Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005533 | Department for Work and Pensions Mr K complains the DWP failed to inform him about "Unacceptable Customer Behaviour" and "Potentially Violent" markers added to his … |
UK Government | Closed | 4 Jun 2026 |
| P-005509 | Department for Work and Pensions Mr E complained the DWP failed to inform him of State Pension changes, impacting his entitlement. He also alleged the … |
UK Government | Closed | 31 May 2026 |
| P-005499 | Department for Work and Pensions Mr A complained the DWP failed to provide promised assistance for broadband costs and a course. He also complained the … |
UK Government | Closed | 28 May 2026 |
| P-005485 | Department for Work and Pensions Mr A complained DWP incorrectly stated he received a £630 advance, making deductions, and then took too long to implement … |
UK Government | Closed | 28 May 2026 |
| P-005464 | Department for Work and Pensions Mr W complained DWP enforced attendance at mandatory jobcentre appointments despite his medical concerns, which negatively impacted his physical and … |
UK Government | Closed | 26 May 2026 |
| P-005465 | Department for Work and Pensions Ms O complained DWP incorrectly closed her UC claim, failed to respond to contact, delayed arrears payment, and misinformed her … |
UK Government | Closed | 26 May 2026 |
| P-005457 | Department for Work and Pensions Mrs O complained the DWP's consolatory payments for delaying her Carer Premium did not adequately reflect the financial hardship and … |
UK Government | Closed | 25 May 2026 |
| P-005298 | Department for Work and Pensions DWP provided poor communication and delays regarding Mr X's state pension information. The £175 redress payment offered by DWP was … |
UK Government | Closed | 27 Apr 2026 |
| P-005292 | Department for Work and Pensions Mr O complained about DWP's repeated delays and incorrect application of Universal Credit components, leading to financial hardship, distress, and … |
UK Government | Upheld | 26 Apr 2026 |
| P-005261 | Department for Work and Pensions Mr D complained the DWP mishandled his benefits, wrongly assessing PIP, misadvising him onto UC, failing to carry out supersession, … |
UK Government | Closed | 21 Apr 2026 |
| P-005248 | Department for Work and Pensions DWP provided contradictory pension forecasts, inaccurately recorded entitlements, and gave incorrect advice on voluntary contributions, causing distress and financial difficulties. |
UK Government | Closed | 19 Apr 2026 |
| P-005242 | Department for Work and Pensions Ms B complains DWP failed to contact her about an overpayment, inappropriately issued Direct Earnings Attachments, and continued recovery. ICE … |
UK Government | Closed | 19 Apr 2026 |
| P-005103 | Department for Work and Pensions Mrs C complained HMRC wrongly did not reinstate her tax credits and the DWP did not provide adequate information about … |
UK Government | Closed | 25 Mar 2026 |
| P-005044 | Department for Work and Pensions Mrs G complained the DWP failed to identify or act on her daughter's suicidal thoughts recorded in her PIP application, … |
UK Government | Closed | 17 Mar 2026 |
| P-005019 | Department for Work and Pensions Mr C complained that the DWP failed to provide documentation for his Universal Credit advance and that telephone agents failed … |
UK Government | Closed | 10 Mar 2026 |
| P-004995 | Department for Work and Pensions Miss N complained the DWP incorrectly advised her about her State Pension entitlement in 2010 and failed to respond to … |
UK Government | Closed | 6 Mar 2026 |
| P-004985 | Department for Work and Pensions Miss M complained the DWP failed to provide information and assistance when her health meant she could not work; she … |
UK Government | Closed | 5 Mar 2026 |
| P-004979 | Department for Work and Pensions Ms G complained that the DWP's Universal Credit policy required her to use a flat rate system for expenses as … |
UK Government | Closed | 4 Mar 2026 |
| P-004909 | Department for Work and Pensions Mrs B complained the DWP gave incorrect advice, failed to consider her vulnerabilities from past abuse and disability, and unfairly … |
UK Government | Closed | 25 Feb 2026 |
| P-004894 | Department for Work and Pensions Mr K complained DWP failed to implement a March 2021 Tribunal decision, causing financial difficulties, homelessness, and impacting his health. |
UK Government | Closed | 24 Feb 2026 |
| P-005004 | Department for Work and Pensions Mr N complained DWP poorly handled his benefits, stopping payments during medical treatment, ignoring correspondence requests, recording incorrect information, and … |
UK Government | Closed | 24 Feb 2026 |
| P-004829 | Department for Work and Pensions Ms H complained that the DWP incorrectly advised her to claim ESA as a couple in 2017, causing financial hardship … |
UK Government | Closed | 13 Feb 2026 |
| P-004739 | Department for Work and Pensions Mr J complained DWP failed to inform him of upcoming state pension changes in 2016 and inadequately publicized them, resulting … |
UK Government | Closed | 29 Jan 2026 |
| P-004712 | Department for Work and Pensions Ms L complained the DWP delayed processing her ESA claim, leading to a loss of housing benefit, and that the … |
UK Government | Closed | 28 Jan 2026 |
| P-004680 | Department for Work and Pensions Mr A complained DWP failed to provide him with an appropriate carpentry course for employment and delayed communicating its decision … |
UK Government | Closed | 26 Jan 2026 |
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