Southampton NHS Foundation Trust
AI-generated summary Trust rescheduled his bladder and prostate surgery four times, delaying treatment, worsening his condition, and causing him pain and early retirement.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Nurse incorrectly assessed and treated his IBD flare-up, and the Trust poorly communicated and handled his subsequent complaint.
HM Courts and Tribunals Service
AI-generated summary HMCTS allegedly delayed a case, ignored communications, and issued an inaccurate third-party debt order, preventing the complainant from recovering a financial award.
Prisons and Probation Ombudsman
AI-generated summary A complainant alleged the Prisons and Probation Ombudsman (PPO) conducted an inadequate investigation into his complaint, failing to address all his concerns.
Sandwell and West Birmingham Hospitals NHS Trust
AI-generated summary Miss A complained the Trust failed to access her brother's full medical history and did not timely recognise a cardiac arrest, which she believes led to his death.
Prisons and Probation Ombudsman
AI-generated summary The Prisons and Probation Ombudsman (PPO) conducted an inadequate investigation into the complainant's concerns, failing to address all issues or contact him.
South Central Ambulance Service NHS Foundation Trust
AI-generated summary Ambulance service falsely stated an ambulance had been dispatched for her unwell child, causing a loss of trust.
HM Revenue and Customs
AI-generated summary Mr B complained HMRC did not respond to his letter or allow tax refund requests for years, and refunded tax to unauthorised third parties, causing financial loss.
South Tees Hospitals NHS Foundation Trust
AI-generated summary The Trust allegedly administered spinal anaesthetic inappropriately without consent, failed to provide adequate pain relief and personal care, and unsafely discharged Miss A.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
AI-generated summary Trust failed to admit her husband to hospital, use available medication for mucus, or provide a higher morphine dose before his death.
University Hospitals Bristol and Weston NHS Foundation Trust
AI-generated summary Mrs Y complained the Trust delayed further investigations after a concerning PET-CT scan, missing an earlier diagnosis of her husband's cancer, leading to his death.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
AI-generated summary Miss N alleged the Trust delayed antibiotic treatment for C-diff and improperly dressed skin tears for her father, contributing to his death.