Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: York and Scarborough Teaching Hospitals NHS Foundation Trust · Remove organisation filter
AI-generated summary Mrs F complained the Trust did not escalate her father's breathing difficulties, administered saline nebulisers inappropriately, and failed to regularly review him, leading to bedsores.
AI-generated summary Miss B complained about inadequate pressure ulcer care, a missed MRI, delayed osteomyelitis treatment, inappropriate discharge, and misdiagnosed delirium for her mother.
AI-generated summary Mr O complained the Trust failed to act on his wife Mrs O's CT scan results and delayed ward admission, leading to her cancer progressing untreated and her death.
AI-generated summary Miss Q complained the Trust misdiagnosed her mother's sepsis, wrongly discharged her, and delayed taking her to a resuscitation bay, reducing her chances of survival.
AI-generated summary Mrs Y complained the Trust did not inform them of rectovaginal fistula risk from an Altemeier procedure and delayed follow-up appointments, worsening her mother's condition.
AI-generated summary A wife complained the surgical team failed to address her husband's deteriorating condition after ERCP surgery, leading to serious complications.
AI-generated summary Miss A complained the Trust failed to investigate suspicious findings after her sister's hysterectomy or provide follow-up treatment, leading to her sister's death from cancer.
AI-generated summary The complainants alleged York and Scarborough Teaching Hospitals NHS Foundation Trust delayed their father's bowel cancer diagnosis and failed to monitor his condition, contributing to his chemotherapy treatment and death.
AI-generated summary Miss B complained about her mother's care during two admissions, including pressure ulcer deterioration, a missed MRI, and mischaracterisation of dementia, which she believed led to her mother's premature death.
AI-generated summary Mrs H complained clinicians imposed inconsistent restrictions on her visiting her husband, denied her visits, questioned his capacity, and refused a chaplain visit.
AI-generated summary Mr D complained the Trust failed to diagnose his wife's cancer in 2019/2020 and failed to effectively manage her pain in her final months.
AI-generated summary Mr T complained the Trust failed to follow his mother's falls risk assessment, leading to a fall, hip fracture, and health deterioration. He also alleged delayed family notification and an inappropriate post-falls review.
AI-generated summary Ms O complained a gastroenterologist dismissed her bowel issues, over-medicated her, a second doctor was unprepared and rude, and the Trust mishandled her complaint.