Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005435 | University Hospitals Sussex NHS Foundation Trust Mrs A complained the Trust did not properly consent her for gallbladder surgery and kept her on anticoagulation therapy longer … |
NHS in England | Closed | 21 May 2026 |
| P-005428 | University Hospitals Sussex NHS Foundation Trust Mr Y complained about a significant delay (over a year) in his surgery, which led to his condition deteriorating and … |
NHS in England | Not upheld | 20 May 2026 |
| P-005296 | University Hospitals Sussex NHS Foundation Trust Ms X complained the Trust failed to recognise her sister was at end-of-life, discharged her unsafely without community care, and … |
NHS in England | Not upheld | 27 Apr 2026 |
| P-005076 | University Hospitals Sussex NHS Foundation Trust Miss E complained that the Trust discharged her from the ED when she felt unsafe and performed an inappropriate internal … |
NHS in England | Closed | 23 Mar 2026 |
| P-005023 | University Hospitals Sussex NHS Foundation Trust Mr R complained staff did not prevent his grandmother's fall, attend to her hygiene, support her podiatry or mental health, … |
NHS in England | Partly upheld | 11 Mar 2026 |
| P-004872 | University Hospitals Sussex NHS Foundation Trust Mrs K complained about misdiagnosis, delays in stroke treatment, placement in a general ward, inadequate repositioning leading to pressure sores, … |
NHS in England | Closed | 23 Feb 2026 |
| P-004643 | University Hospitals Sussex NHS Foundation Trust Mrs E complained she was not given informed consent for a shoulder operation change and that an incorrect size implant … |
NHS in England | Closed | 20 Jan 2026 |
| P-004547 | University Hospitals Sussex NHS Foundation Trust Mr B complained about delayed observations, incomplete initial assessment, and delayed sepsis screening and treatment for his mother at the … |
NHS in England | Partly upheld | 23 Dec 2025 |
| P-004495 | University Hospitals Sussex NHS Foundation Trust Mr C complained the Trust used faulty equipment during surgery, caused a retinal piercing, and failed to inform him about … |
NHS in England | Closed | 17 Dec 2025 |
| P-004487 | University Hospitals Sussex NHS Foundation Trust Mr Y complained his mother was left unattended, leading to a fall and subsequent death. He also criticised the Trust's … |
NHS in England | Closed | 16 Dec 2025 |
| P-004143 | University Hospitals Sussex NHS Foundation Trust Mr G complained the Trust caused his mother's premature death by exposing her to COVID-19, not fast-tracking funding, discharging her … |
NHS in England | Closed | 13 Oct 2025 |
| P-004166 | University Hospitals Sussex NHS Foundation Trust Mr N complained about his wife's premature discharge, an unremoved catheter, a preventable fall, a painful colonoscopy, poor medication management, … |
NHS in England | Not upheld | 6 Oct 2025 |
| P-004086 | University Hospitals Sussex NHS Foundation Trust The Trust provided inadequate care to her husband, including minimal senior review, inappropriate medication, poor pain management, and a fall … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003949 | University Hospitals Sussex NHS Foundation Trust Ms W complained about an eight-month waiting time for an appointment for her injured finger, causing her ongoing pain and … |
NHS in England | Closed | 9 Sep 2025 |
| P-003701 | University Hospitals Sussex NHS Foundation Trust Mrs N complained her husband was wrongly discharged from A&E with low oxygen and that a heart clinic later delayed … |
NHS in England | Closed | 28 Jul 2025 |
| P-003681 | University Hospitals Sussex NHS Foundation Trust Miss Q complained that staff did not provide her father with sufficient palliative pain relief when he was at the … |
NHS in England | Partly upheld | 27 Jul 2025 |
| P-003334 | University Hospitals Sussex NHS Foundation Trust Mrs A complained the Ambulance Trust delayed dispatching an ambulance. She also alleged the hospital Trust failed to provide pain … |
NHS in England | Closed | 11 Feb 2025 |
| P-002975 | University Hospitals Sussex NHS Foundation Trust Mr T complained A&E doctors did not examine him sufficiently or provide appropriate pain treatment for a head injury, making … |
NHS in England | Closed | 10 Sep 2024 |
| P-002861 | University Hospitals Sussex NHS Foundation Trust Miss and Mrs Q complained staff stopped Mr Q’s medication and delayed a syringe driver when he was on the … |
NHS in England | Closed | 6 Aug 2024 |
| P-002793 | University Hospitals Sussex NHS Foundation Trust Miss C complained about missed follow-up appointments, contradictory scan results, a rude consultant, a missed macular degeneration diagnosis, unauthorised record … |
NHS in England | Closed | 28 Jul 2024 |
| P-002642 | University Hospitals Sussex NHS Foundation Trust Mr P complained about his mother's care, including sepsis pathway not followed, delayed cancer treatment due to misdiagnosis and histology … |
NHS in England | Upheld | 24 May 2024 |
| P-002622 | University Hospitals Sussex NHS Foundation Trust Mrs D complained the Trust's ED failed to follow correct diagnostics, misinterpreted a blood test, and ignored her medical history, … |
NHS in England | Closed | 22 May 2024 |
| P-002608 | University Hospitals Sussex NHS Foundation Trust Ms Y complained the Trust missed pancreatic cancer on earlier scans, causing a delayed diagnosis, and failed to offer appropriate … |
NHS in England | Partly upheld | 1 May 2024 |
| P-002535 | University Hospitals Sussex NHS Foundation Trust Her husband was found cold, wet, and unresponsive after a procedure, leading to his unexpected death. The Trust also delayed … |
NHS in England | Closed | 14 Apr 2024 |
| P-002248 | University Hospitals Sussex NHS Foundation Trust A patient complained the Trust failed to diagnose a haematoma and communicate a positive COVID-19 test result, resulting in a … |
NHS in England | Closed | 26 Oct 2023 |
Page 1 of 2
Next ›