Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr T complained the Trust failed to provide psychological screening and tailored support after his coeliac disease diagnosis, and its complaint investigation was inadequate.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Surrey and Sussex Healthcare NHS Trust · Remove organisation filter
Decisions
Surrey and Sussex Healthcare NHS Trust
AI-generated summary The Trust allegedly failed to adequately care for Mr A's severe pressure ulcers and delayed physiotherapy. A doctor insensitively delivered his prognosis, and the complaint response was inaccurate.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr J complained the Trust failed to inform him of reduced surgery success chances, provided inadequate aftercare and pain relief, and delayed recognising his haematoma and internal haemorrhage.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr C complained that Ms M's CT scans showing cancer were misread or not acted upon, leading to a significant delay in diagnosis and treatment.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr A complained the Trust provided inadequate cardiology care, failing to diagnose his mother's heart disease. He also alleged poor complaint handling, including delays and a corrupted meeting recording.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mrs A complained she was given the incorrect blood type, had a surgical drain left in her stomach after a C-section, and received an inappropriate voicemail, causing constant pain and job loss.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Miss U complained the Trust performed an inappropriate assessment of her cousin, Mrs I, and wrongly discharged her with pneumonia, leading to her deterioration and eventual death.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mrs L complained the Trust incorrectly stopped her mental health medication during admission, delaying its restart and negatively impacting her mobility and mental health, prolonging her hospital stay.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Dr O complained the Trust failed to provide promised specialist appointments, gave an inappropriate blood test, and delayed follow-up, causing stress, physical symptoms, and leading her to seek treatment elsewhere.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Miss I complained her father did not receive appropriate care, lacked proper testing, suffered poor family communication, and faced inconsistent COVID-19 testing.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr O complained the Trust did not properly assess Mrs O and failed to carry out a back scan or X-ray, which he believes prevented an early diagnosis of her tumours and shortened her life.