HM Courts and Tribunals Service
AI-generated summary MajorGeneral T complained HMCTS insisted on a new application and fee for an error, refused to consider his disability for reasonable adjustments, and used template responses.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
South London and Maudsley NHS Foundation Trust
AI-generated summary Mr C complained the Trust's CAMHS provided inadequate care, including delayed diagnoses, poor referrals, incorrect medication, and a lack of support or transition to adult services.
Veterans UK
AI-generated summary Mr A complained Veterans UK (VUK) failed to clearly inform him about the time limit for applying for Armed Forces Independence Payment and did not provide adequate support.
Home Office
AI-generated summary Mr L complained the Home Office Windrush Compensation Scheme failed to properly assess his claim, particularly regarding homelessness, and did not apply its rules correctly.
Hull University Teaching Hospitals NHS Trust
AI-generated summary Mr L complained the Trust failed to inform his mother about a hernia, mishandled her ED visits, gave contradictory information, and lacked communication before her death.
Office of Gas and Electricity Markets (Ofgem)
AI-generated summary Mr X complained Ofgem is insisting he repay £33,174.48 in RHI payments, arguing he did not benefit and should not be fully liable.
South West Yorkshire Partnership NHS Foundation Trust
AI-generated summary Mr R complained his autism assessment was poorly completed, the Trust refused a re-assessment, and his subsequent complaints were mishandled, worsening his mental health.
Humber and North Yorkshire Integrated Care Board
AI-generated summary Mrs M complained the ICB incorrectly decided her son was not eligible for Continuing Healthcare and wrongly rejected his individual funding request.
HM Courts and Tribunals Service
AI-generated summary Mr S complained HMCTS issued conflicting court orders for hearing dates and failed to provide directions for a hearing, causing significant stress.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Mr X complained Cafcass's safeguarding letter contained inaccuracies, his concerns about his son's welfare were ignored, and he was informed he could not complain.
An independent provider in the City of Derby area
AI-generated summary Ms H complained the Hospital did not respond appropriately to an assault and threatened to restrain her for treatment against her will, causing distress.
The Royal Wolverhampton NHS Trust
AI-generated summary The Trust allegedly failed to provide adequate pressure wound care, prevent falls, appropriately discharge the patient, and inform the family about a removed call bell.
Home Office
AI-generated summary The Home Office allegedly refused to follow Adjudicator’s Office recommendations, awarding insufficient Windrush compensation for homelessness, impact on life, housing, and education categories.
Surrey and Borders Partnership NHS Foundation Trust
AI-generated summary Trusts withheld information, failed to discuss a report, delayed a care plan, and had an unsupported discharge process for her daughter.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary The Trust allegedly cancelled hip surgery twice, administered medication without consent, prescribed unnecessarily, dismissed pain concerns, and poorly handled the complaint.
Worcestershire Acute Hospitals NHS Trust
AI-generated summary Trust failed to diagnose and treat her mother's symptoms sooner, communicate effectively, and record her mother's complaint before her death.
A dental practice in the City of Plymouth area
AI-generated summary A dental practice allegedly delayed an appointment for a broken tooth, failed to complete root canal treatment, and removed the complainant as a patient due to complaints.
South Central Ambulance Service NHS Foundation Trust
AI-generated summary Ambulance service falsely stated an ambulance had been dispatched for her unwell child, causing a loss of trust.
Cambridgeshire and Peterborough NHS Foundation Trust
AI-generated summary Trust caused unreasonable wait for an ADHD assessment and failed to communicate. GP practice refused to prescribe medication and inform her about 'right to choose'.
A dental practice in the Derbyshire Dales area
AI-generated summary A dental practice allegedly failed to clarify treatment risks, performed root canal treatment inappropriately, and did not treat post-surgery issues, leading to infection and pain.
South Tees Hospitals NHS Foundation Trust
AI-generated summary The Trust allegedly administered spinal anaesthetic inappropriately without consent, failed to provide adequate pain relief and personal care, and unsafely discharged Miss A.
A practice in the Fenland area
AI-generated summary A practice allegedly referred the complainant's wife to the wrong specialist for head pain, delaying diagnosis of a terminal brain tumour by ten months.
Shrewsbury and Telford Hospital NHS Trust
AI-generated summary Trust performed unnecessary surgery, lacked diagnosis, and had poor communication regarding treatment and cancer likelihood.
A practice in the North Lincolnshire area
Mrs X complains her husband died because his GP did not refer him to hospital sooner and the ambulance service took him to the local hospital rather than the specialist heart centre.
Child Maintenance Service (CMS)
AI-generated summary Miss H alleged CMS wrongly demanded maintenance payments, refused reimbursement, and took unfair enforcement action. She also claimed CMS facilitated coercive control by her ex-partner.