HM Courts and Tribunals Service
Mr C complains HMCTS will not cancel a County Court Judgement (CCJ) registered to his old address.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A dental practice in the Manchester area
Mr A complains about a lack of dental interventions over several years. He also complains the Practice did not offer appropriate referrals and removed him from NHS care.
An independent provider in the Wakefield area
Mr D complains that the provider reduced his medication without communicating this with him.
Guy's and St Thomas' NHS Foundation Trust
Mr E complains about the care and treatment his son, received from the Trust between July and August 2023. Mr E complains the Trust discharged his son inappropriately without making adequate provision for his intravenous (IV) diuretics treatment to continue at home.
A practice in the Dover area
Mr X complains the Practice were poor at record keeping and failed to pass on information about his father's lack of mental capacity to the vaccination centre. He complains the vaccination centre administered the Covid-19 vaccination despite Mr X and his brother, who had power …
A practice in the Fareham area
Mr W complains that between January and July 2025 the Practice failed to provide appropriate treatment or referrals for his deteriorating mental health and failed to offer an appropriate triage response
North Cumbria Integrated Care NHS Foundation Trust
Ms K complains the Trust failed to prevent Mr T's multiple falls whilst he was an inpatient.
Countess of Chester Hospital NHS Foundation Trust
Mr P complains about the care the Trust provided his father after his stroke
Avon and Wiltshire Mental Health Partnership NHS Trust
Mrs J complained Trust A discharged Mr X following a mental health crisis without a full assessment and failed to inform the family, and Trust B did not appropriately manage or escalate concerns about his ongoing risk.
Bedfordshire Hospitals NHS Foundation Trust
Miss G complains about Bedfordshire Hospitals NHS Foundation Trust's (the Trust’s) actions in relation to her father, Mr T ’s, personal belongings. Specifically, Miss G says the Trust did not complete a property list and lost her father’s wallet while he was unconscious in hospital …
East Suffolk and North Essex NHS Foundation Trust
Mr O complains about how East Suffolk and North Essex NHS Foundation Trust treated him for a tumour on his leg. He complains the Trust wrongly delayed his surgery, and claimed it had offered him an earlier surgery date when it did not.
County Durham and Darlington NHS Foundation Trust
Mrs T complains on behalf of her late Mother, Mrs U, that the Trust allowed a pressure sore to develop between December 2023 and January 2024. Further, she complains the Trust did not communicate with or arrange for any aftercare with the district nurses.
HM Courts and Tribunals Service
Ms J complains that HM Courts and Tribunals Service (HMCTS) did not notify her that an application had been made against her, serve her with this application, or check that service had been completed before proceeding. She also complains that HMCTS did not make her …
A practice in the Southend-on-Sea area
Miss B complains the Surgery failed to diagnose her with gallstones in February 2025. She also complains it prescribed her with medication for acid reflux from October 2024 incorrectly.
HM Courts and Tribunals Service
Mr K complains that HMCTS did not tell him his cases transitioned off the MCOL portal and sent documents to a UK address, despite having records he was residing overseas.
A practice in the City of Peterborough area
Miss B stated the Practice did not refer her for an urgent MRI despite showing clear symptoms of cauda equina syndrome, nor did they provide her with appropriate pain medication or referrals. When she complained, they removed her from their patient list.
The Royal Orthopaedic Hospital NHS Foundation Trust
Mr A complains about the care and treatment his father received from the Royal Orthopaedic Hospitals NHS Foundation Trust
South East Coast Ambulance Service NHS Foundation Trust
Ms H complains about the Trust's decision to place her on a frequent caller plan.
University Hospital Southampton NHS Foundation Trust
Mrs E complains that in April 2024 the Trust overdosed her husband with oxygen and left him unattended for two or more hours which led to his sad death later that month.
NHS England - South (regional office)
AI-generated summary Mrs A complained NHS England wrongly upheld a decision that her mother was ineligible for NHS Continuing Healthcare. She alleged the review panel failed to consider evidence and key indicators appropriately.
Children and Family Court Advisory and Support Service (CAFCASS)
AI-generated summary Miss O complained Cafcass's safeguarding assessments were inaccurate and biased. She alleged a conflict of interest was dismissed and the complaint investigation was inadequate.
Frimley Health NHS Foundation Trust
AI-generated summary Mr A complained about delays in his father receiving care and monitoring for stroke risk at Frimley Health NHS Foundation Trust. He also criticised the complaint response.
Charity Commission
AI-generated summary Mr P complained the Charity Commission failed to investigate his allegations of a charity's financial misconduct, improper trustee appointments, and trustees' personal gain.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Miss V complained the Trust failed to investigate her symptoms and detect a bladder tumour on an MRI, leading to a delayed cancer diagnosis.
A practice in the Bradford area
AI-generated summary Mr R complained his practice failed to urgently respond to his stroke symptoms, making him wait and travel to hospital himself. He also cited a lack of compassion.