The Royal Wolverhampton NHS Trust
AI-generated summary The Trust failed to send a timely stroke referral and a doctor discharged her mother improperly, potentially worsening a stroke and causing life-limiting changes.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Royal Wolverhampton NHS Trust · Remove organisation filter
Decisions
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs O alleged significant failings in her mother's care before death, including unadministered oxygen, no medical review, poor hydration/nutrition, failure to transfer to ICU, and inappropriate anticipatory medication.
The Royal Wolverhampton NHS Trust
AI-generated summary The Trust allegedly failed to provide adequate pressure wound care, prevent falls, appropriately discharge the patient, and inform the family about a removed call bell.
The Royal Wolverhampton NHS Trust
AI-generated summary Miss S complained the Trust failed to provide dialysis, treat high potassium, carry out observations, and delayed a CT scan for her mother, leading to her stroke and death.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr R complained the Trust failed to explain TAVI surgery risks, including mortality, and did not discuss a DNAR with his mother, leading to her death from procedural complications.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs Q complained about an unnecessary biopsy on her dying mother, lack of communication about end-of-life care, and failure to provide a face-to-face interpreter.
The Royal Wolverhampton NHS Trust
AI-generated summary Ms H complained the Trust misdiagnosed her mother with constipation and failed to perform appropriate checks, potentially contributing to her death by denying life-saving treatment.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs U complained the Trust administered excessive medication to her mother and treated her for dementia without a formal diagnosis.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr A complained the Trust gave his mother penicillin despite her allergy and chronic kidney disease, causing irreversible damage and her death a month later.
The Royal Wolverhampton NHS Trust
AI-generated summary Miss N complained the Trust failed to inform her mother of a cancer diagnosis with family support, and did not provide adequate pain relief, causing distress and physical pain.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr T complained about the care and treatment provided by The Royal Wolverhampton NHS Trust to his mother before her death, believing her death should not have occurred.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs L complained the Trust failed to follow up on her father's 2020 TAVI clinic appointment and was unprepared for his arrival and deteriorating condition in May 2023, possibly contributing to his death.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs O complained the Trust discharged her from gynaecology after she missed a cancellation appointment, forcing her to restart the referral process and endure ongoing pain and discomfort.
The Royal Wolverhampton NHS Trust
AI-generated summary Complaint about lack of iron/flu jab during pregnancy, inappropriate induction over C-section, and a sodium/potassium overdose to her son B by the Trust.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr F complained the Trust misdiagnosed him with cancer and provided inappropriate aftercare following surgery, causing distress, pain, and financial impact.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs O complained the Trust prematurely discharged her mother, in pain and with sores, without informing the family, leading to her mother dying alone.
The Royal Wolverhampton NHS Trust
AI-generated summary Miss K complained the Trust failed to correctly treat a childbirth tear and post-partum blood loss in July 2022. She alleged this caused ongoing pain, anaemia, and polycystic ovary syndrome.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr R complained about inaccurate cancer recording, delayed diagnosis and poor care for his late wife, poor complaint handling, and failure to offer genetic testing for his family.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs O complained a locum consultant mismanaged her mother's treatment and The Royal Wolverhampton NHS Trust failed to implement Root Cause Analysis report recommendations.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr N complained the Trust failed to monitor and treat his glaucoma, leading to significant sight loss and an inadequate investigation into his care.
The Royal Wolverhampton NHS Trust
AI-generated summary Mr A complained his wife's death following TAVI surgery was caused by complications from a faulty artery closure device, which he felt was avoidable.
The Royal Wolverhampton NHS Trust
AI-generated summary A mother complained a doctor failed to listen to her and physically examine her dehydrated son, delaying a diagnosis of intussusception and worsening his condition.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs I complained Trust staff failed to follow cross-infection guidelines, resulting in her father contracting and dying from COVID-19 in hospital.
The Royal Wolverhampton NHS Trust
AI-generated summary Miss E complained that a midwife failed to recognise her labour, provide gas and air, perform vaginal examinations, or offer CTG monitoring despite reduced fetal movement.
The Royal Wolverhampton NHS Trust
AI-generated summary Patient's daughter alleged her father contracted COVID-19 in hospital, was inappropriately discharged, and was pressured into a Do Not Attempt Resuscitation decision.