Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005543 | University Hospital Southampton NHS Foundation Tr… Mrs R complained about her husband's care, alleging failure to identify severity, wrongful referral, delayed MRI, missed medication, poor communication, … |
NHS in England | Partly upheld | 8 Jun 2026 |
| P-005162 | University Hospital Southampton NHS Foundation Tr… Mr O complained about an unnecessary armpit drainage procedure performed without his consent, inappropriately by his bedside, and against previous … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005067 | University Hospital Southampton NHS Foundation Tr… Miss A complained about a three-year delay for spinal cord stimulation surgery, poor communication, and failure to consider her desire … |
NHS in England | Closed | 20 Mar 2026 |
| P-004675 | University Hospital Southampton NHS Foundation Tr… Mr G complained the Trust failed to complete an urgent neurology assessment as requested, causing a lost opportunity for better … |
NHS in England | Upheld | 25 Nov 2025 |
| P-004242 | University Hospital Southampton NHS Foundation Tr… Mr I complained the Trust prematurely discharged his wife, suffering from depression and psychosis, leading to her being found wandering … |
NHS in England | Closed | 6 Oct 2025 |
| P-003937 | University Hospital Southampton NHS Foundation Tr… Mr F complained the Trust incorrectly diagnosed him with syncope in April 2024, causing him to stop driving and report … |
NHS in England | Closed | 14 Sep 2025 |
| P-003644 | University Hospital Southampton NHS Foundation Tr… Complainants alleged their father received inadequate ED care, including delayed assessment, missed diagnosis of aortic dissection, and delays in monitoring … |
NHS in England | Closed | 30 Jul 2025 |
| P-003370 | University Hospital Southampton NHS Foundation Tr… Mr R complained his father suffered a fall and head injury due to lack of supervision while using a commode, … |
NHS in England | Partly upheld | 18 Feb 2025 |
| P-003221 | University Hospital Southampton NHS Foundation Tr… Mrs F complained her father received excessive warfarin and faced delayed CT scans after a fall, worsening a brain bleed … |
NHS in England | Not upheld | 17 Dec 2024 |
| P-003020 | University Hospital Southampton NHS Foundation Tr… Trust wrongly rejected two adult mental health referrals for Miss R, leading to her continued experience of seizures, headaches, and … |
NHS in England | Partly upheld | 30 Oct 2024 |
| P-003077 | University Hospital Southampton NHS Foundation Tr… Inappropriate discharge of her husband with high troponin, without complete paperwork or risk awareness, leading to his death. She sought … |
NHS in England | Closed | 7 Oct 2024 |
| P-002381 | University Hospital Southampton NHS Foundation Tr… Mrs E complained about delayed X-ray, lack of ice after knee surgery, unwanted catheter insertion, and a delayed referral for … |
NHS in England | Closed | 19 Dec 2023 |
| P-001763 | University Hospital Southampton NHS Foundation Tr… Mrs H complained her late husband, Mr H, was inappropriately discharged with a high troponin level, without completed paperwork or … |
NHS in England | Closed | 19 Jan 2023 |
| P-001656 | University Hospital Southampton NHS Foundation Tr… The Trust failed to perform an MRI and diagnose a herniated disc and foot drop, causing delayed treatment, potential nerve … |
NHS in England | Closed | 15 Dec 2022 |
| P-001533 | University Hospital Southampton NHS Foundation Tr… Mr K complained a sigmoidoscopy in 2020 led to complications including bleeding, a fistula, and faecal incontinence, which the Trust … |
NHS in England | Closed | 1 Sep 2022 |
| P-001060 | University Hospital Southampton NHS Foundation Tr… Mrs C complained about her husband's care, citing inappropriate discharge, delayed diagnosis, insufficient pain medication, and slow steroid prescription, leading … |
NHS in England | Partly upheld | 7 Apr 2021 |