Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Coventry and Warwickshire NHS Trust · Remove organisation filter
AI-generated summary Miss A complained her father's life could have been saved due to inadequate care from the Trust over several months, leading to his unexpected death and causing her anxiety and trauma.
AI-generated summary Mr X complained the Trust made critical errors in managing his son’s status epilepticus, gave conflicting advice about surgery, and delayed scans, which he believes led to his son's untimely death.
AI-generated summary Miss Y complained the Trust denied a second opinion, wrongly diagnosed her kidney stone size, prolonging pain, and that PALS delayed responding to her concerns, causing distress.
AI-generated summary Mrs B complained the Trust made a DNR decision without family consent, administered Oramorph against wishes, failed to maintain fluids/nutrition, and prevent pressure sores for her father.
AI-generated summary Ms A complained her father's dialysis was mismanaged due to excessively high iron and vitamin D levels, causing severe diarrhoea, deterioration, and contributing to his death.
AI-generated summary Mrs P complained about a long wait for a hysterectomy, inappropriate use of Prostap injections, and a delay in receiving scan results, impacting her health and mental well-being.
AI-generated summary Mr A complained the Trust gave contradictory information about his father's treatment, failed to keep records, refused a statement, and delayed his complaint.
AI-generated summary Mr B complained the Trust provided inappropriate treatment, caused care delays, discharged his father unsafely twice, and failed to communicate his father's end-of-life status to the family.
AI-generated summary Mrs L complained the Trust failed to provide physiotherapy, safely discharge, test for COVID-19, notify of transfers/deterioration, monitor adequately, or implement an end-of-life plan for her father.
AI-generated summary Mr E complained about botched skin surgery, poor wound healing, delayed referral to plastic surgery, and the Trust's refusal to hold a face-to-face meeting.
AI-generated summary Miss L complained the Trust failed to provide six-monthly scans, annual urethroscopies, blood tests, or timely diagnosis for her father, leading to a traumatic procedure and his undignified death from urosepsis.
AI-generated summary Mrs Y complained the Trust transferred her husband without her knowledge or sending his medication/feeding schedule, leading to delays that contributed to his deterioration and death.
AI-generated summary The Trust dismissed her mother's symptoms, delayed surgery, provided poor nutritional care, misused a feeding tube, and communicated poorly, leading to declining health and an undignified death.
AI-generated summary Mr U complained the Trust failed to identify his mother's cancer spread, provide adequate pain medication, or arrange a timely CT scan, and refused to discuss her case with him.
AI-generated summary Mrs T complained the Trust denied her husband needed support for PTSD and unfairly restricted her hospital access in April 2021. She alleged this caused him distressing flashbacks and affected her mental health.
AI-generated summary Mrs B complained the Trust failed to perform a CT scan and Echocardiogram on her mother, believing this omission led to her death a week later.
AI-generated summary Miss H complained the Trust failed to fully examine and scan her sister after two unwitnessed seizures and a head injury, and wrongly discharged her, leading to her death.
AI-generated summary Mrs O complained the Trust delayed acting on a referral for an angioplasty and organising her husband's treatment, which she believed led to his death.
AI-generated summary Mrs G complained the Trust didn't consider patient history for her foster child's injury, and a paediatrician's speculation in a report led to their arrest.
AI-generated summary Mrs W alleged delayed brain cancer diagnosis due to ignored CT and no MRI, and inappropriate discharge without follow-up after a stroke, impacting her husband's life expectancy.
AI-generated summary Mr U complained the Trust raised a safeguarding concern after he questioned his daughter's school details, linking it to historic incidents. This caused distress and social services involvement.
AI-generated summary Mrs T complained the Trust wrongly gave and refused to remove a stent, failed to act on poor NEWS scores, did not inform her family of her husband's worsening condition, and provided poor nursing care.
AI-generated summary Miss X complained University Hospitals Coventry and Warwickshire NHS Trust delayed treating her grandfather's blocked bile duct, leading to perforation and sepsis. She also questioned the necessity and painful outcome of his operation.
AI-generated summary Mr L complains the Trust failed to diagnose his daughter's amyloidosis sooner and delayed bone marrow investigations, missing opportunities to prolong her life.
AI-generated summary Mrs A complained her husband was improperly moved from A&E, left unattended during an active rectal bleed, not offered active treatment, and discussed a DNACPR order without family support.