4,426 published decisions3,735 Health (NHS)691 Parliamentary17% upheld or partly upheldRange: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decision 30 July 2026NHS in EnglandOutcome: Upheld
AI-generated summary Mr A complained the Trust failed to prescribe his brother's desmopressin, missed symptoms of decline, incorrectly risk-rated its investigation, and did not inform him of its outcome.
Decision 27 May 2026NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Mr V complained Sherwood Forest Hospitals NHS Trust failed to prevent his father's unwitnessed fall, treat him afterwards, or address his blood loss, contributing to his death. He also complained about inadequate complaint handling.
Decision 30 January 2026NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Mr G, represented by his wife, complained about multiple discharges when not medically ready, proximity to unsafe patients, and delays in diagnosing his prostate cancer.
Decision 30 December 2025NHS in EnglandOutcome: Partly Upheld
AI-generated summary Mrs T complained the Trust delayed/failed to administer pain relief and antibiotics to her mother, prescribed inappropriate pain relief, and missed spinal fractures on an X-ray, causing unnecessary suffering and contributing to her death.
Decision 29 September 2025NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Miss U complained her mother lost her dentures while under Trust care, affecting her ability to eat. She also complained about the Trust's delayed response to her complaint.
AI-generated summary Mrs A complained the Trust stopped her husband's antibiotics prematurely, poorly monitored fluids, did not support hygiene, gave oral fluids when he was nil by mouth, communicated poorly, and mishandled her complaint.
Decision 10 March 2025NHS in EnglandOutcome: Partly Upheld
AI-generated summary Ms S complained the Trust failed to recognise and manage her late sister's significant weight loss, did not identify underlying cancer, and cancelled a biopsy, contributing to her death.
Decision 25 September 2024NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Mrs E and Ms P complained the Trust wrongly stopped Mr W’s medication and gave a partial thrombolysis dose, causing him to suffer a stroke and severe disability.
Decision 24 November 2023NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary Trust staff allegedly took Ms P's baby without permission, misdiagnosed her conditions, and fed her baby yoghurt without checking for allergies.
Decision 24 October 2022NHS in EnglandOutcome: Closed After Initial Enquiries
AI-generated summary The complainant alleged a consultant was rude, misdiagnosed his foot issue, and incorrectly labelled him as 'threatening', delaying his treatment and pain relief.
Decision 24 October 2022NHS in EnglandOutcome: Upheld
AI-generated summary The complainant alleged an incorrect MRI scan of his knee instead of his calf caused a delayed diagnosis of a severe tear, impacting his physical health and leading to private costs.