Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004299 | Surrey and Sussex Healthcare NHS Trust Mr C complained that Ms M's CT scans showing cancer were misread or not acted upon, leading to a significant … |
NHS in England | Partly upheld | 20 Nov 2025 |
| P-003266 | Surrey and Sussex Healthcare NHS Trust Mr A complained the Trust provided inadequate cardiology care, failing to diagnose his mother's heart disease. He also alleged poor … |
NHS in England | Partly upheld | 28 Jan 2025 |
| P-003032 | Surrey and Sussex Healthcare NHS Trust Mrs A complained she was given the incorrect blood type, had a surgical drain left in her stomach after a … |
NHS in England | Closed | 9 Oct 2024 |
| P-002948 | Surrey and Sussex Healthcare NHS Trust Miss U complained the Trust performed an inappropriate assessment of her cousin, Mrs I, and wrongly discharged her with pneumonia, … |
NHS in England | Partly upheld | 10 Sep 2024 |
| P-002748 | Surrey and Sussex Healthcare NHS Trust Mrs L complained the Trust incorrectly stopped her mental health medication during admission, delaying its restart and negatively impacting her … |
NHS in England | Closed | 2 Jul 2024 |
| P-002648 | Surrey and Sussex Healthcare NHS Trust Dr O complained the Trust failed to provide promised specialist appointments, gave an inappropriate blood test, and delayed follow-up, causing … |
NHS in England | Upheld | 29 May 2024 |
| P-002460 | Surrey and Sussex Healthcare NHS Trust Miss I complained her father did not receive appropriate care, lacked proper testing, suffered poor family communication, and faced inconsistent … |
NHS in England | Partly upheld | 8 Feb 2024 |
| P-001686 | Surrey and Sussex Healthcare NHS Trust Mr O complained the Trust did not properly assess Mrs O and failed to carry out a back scan or … |
NHS in England | Closed | 31 Oct 2022 |