4,426 published decisions3,735 Health (NHS)691 Parliamentary17% upheld or partly upheldRange: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decision 30 March 2026NHS in EnglandOutcome: Partly Upheld
AI-generated summary Ms W complained her father, Mr O, received poor care, including neglected dementia needs, painful repositioning, inadequate hydration/nutrition, ineffective pain management, and poor pressure sore care.
Decision 19 March 2026NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Mrs K complained about incorrect risk information regarding breech birth, withdrawal of homebirth support, failures during hospital transfer and labour, and lack of postpartum support.
Decision 17 March 2025NHS in EnglandOutcome: Not Upheld
AI-generated summary Mrs X complained the Trust discharged her husband, Mr X, when he was unwell, leading to readmission. She also alleged failure to treat an abscess, resulting in sepsis and his death.
Decision 3 December 2024NHS in EnglandOutcome: Partly Upheld
AI-generated summary Miss G complained the Trust delayed acting on Mr H's lung disease diagnosis, preventing treatment, and failed to notify his brothers of risks, contributing to his death.
Decision 29 November 2024NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Mrs N complained the Trust's account of service improvements was insufficient following missed antibiotic doses, lack of consultant input, and poor critical care decisions for her mother.
Decision 18 July 2024NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Mr D complained the Trust incorrectly placed his mother on end-of-life care and stopped active treatment, believing her death might have been premature and less peaceful.
Decision 20 March 2024NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Ms V complained the Trust failed to effectively test for COVID-19, discharged her mother prematurely, and did not properly monitor her deteriorating condition or heart issues.
Decision 10 February 2022NHS in EnglandOutcome: Upheld
AI-generated summary Daughter complained her father developed a pressure sore due to inadequate care and lack of family communication. She also alleged poor bladder/bowel care and medication errors.