Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005490 | United Lincolnshire Teaching Hospitals NHS Trust Mrs C complained the Trust failed to act on her mother's raised D-dimer levels by not performing a CT scan … |
NHS in England | Closed | 28 May 2026 |
| P-005383 | United Lincolnshire Teaching Hospitals NHS Trust The Trust failed to review/treat a fractured toe, flush the wound, surgically debride, or provide antibiotics for an agricultural foot … |
NHS in England | Upheld | 13 May 2026 |
| P-004938 | United Lincolnshire Teaching Hospitals NHS Trust Mrs O complained about rejected referrals, lack of consent for a scan, and poor complaint handling by the Trust. |
NHS in England | Closed | 26 Feb 2026 |
| P-004900 | United Lincolnshire Teaching Hospitals NHS Trust Mr A complained about inadequate pain relief, lack of informed consent, improper operation location, operating with uveitis, failure to refer … |
NHS in England | Closed | 24 Feb 2026 |
| P-004793 | United Lincolnshire Teaching Hospitals NHS Trust Ms A and Ms B complained about delays in their brother's cancer treatment, failure to discuss his prognosis, and not … |
NHS in England | Partly upheld | 9 Feb 2026 |
| P-004653 | United Lincolnshire Teaching Hospitals NHS Trust The Trust failed to provide her father's lupus medication, unsafely discharged him, and delayed its complaint response due to lost … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004397 | United Lincolnshire Teaching Hospitals NHS Trust Ms R complained the Trust delayed seeing her for a large hiatus hernia referral in April 2022, leading to worsening … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004329 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complained the Trust prescribed her triple the correct dose of breast cancer treatment, abemaciclib, causing debilitating side effects. … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004864 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complained that the Trust prescribed her the wrong dose of abemaciclib which resulted in her having debilitating side … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004295 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complained the Trust wrongly discharged her father with low kidney function and delayed treating his infection upon readmission, … |
NHS in England | Closed | 18 Nov 2025 |
| P-003738 | United Lincolnshire Teaching Hospitals NHS Trust Mrs M complained the Trust delayed her mother's liver tests and brain cancer diagnosis. She also complained Marie Curie staff … |
NHS in England | Closed | 21 Aug 2025 |
| P-003274 | United Lincolnshire Teaching Hospitals NHS Trust Ms N complained about delayed oesophagus cancer treatment, lack of information about her brother's prognosis, poor communication, wrong infection information, … |
NHS in England | Closed | 22 Jan 2025 |
| P-003294 | United Lincolnshire Teaching Hospitals NHS Trust Miss B complained United Lincolnshire Teaching Hospitals NHS Trust prematurely discharged her father, left him on a trolley, failed to … |
NHS in England | Partly upheld | 10 Jan 2025 |
| P-003185 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complained the Trust delayed diagnosing her husband's brain tumour and lung cancer, denying treatment and early palliative care, … |
NHS in England | Closed | 16 Dec 2024 |
| P-002922 | United Lincolnshire Hospitals NHS Trust Mrs G complained the Trust poorly managed her husband's diabetes medication, delayed a diabetic nurse visit, wrongly placed him on … |
NHS in England | Upheld | 26 Sep 2024 |
| P-002935 | United Lincolnshire Hospitals NHS Trust Mrs L complained the Trust failed to advise her husband to stop anticoagulants before a procedure, resulting in a kidney … |
NHS in England | Upheld | 13 Sep 2024 |
| P-002834 | United Lincolnshire Hospitals NHS Trust Mrs Z complained the Trust failed to diagnose her mother's cancer, despite symptoms and tests, and delayed pain management, leading … |
NHS in England | Closed | 31 Jul 2024 |
| P-002832 | United Lincolnshire Hospitals NHS Trust Ms O complained the Trust poorly communicated, failed to provide an appropriate diet, delayed rehabilitation, and poorly coordinated her brother's … |
NHS in England | Upheld | 15 Jul 2024 |
| P-003889 | United Lincolnshire Hospitals NHS Trust Miss A complained her father died from aspiration pneumonia after being given a ham sandwich during a 'fit for discharge' … |
NHS in England | Closed | 28 Jul 2023 |
| P-002057 | United Lincolnshire Hospitals NHS Trust Ms A alleged the Trust dismissed and misdiagnosed her medical symptoms across three years due to previous mental health issues, … |
NHS in England | Closed | 15 Jun 2023 |
| P-001930 | United Lincolnshire Hospitals NHS Trust Mr L complained the Trust mismanaged his late wife's vulnerability and treatment, failed to communicate with him, restricted visits, and … |
NHS in England | Closed | 27 Apr 2023 |
| P-001949 | United Lincolnshire Hospitals NHS Trust Mrs N complained the Trust administered a hepatitis B injection incorrectly and gave wrong information on side effects, causing prolonged … |
NHS in England | Closed | 26 Apr 2023 |
| P-001746 | United Lincolnshire Hospitals NHS Trust The Trust discharged Mr O without providing necessary rehabilitation treatment after his accident, leading to ongoing cognitive impairment and significant … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001499 | United Lincolnshire Hospitals NHS Trust Mr E complained the Trust did not properly manage his late wife's nutritional requirements or administer her regular medicines, questioning … |
NHS in England | Closed | 23 Aug 2022 |
| P-001459 | United Lincolnshire Hospitals NHS Trust Mrs N complained staff did not fully investigate her husband's initial symptoms, and about a fall, catheter delays, nutrition, oral … |
NHS in England | Partly upheld | 26 Jul 2022 |
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