United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary A daughter complained the Trust failed to identify her mother was reaching end-of-life, denying timely palliative care planning and choices for her final days.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: United Lincolnshire Hospitals NHS Trust · Remove organisation filter
Decisions
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs C complained the Trust failed to act on her mother's raised D-dimer levels by not performing a CT scan or hospital admission, and inappropriately administered enoxaparin.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary The Trust failed to review/treat a fractured toe, flush the wound, surgically debride, or provide antibiotics for an agricultural foot injury, causing infection and prolonged recovery.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs O complained about rejected referrals, lack of consent for a scan, and poor complaint handling by the Trust.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mr A complained about inadequate pain relief, lack of informed consent, improper operation location, operating with uveitis, failure to refer detached retina, inadequate investigation and inaccessible communication format.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Ms A and Ms B complained about delays in their brother's cancer treatment, failure to discuss his prognosis, and not providing the correct mattress.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary The Trust failed to provide her father's lupus medication, unsafely discharged him, and delayed its complaint response due to lost medical records, causing distress and worsening his condition.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Ms R complained the Trust delayed seeing her for a large hiatus hernia referral in April 2022, leading to worsening health and irreparable oesophageal damage.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs D complained that the Trust prescribed her the wrong dose of abemaciclib which resulted in her having debilitating side effects.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs D complained the Trust prescribed her triple the correct dose of breast cancer treatment, abemaciclib, causing debilitating side effects. This impacted her quality of life and trust in the NHS.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs P complained the Trust wrongly discharged her father with low kidney function and delayed treating his infection upon readmission, contributing to his premature death.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs M complained the Trust delayed her mother's liver tests and brain cancer diagnosis. She also complained Marie Curie staff failed to administer end-of-life medication correctly.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Ms N complained about delayed oesophagus cancer treatment, lack of information about her brother's prognosis, poor communication, wrong infection information, and unaddressed care wishes.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Miss B complained United Lincolnshire Teaching Hospitals NHS Trust prematurely discharged her father, left him on a trolley, failed to provide specialist stroke care, delayed an MRI, and provided inadequate nursing and discharge communication.
United Lincolnshire Teaching Hospitals NHS Trust
AI-generated summary Mrs P complained the Trust delayed diagnosing her husband's brain tumour and lung cancer, denying treatment and early palliative care, causing him pain and distress in his final weeks.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Mrs G complained the Trust poorly managed her husband's diabetes medication, delayed a diabetic nurse visit, wrongly placed him on end-of-life care, and failed to consider their wishes regarding a DNACPR.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Mrs L complained the Trust failed to advise her husband to stop anticoagulants before a procedure, resulting in a kidney injury, inadequate pain relief, and poor monitoring for internal bleeding, leading to his premature death.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Mrs Z complained the Trust failed to diagnose her mother's cancer, despite symptoms and tests, and delayed pain management, leading to stage 4 cancer and suffering.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Ms O complained the Trust poorly communicated, failed to provide an appropriate diet, delayed rehabilitation, and poorly coordinated her brother's discharge, which she said contributed to his death. She also cited poor ED care.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Miss A complained her father died from aspiration pneumonia after being given a ham sandwich during a 'fit for discharge' assessment, despite needing a thick liquid diet.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Ms A alleged the Trust dismissed and misdiagnosed her medical symptoms across three years due to previous mental health issues, potentially missing conditions and causing distress.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Mr L complained the Trust mismanaged his late wife's vulnerability and treatment, failed to communicate with him, restricted visits, and incorrectly recorded her death.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Mrs N complained the Trust administered a hepatitis B injection incorrectly and gave wrong information on side effects, causing prolonged pain and stiffness.
United Lincolnshire Hospitals NHS Trust
AI-generated summary The Trust discharged Mr O without providing necessary rehabilitation treatment after his accident, leading to ongoing cognitive impairment and significant impact on his family.
United Lincolnshire Hospitals NHS Trust
AI-generated summary Mr E complained the Trust did not properly manage his late wife's nutritional requirements or administer her regular medicines, questioning if better care could have prolonged her life.