Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005137 | York and Scarborough Teaching Hospitals NHS Found… Miss B says the Trust failed to provide appropriate pressure ulcer care to her mother, Mrs C, during two hospital … |
NHS in England | Partly upheld | 27 Mar 2026 |
| P-005078 | York and Scarborough Teaching Hospitals NHS Found… Mr O complains about the care and treatment provided to his wife by a hospital Trust. Mr O says the … |
NHS in England | Closed | 23 Mar 2026 |
| P-004688 | York and Scarborough Teaching Hospitals NHS Found… Miss Q complains about how York and Scarborough Teaching Hospitals NHS Foundation Trust diagnosed her mother and its decision to … |
NHS in England | Partly upheld | 27 Jan 2026 |
| P-004692 | York and Scarborough Teaching Hospitals NHS Found… Mrs Y complains about the care and treatment provided to her mother by the Trust. She says the Trust did … |
NHS in England | Partly upheld | 27 Jan 2026 |
| P-004406 | York and Scarborough Teaching Hospitals NHS Found… Mrs A complains about the care and treatment provided to her husband, Mr A, by York and Scarborough Teaching Hospitals … |
NHS in England | Closed | 5 Dec 2025 |
| P-003683 | York and Scarborough Teaching Hospitals NHS Found… Miss A complains York & Scarborough Teaching Hospitals Trust failed to investigate suspicious findings when Mrs C underwent a hysterectomy. |
NHS in England | Partly upheld | 2 Jul 2025 |
| P-003601 | York and Scarborough Teaching Hospitals NHS Found… Miss AP and Miss BP complain the Trust delayed their father’s diagnosis of bowel cancer. |
NHS in England | Partly upheld | 25 Jun 2025 |
| P-002809 | York and Scarborough Teaching Hospitals NHS Found… Miss B complains about the care and treatment the Trust gave to her mother during two hospital admissions. Miss B … |
NHS in England | Closed | 11 Jul 2024 |
| P-002465 | York and Scarborough Teaching Hospitals NHS Found… Mrs H complains the Trust was inconsistent when putting restrictions on her contacting it for updates about her husband and … |
NHS in England | Closed | 23 Feb 2024 |
| P-002283 | York and Scarborough Teaching Hospitals NHS Found… Mr D complains the Trust failed to diagnose his wife's cancer in 2019 and 2020. He also says it failed … |
NHS in England | Upheld | 20 Nov 2023 |
| P-001435 | York and Scarborough Teaching Hospitals NHS Found… Mr T raises various complaints about the care and treatment his mother, Mrs T, received at the Trust. Specifically, Mr … |
NHS in England | Upheld | 24 Jun 2022 |
| P-001211 | York and Scarborough Teaching Hospitals NHS Found… Ms O complains about a gastroenterology appointment she had at the Trust in August 2020. She has concerns about the … |
NHS in England | Closed | 16 Nov 2021 |