Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004938 | United Lincolnshire Teaching Hospitals NHS Trust Mrs O complains on whether it was appropriate for the Trust to reject referrals and whether appropriate consent was obtained … |
NHS in England | Closed | 26 Feb 2026 |
| P-004900 | United Lincolnshire Teaching Hospitals NHS Trust Mr A states the Trust failed to provide adequate pain relief, ensure fully informed consent was completed, and that the … |
NHS in England | Closed | 24 Feb 2026 |
| P-004793 | United Lincolnshire Teaching Hospitals NHS Trust Ms A and Ms B complain the Trust delayed their brother’s cancer treatment and did not share his prognosis with … |
NHS in England | Partly upheld | 9 Feb 2026 |
| P-004653 | United Lincolnshire Teaching Hospitals NHS Trust Mrs B complains about the care and treatment her father, Mr C, received by the Trust between April and May … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004397 | United Lincolnshire Teaching Hospitals NHS Trust Ms R complains United Lincolnshire Hospitals NHS Trust did not see her soon enough after her GP referred her to … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004864 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complains United Lincolnshire Teaching Hospitals NHS Trust (the Trust) prescribed her the wrong dose of breast cancer treatment … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004329 | United Lincolnshire Teaching Hospitals NHS Trust Mrs D complains United Lincolnshire Teaching Hospitals NHS Trust (the Trust) prescribed her the wrong dose of breast cancer treatment … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004295 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complains about aspects of care and treatment the Trust gave her father in October 2024. Specifically she complains … |
NHS in England | Closed | 18 Nov 2025 |
| P-003738 | United Lincolnshire Teaching Hospitals NHS Trust Mrs M complained about the time it took for her mother to receive pain relief at the end of her … |
NHS in England | Closed | 21 Aug 2025 |
| P-003274 | United Lincolnshire Teaching Hospitals NHS Trust Ms N complains the Trust delayed her brother’s treatment for oesophagus cancer, did not tell him his prognosis was less … |
NHS in England | Closed | 22 Jan 2025 |
| P-003294 | United Lincolnshire Teaching Hospitals NHS Trust Miss B complains about aspects of the care and treatment United Lincolnshire Hospitals NHS Trust gave to her father. |
NHS in England | Partly upheld | 10 Jan 2025 |
| P-003185 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complains the Trust delayed diagnosing her husband with a brain tumour and lung cancer. She also complaints the … |
NHS in England | Closed | 16 Dec 2024 |
| P-002922 | United Lincolnshire Hospitals NHS Trust Mrs G complains the Trust did not look properly manage her husband’s diabetes when he was a hospital inpatient. She … |
NHS in England | Upheld | 26 Sep 2024 |
| P-002935 | United Lincolnshire Hospitals NHS Trust Mrs L complains her husband suffered a bleed and unrecoverable collapse after a routine procedure at the Trust. |
NHS in England | Upheld | 13 Sep 2024 |
| P-002834 | United Lincolnshire Hospitals NHS Trust Mrs Z complains that the Trust failed to diagnose her mother's cancer or to manage her pain. |
NHS in England | Closed | 31 Jul 2024 |
| P-002832 | United Lincolnshire Hospitals NHS Trust Ms O complains the Trust communicated poorly with her family about her brother’s care, that it failed to provide a … |
NHS in England | Upheld | 15 Jul 2024 |
| P-003889 | United Lincolnshire Hospitals NHS Trust Miss A complains the Trust allowed her father to eat a sandwich during a discharge assessment despite him being on … |
NHS in England | Closed | 28 Jul 2023 |
| P-002057 | United Lincolnshire Hospitals NHS Trust Ms A complains the Trust dismissed and incorrectly diagnosed her medical symptoms in August 2020, June 2021 and June 2022 … |
NHS in England | Closed | 15 Jun 2023 |
| P-001930 | United Lincolnshire Hospitals NHS Trust Mr L complains the Trust did not manage his wife’s vulnerability or treat her conditions appropriately. He also complains he … |
NHS in England | Closed | 27 Apr 2023 |
| P-001949 | United Lincolnshire Hospitals NHS Trust Mrs N complains the Trust gave her a hepatitis B injection incorrectly and it did not tell her about the … |
NHS in England | Closed | 26 Apr 2023 |
| P-001746 | United Lincolnshire Hospitals NHS Trust Mrs I complains the Trust discharged her son without providing rehabilitation treatment after his accident. |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001499 | United Lincolnshire Hospitals NHS Trust Mr E complains that the Trust did not appropriately manage his late wife's nutritional needs and correctly administer her regular … |
NHS in England | Closed | 23 Aug 2022 |
| P-001459 | United Lincolnshire Hospitals NHS Trust Mrs N complains aspects of care hospital staff gave to her husband in the last two months of his life. … |
NHS in England | Partly upheld | 26 Jul 2022 |
| P-001293 | United Lincolnshire Hospitals NHS Trust Ms A complained about her terminally ill client, Mr H, not being offered a place in a hospice after being … |
NHS in England | Closed | 15 Feb 2022 |