University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss R complained the Trust failed to properly investigate her partner's swallowing problems, wrongly assuming alcohol was the cause and delaying throat cancer diagnosis.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Sussex NHS Foundation Trust · Remove organisation filter
Decisions
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr P complained about excessive waiting times for pilonidal sinus surgery due to a cancelled appointment, causing intolerable pain and leading him to seek private treatment.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs A complained the Trust did not properly consent her for gallbladder surgery and kept her on anticoagulation therapy longer than necessary, causing severe side effects.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr Y complained about a significant delay (over a year) in his surgery, which led to his condition deteriorating and the operation becoming impossible.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Ms X complained the Trust failed to recognise her sister was at end-of-life, discharged her unsafely without community care, and lacked sensitive communication before her death.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss E complained that the Trust discharged her from the ED when she felt unsafe and performed an inappropriate internal pelvic scan.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr R complained staff did not prevent his grandmother's fall, attend to her hygiene, support her podiatry or mental health, or communicate about her condition.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs K complained about misdiagnosis, delays in stroke treatment, placement in a general ward, inadequate repositioning leading to pressure sores, failure to act on dropping oxygen levels, constipation mismanagement, and poor end-of-life communication.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs E complained she was not given informed consent for a shoulder operation change and that an incorrect size implant was used, causing ongoing pain and requiring further surgery.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr B complained about delayed observations, incomplete initial assessment, and delayed sepsis screening and treatment for his mother at the Trust's Emergency Department.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr C complained the Trust used faulty equipment during surgery, caused a retinal piercing, and failed to inform him about general anaesthetic for revision surgery, leading to pain and further operations.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr Y complained his mother was left unattended, leading to a fall and subsequent death. He also criticised the Trust's investigation for inconsistencies and downplaying the incident.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr G complained the Trust caused his mother's premature death by exposing her to COVID-19, not fast-tracking funding, discharging her with pneumonia, and withholding diagnosis information.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr N complained about his wife's premature discharge, an unremoved catheter, a preventable fall, a painful colonoscopy, poor medication management, and a delayed syringe driver setup.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary The Trust provided inadequate care to her husband, including minimal senior review, inappropriate medication, poor pain management, and a fall due to lack of supervision, contributing to his death.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Ms W complained about an eight-month waiting time for an appointment for her injured finger, causing her ongoing pain and difficulty with daily activities.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs N complained her husband was wrongly discharged from A&E with low oxygen and that a heart clinic later delayed urgent intervention for his angina, contributing to his death.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss Q complained that staff did not provide her father with sufficient palliative pain relief when he was at the end of his life, causing him distress and visible injury.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs A complained the Ambulance Trust delayed dispatching an ambulance. She also alleged the hospital Trust failed to provide pain relief, delayed surgery, didn't treat a bowel blockage, and moved her husband's body without informing her.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr T complained A&E doctors did not examine him sufficiently or provide appropriate pain treatment for a head injury, making him feel dismissed and causing months of pain and distress.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss and Mrs Q complained staff stopped Mr Q’s medication and delayed a syringe driver when he was on the end-of-life pathway, causing him pain.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Miss C complained about missed follow-up appointments, contradictory scan results, a rude consultant, a missed macular degeneration diagnosis, unauthorised record sharing, and poor complaint handling.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr P complained about his mother's care, including sepsis pathway not followed, delayed cancer treatment due to misdiagnosis and histology delays, inappropriate discharge, and poor complaint handling.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs D complained the Trust's ED failed to follow correct diagnostics, misinterpreted a blood test, and ignored her medical history, leading to delayed DVT diagnosis and significant complications.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Ms Y complained the Trust missed pancreatic cancer on earlier scans, causing a delayed diagnosis, and failed to offer appropriate support, alongside poor complaint handling.