University Hospitals Sussex NHS Foundation Trust
AI-generated summary Her husband was found cold, wet, and unresponsive after a procedure, leading to his unexpected death. The Trust also delayed its complaint response.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Sussex NHS Foundation Trust · Remove organisation filter
Decisions
University Hospitals Sussex NHS Foundation Trust
AI-generated summary A patient complained the Trust failed to diagnose a haematoma and communicate a positive COVID-19 test result, resulting in a second surgery, pain, and lost income.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary The Trust allegedly delayed Mrs M's discharge, failed to identify/treat her vertigo and chest infection, and did not provide adequate food/fluids.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs A complained about her husband's care, believing he was discharged too soon and his death could have been avoided. She sought acknowledgement of failings, an apology, and service improvements.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs R complained her son was wrongly charged for NHS treatment without notification and that the Trust's explanation about charges was inadequate, causing stress.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs R complained about two postponements of emergency appendectomy surgery, resulting in open surgery, and an inadequate discharge report and complaint response from the Trust.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr A complained the Trust's dermatologist refused to rewrite a GP letter, gave misleading advice, failed to correct medical records, and prescribed inappropriate medication for his eczema.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs M complained the Trust failed to monitor and respond to Mr M's constipation, keep him hydrated, and properly investigate his deteriorating condition, contributing to his death.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs H complained the Trust mishandled her pregnancy of unknown location, failing to monitor, advise on ectopic risks, or refer, resulting in severe pain and a ruptured fallopian tube.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs A complained the Trust delayed testing her husband's lung tissue for renal cancer, leading to prolonged invasive treatment and distress.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs H complained about multiple failings in her care and treatment, including lack of consent for a biopsy, delayed action on ultrasound results, refusal of scans, and overall delayed cancer diagnosis.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs W complained the Trust mismanaged her severe back pain, stopping medication and ignoring her history, leading to cancelled surgery and permanent paralysis.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs U complained she did not receive planned sedation for a procedure and was not offered the option to reschedule, causing severe pain and distress.
University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mrs E complained the Trust left her for 12 days without treatment for shortness of breath and discharged her too soon. She also alleged her leg wound was left untreated, leading to MRSA.