Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005487 | University Hospitals Coventry and Warwickshire NH… Mrs P complained about a long wait for a hysterectomy, inappropriate use of Prostap injections, and a delay in receiving … |
NHS in England | Closed | 28 May 2026 |
| P-004772 | University Hospitals Coventry and Warwickshire NH… Mr A complained the Trust gave contradictory information about his father's treatment, failed to keep records, refused a statement, and … |
NHS in England | Closed | 3 Feb 2026 |
| P-004641 | University Hospitals Coventry and Warwickshire NH… Mr B complained the Trust provided inappropriate treatment, caused care delays, discharged his father unsafely twice, and failed to communicate … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004627 | University Hospitals Coventry and Warwickshire NH… Mrs L complained the Trust failed to provide physiotherapy, safely discharge, test for COVID-19, notify of transfers/deterioration, monitor adequately, or … |
NHS in England | Upheld | 16 Jan 2026 |
| P-004550 | University Hospitals Coventry and Warwickshire NH… Mr E complained about botched skin surgery, poor wound healing, delayed referral to plastic surgery, and the Trust's refusal to … |
NHS in England | Closed | 24 Dec 2025 |
| P-004268 | University Hospitals Coventry and Warwickshire NH… Miss L complained the Trust failed to provide six-monthly scans, annual urethroscopies, blood tests, or timely diagnosis for her father, … |
NHS in England | Partly upheld | 14 Nov 2025 |
| P-004149 | University Hospitals Coventry and Warwickshire NH… Mrs Y complained the Trust transferred her husband without her knowledge or sending his medication/feeding schedule, leading to delays that … |
NHS in England | Closed | 6 Oct 2025 |
| P-004079 | University Hospitals Coventry and Warwickshire NH… The Trust dismissed her mother's symptoms, delayed surgery, provided poor nutritional care, misused a feeding tube, and communicated poorly, leading … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003943 | University Hospitals Coventry and Warwickshire NH… Mr U complained the Trust failed to identify his mother's cancer spread, provide adequate pain medication, or arrange a timely … |
NHS in England | Closed | 18 Sep 2025 |
| P-003803 | University Hospitals Coventry and Warwickshire NH… Mrs T complained the Trust denied her husband needed support for PTSD and unfairly restricted her hospital access in April … |
NHS in England | Closed | 26 Aug 2025 |
| P-003762 | University Hospitals Coventry and Warwickshire NH… Mrs B complained the Trust failed to perform a CT scan and Echocardiogram on her mother, believing this omission led … |
NHS in England | Closed | 4 Aug 2025 |
| P-003696 | University Hospitals Coventry and Warwickshire NH… Miss H complained the Trust failed to fully examine and scan her sister after two unwitnessed seizures and a head … |
NHS in England | Closed | 29 Jul 2025 |
| P-003731 | University Hospitals Coventry and Warwickshire NH… Mrs O complained the Trust delayed acting on a referral for an angioplasty and organising her husband's treatment, which she … |
NHS in England | Not upheld | 30 Jun 2025 |
| P-003597 | University Hospitals Coventry and Warwickshire NH… Mrs G complained the Trust didn't consider patient history for her foster child's injury, and a paediatrician's speculation in a … |
NHS in England | Closed | 19 Jun 2025 |
| P-003557 | University Hospitals Coventry and Warwickshire NH… Mrs W alleged delayed brain cancer diagnosis due to ignored CT and no MRI, and inappropriate discharge without follow-up after … |
NHS in England | Closed | 28 May 2025 |
| P-003527 | University Hospitals Coventry and Warwickshire NH… Mr U complained the Trust raised a safeguarding concern after he questioned his daughter's school details, linking it to historic … |
NHS in England | Closed | 6 Apr 2025 |
| P-003291 | University Hospitals Coventry and Warwickshire NH… Mrs T complained the Trust wrongly gave and refused to remove a stent, failed to act on poor NEWS scores, … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003288 | University Hospitals Coventry and Warwickshire NH… Miss X complained University Hospitals Coventry and Warwickshire NHS Trust delayed treating her grandfather's blocked bile duct, leading to perforation … |
NHS in England | Not upheld | 10 Jan 2025 |
| P-003198 | University Hospitals Coventry and Warwickshire NH… Mr L complains the Trust failed to diagnose his daughter's amyloidosis sooner and delayed bone marrow investigations, missing opportunities to … |
NHS in England | Closed | 11 Dec 2024 |
| P-002987 | University Hospitals Coventry and Warwickshire NH… Mrs A complained her husband was improperly moved from A&E, left unattended during an active rectal bleed, not offered active … |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002674 | University Hospitals Coventry and Warwickshire NH… Mrs G complained about multiple failings in Miss O's care, including delayed investigation/treatment, improper discharges, and poor communication, which she … |
NHS in England | Closed | 26 Jun 2024 |
| P-002323 | University Hospitals Coventry and Warwickshire NH… The Trust missed opportunities to escalate care, wrongly withdrew treatment, delayed scans, failed to insert an NG tube, and communicated … |
NHS in England | Closed | 23 Nov 2023 |
| P-002294 | University Hospitals Coventry and Warwickshire NH… Mrs A complained the Trust's delayed diagnosis, poor tracheostomy management, and inappropriate removal of the tube led to her mother's … |
NHS in England | Upheld | 24 Sep 2023 |
| P-002042 | University Hospitals Coventry and Warwickshire NH… Mrs F complained about poor nursing care for Mrs C, including inadequate hydration, nutrition, and personal care. She also alleged … |
NHS in England | Closed | 28 Jun 2023 |
| P-001655 | University Hospitals Coventry and Warwickshire NH… The Trust failed to discuss surgical options for her daughter's tonsil and adenoid issues, leading the family to seek private … |
NHS in England | Closed | 21 Dec 2022 |
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