Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005492 | The Royal Wolverhampton NHS Trust Mr R complained the Trust failed to explain TAVI surgery risks, including mortality, and did not discuss a DNAR with … |
NHS in England | Closed | 28 May 2026 |
| P-005032 | The Royal Wolverhampton NHS Trust Mrs Q complained about an unnecessary biopsy on her dying mother, lack of communication about end-of-life care, and failure to … |
NHS in England | Closed | 16 Mar 2026 |
| P-004645 | The Royal Wolverhampton NHS Trust Ms H complained the Trust misdiagnosed her mother with constipation and failed to perform appropriate checks, potentially contributing to her … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004540 | The Royal Wolverhampton NHS Trust Mrs U complained the Trust administered excessive medication to her mother and treated her for dementia without a formal diagnosis. |
NHS in England | Closed | 22 Dec 2025 |
| P-004443 | The Royal Wolverhampton NHS Trust Mr A complained the Trust gave his mother penicillin despite her allergy and chronic kidney disease, causing irreversible damage and … |
NHS in England | Closed | 9 Dec 2025 |
| P-004259 | The Royal Wolverhampton NHS Trust Miss N complained the Trust failed to inform her mother of a cancer diagnosis with family support, and did not … |
NHS in England | Upheld | 13 Nov 2025 |
| P-003771 | The Royal Wolverhampton NHS Trust Mr T complained about the care and treatment provided by The Royal Wolverhampton NHS Trust to his mother before her … |
NHS in England | Closed | 21 Aug 2025 |
| P-003668 | The Royal Wolverhampton NHS Trust Mrs L complained the Trust failed to follow up on her father's 2020 TAVI clinic appointment and was unprepared for … |
NHS in England | Partly upheld | 8 Jul 2025 |
| P-003323 | The Royal Wolverhampton NHS Trust Mrs O complained the Trust discharged her from gynaecology after she missed a cancellation appointment, forcing her to restart the … |
NHS in England | Closed | 13 Feb 2025 |
| P-003149 | The Royal Wolverhampton NHS Trust Complaint about lack of iron/flu jab during pregnancy, inappropriate induction over C-section, and a sodium/potassium overdose to her son B … |
NHS in England | Closed | 29 Nov 2024 |
| P-003136 | The Royal Wolverhampton NHS Trust Mr F complained the Trust misdiagnosed him with cancer and provided inappropriate aftercare following surgery, causing distress, pain, and financial … |
NHS in England | Closed | 20 Nov 2024 |
| P-002487 | The Royal Wolverhampton NHS Trust Mrs O complained the Trust prematurely discharged her mother, in pain and with sores, without informing the family, leading to … |
NHS in England | Closed | 31 Jan 2024 |
| P-002309 | The Royal Wolverhampton NHS Trust Miss K complained the Trust failed to correctly treat a childbirth tear and post-partum blood loss in July 2022. She … |
NHS in England | Closed | 30 Nov 2023 |
| P-003894 | The Royal Wolverhampton NHS Trust Mr R complained about inaccurate cancer recording, delayed diagnosis and poor care for his late wife, poor complaint handling, and … |
NHS in England | Closed | 30 Jun 2023 |
| P-001698 | The Royal Wolverhampton NHS Trust Mrs O complained a locum consultant mismanaged her mother's treatment and The Royal Wolverhampton NHS Trust failed to implement Root … |
NHS in England | Partly upheld | 24 Jan 2023 |
| P-001502 | The Royal Wolverhampton NHS Trust Mr A complained his wife's death following TAVI surgery was caused by complications from a faulty artery closure device, which … |
NHS in England | Closed | 31 Aug 2022 |
| P-001490 | The Royal Wolverhampton NHS Trust Mr N complained the Trust failed to monitor and treat his glaucoma, leading to significant sight loss and an inadequate … |
NHS in England | Closed | 31 Aug 2022 |
| P-001509 | The Royal Wolverhampton NHS Trust A mother complained a doctor failed to listen to her and physically examine her dehydrated son, delaying a diagnosis of … |
NHS in England | Closed | 16 Aug 2022 |
| P-001516 | The Royal Wolverhampton NHS Trust Mrs I complained Trust staff failed to follow cross-infection guidelines, resulting in her father contracting and dying from COVID-19 in … |
NHS in England | Closed | 3 Aug 2022 |
| P-001338 | The Royal Wolverhampton NHS Trust Miss E complained that a midwife failed to recognise her labour, provide gas and air, perform vaginal examinations, or offer … |
NHS in England | Upheld | 30 Mar 2022 |
| P-001319 | The Royal Wolverhampton NHS Trust Patient's daughter alleged her father contracted COVID-19 in hospital, was inappropriately discharged, and was pressured into a Do Not Attempt … |
NHS in England | Not upheld | 14 Feb 2022 |