Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005137 | York and Scarborough Teaching Hospitals NHS Found… Miss B complained about inadequate pressure ulcer care, a missed MRI, delayed osteomyelitis treatment, inappropriate discharge, and misdiagnosed delirium for … |
NHS in England | Partly upheld | 27 Mar 2026 |
| P-005078 | York and Scarborough Teaching Hospitals NHS Found… Mr O complained the Trust failed to act on his wife Mrs O's CT scan results and delayed ward admission, … |
NHS in England | Closed | 23 Mar 2026 |
| P-004688 | York and Scarborough Teaching Hospitals NHS Found… Miss Q complained the Trust misdiagnosed her mother's sepsis, wrongly discharged her, and delayed taking her to a resuscitation bay, … |
NHS in England | Partly upheld | 27 Jan 2026 |
| P-004692 | York and Scarborough Teaching Hospitals NHS Found… Mrs Y complained the Trust did not inform them of rectovaginal fistula risk from an Altemeier procedure and delayed follow-up … |
NHS in England | Partly upheld | 27 Jan 2026 |
| P-004406 | York and Scarborough Teaching Hospitals NHS Found… A wife complained the surgical team failed to address her husband's deteriorating condition after ERCP surgery, leading to serious complications. |
NHS in England | Closed | 5 Dec 2025 |
| P-003683 | York and Scarborough Teaching Hospitals NHS Found… Miss A complained the Trust failed to investigate suspicious findings after her sister's hysterectomy or provide follow-up treatment, leading to … |
NHS in England | Partly upheld | 2 Jul 2025 |
| P-003601 | York and Scarborough Teaching Hospitals NHS Found… The complainants alleged York and Scarborough Teaching Hospitals NHS Foundation Trust delayed their father's bowel cancer diagnosis and failed to … |
NHS in England | Partly upheld | 25 Jun 2025 |
| P-002809 | York and Scarborough Teaching Hospitals NHS Found… Miss B complained about her mother's care during two admissions, including pressure ulcer deterioration, a missed MRI, and mischaracterisation of … |
NHS in England | Closed | 11 Jul 2024 |
| P-002465 | York and Scarborough Teaching Hospitals NHS Found… Mrs H complained clinicians imposed inconsistent restrictions on her visiting her husband, denied her visits, questioned his capacity, and refused … |
NHS in England | Closed | 23 Feb 2024 |
| P-002283 | York and Scarborough Teaching Hospitals NHS Found… Mr D complained the Trust failed to diagnose his wife's cancer in 2019/2020 and failed to effectively manage her pain … |
NHS in England | Upheld | 20 Nov 2023 |
| P-001435 | York and Scarborough Teaching Hospitals NHS Found… Mr T complained the Trust failed to follow his mother's falls risk assessment, leading to a fall, hip fracture, and … |
NHS in England | Upheld | 24 Jun 2022 |
| P-001211 | York and Scarborough Teaching Hospitals NHS Found… Ms O complained a gastroenterologist dismissed her bowel issues, over-medicated her, a second doctor was unprepared and rude, and the … |
NHS in England | Closed | 16 Nov 2021 |