Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Coventry and Warwickshire NHS Trust · Remove organisation filter
AI-generated summary Mrs G complained about multiple failings in Miss O's care, including delayed investigation/treatment, improper discharges, and poor communication, which she believed led to Miss O's death.
AI-generated summary The Trust missed opportunities to escalate care, wrongly withdrew treatment, delayed scans, failed to insert an NG tube, and communicated poorly with the family.
AI-generated summary Mrs A complained the Trust's delayed diagnosis, poor tracheostomy management, and inappropriate removal of the tube led to her mother's death and caused further distress.
AI-generated summary Mrs F complained about poor nursing care for Mrs C, including inadequate hydration, nutrition, and personal care. She also alleged unreviewed medication, incorrect dosage timing, and inadequate investigation of condition changes.
AI-generated summary The Trust failed to discuss surgical options for her daughter's tonsil and adenoid issues, leading the family to seek private surgery after months of avoidable pain and suffering.
AI-generated summary The Trust failed to inform family or district nurses about L's ankle sores developed in hospital, and discharge notes were inadequate. This caused distress during L's final days.
AI-generated summary Mr A complained about Mrs O's care, citing inappropriate ibuprofen use, delayed histology results, premature stopping of antibiotics, untreated infection, and inappropriate surgery. He also complained about the Trust's complaint handling.
AI-generated summary Mrs A complained about her husband's unclear COVID-19 status, premature discharges, lack of antibiotics, poor personal care, and exclusion from end-of-life decisions.
AI-generated summary Mr U complained the Trust failed to inform him about, or investigate/treat, a raised diaphragm before/during heart surgery. He also cited an incomplete discharge summary, unremoved sutures, and lost medication.