Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004772 | University Hospitals Coventry and Warwickshire NH… Mr A complains about aspects of his late father's care and treatment, and the Trust's complaint handling process. |
NHS in England | Closed | 3 Feb 2026 |
| P-004641 | University Hospitals Coventry and Warwickshire NH… Mr B complains the Trust did not respond adequately to his father's deterioration in November 2022, or notify him of … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004627 | University Hospitals Coventry and Warwickshire NH… Mrs L complains about aspects of monitoring, care, and treatment her father received from University Hospitals Coventry and Warwickshire NHS … |
NHS in England | Upheld | 16 Jan 2026 |
| P-004550 | University Hospitals Coventry and Warwickshire NH… Mr E complains about the treatment he received from the Trust between March 2023 and May 2025, in relation to … |
NHS in England | Closed | 24 Dec 2025 |
| P-004268 | University Hospitals Coventry and Warwickshire NH… Miss L complained about the care her father received in the last months of his life. She felt he did … |
NHS in England | Partly upheld | 14 Nov 2025 |
| P-004149 | University Hospitals Coventry and Warwickshire NH… Mrs Y complains about aspects of the Trust's care and treatment during her husband's admission in January 2024. |
NHS in England | Closed | 6 Oct 2025 |
| P-004079 | University Hospitals Coventry and Warwickshire NH… Mrs L complains the Trust delayed her late mother's surgery when she had a hernia, did not investigate or treat … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003943 | University Hospitals Coventry and Warwickshire NH… Mr U complains about aspects of care and treatment the Trust gave his mother between January and March 2024. He … |
NHS in England | Closed | 18 Sep 2025 |
| P-003803 | University Hospitals Coventry and Warwickshire NH… Mrs T complains about several different aspects of the care and treatment clinicians at a hospital gave to her husband … |
NHS in England | Closed | 26 Aug 2025 |
| P-003762 | University Hospitals Coventry and Warwickshire NH… Mrs B complains the Trust failed to carry out tests on her mother to identify the cause of her shortness … |
NHS in England | Closed | 4 Aug 2025 |
| P-003696 | University Hospitals Coventry and Warwickshire NH… Miss H complains about the care and treatment her sister received from the Trust after two unwitnessed seizures and a … |
NHS in England | Closed | 29 Jul 2025 |
| P-003731 | University Hospitals Coventry and Warwickshire NH… Mrs O complained her husband did not receive heart treatment in time before he died. |
NHS in England | Not upheld | 30 Jun 2025 |
| P-003597 | University Hospitals Coventry and Warwickshire NH… Mrs G complains about the way she and her husband were treated in April 2022 when they attended A&E with … |
NHS in England | Closed | 19 Jun 2025 |
| P-003557 | University Hospitals Coventry and Warwickshire NH… Mrs W complains the Trust missed chances to diagnose her late husband’s brain cancer sooner. |
NHS in England | Closed | 28 May 2025 |
| P-003527 | University Hospitals Coventry and Warwickshire NH… Mr U complains that on 20 June 2023 the Trust raised a safeguarding concern after he queried why they needed … |
NHS in England | Closed | 6 Apr 2025 |
| P-003291 | University Hospitals Coventry and Warwickshire NH… Mrs T complains the Trust inserted a stent into her husband and failed to remove it. She also complains nurses … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003288 | University Hospitals Coventry and Warwickshire NH… Miss X complains about the care and treatment the Trust gave to her grandfather during February to May 2023. |
NHS in England | Not upheld | 10 Jan 2025 |
| P-003198 | University Hospitals Coventry and Warwickshire NH… Mr L complains University Hospitals Coventry and Warwickshire NHS Trust failed to diagnose Ms N’s amyloidosis in a timely manner … |
NHS in England | Closed | 11 Dec 2024 |
| P-002987 | University Hospitals Coventry and Warwickshire NH… Mrs A complains A&E staff incorrectly moved her husband when they should have continued monitoring him before admitting him to … |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002674 | University Hospitals Coventry and Warwickshire NH… Mrs G complains about the Trust's care of her sister. She says it failed to investigate and properly treat a … |
NHS in England | Closed | 26 Jun 2024 |
| P-002323 | University Hospitals Coventry and Warwickshire NH… Ms N complains about the care the Trust gave to her mother, Mrs T, before she died from COVID-19. She … |
NHS in England | Closed | 23 Nov 2023 |
| P-002294 | University Hospitals Coventry and Warwickshire NH… Mrs A complains about the Trust's care of her mother in 2018. She says it delayed treatment, did not look … |
NHS in England | Upheld | 24 Sep 2023 |
| P-002042 | University Hospitals Coventry and Warwickshire NH… Mrs F complains the Trust did not give her mother good nursing care and it did not fully investigate the … |
NHS in England | Closed | 28 Jun 2023 |
| P-001655 | University Hospitals Coventry and Warwickshire NH… Mrs O complains about the care and treatment her daughter received from the Trust when she had issues with her … |
NHS in England | Closed | 21 Dec 2022 |
| P-001653 | University Hospitals Coventry and Warwickshire NH… Mr P complains the Trust did not tell him or his family about his daughter's skin damage when she was … |
NHS in England | Partly upheld | 20 Dec 2022 |
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