Source · Ombudsman casework

PHSO Casework Decisions

3,787 published decisions 3,219 Health (NHS) 568 Parliamentary 18% upheld or partly upheld Range: Apr 2021–Apr 2026

Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.

Decisions (3,787) Stats Themes (15) By organisation (40)

Decisions

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Reference	Organisation	Jurisdiction	Outcome	Date
P-003635	Royal United Hospitals Bath NHS Foundation Trust Miss X complained about the long term palliative care provided to her father, Mr X, for late-stage prostate cancer and …	NHS in England	Not upheld	26 Jun 2025
P-003405	Royal United Hospitals Bath NHS Foundation Trust Miss A complains that in April 2023, South Western Ambulance NHS Foundation Trust failed to record her father was experiencing …	NHS in England	Closed	14 Mar 2025
P-002402	Royal United Hospitals Bath NHS Foundation Trust Miss A complaints that the Trust discharged her father too soon three times between February and May 2023.	NHS in England	Closed	16 Jan 2024
P-003874	Royal United Hospitals Bath NHS Foundation Trust Miss F and Mr J complain about the antenatal care Miss F received from the Trust when she was pregnant …	NHS in England	Upheld	27 Jul 2023
P-001751	Royal United Hospitals Bath NHS Foundation Trust Mr D complains the Trust did not give him appropriate information about the risks of a colonoscopy and a polypectomy …	NHS in England	Partly upheld	10 Jan 2023
P-001165	Royal United Hospitals Bath NHS Foundation Trust Mrs G complained about the Trust’s care and treatment of her husband when he was in hospital in the period …	NHS in England	Upheld	22 Oct 2021
P-001089	Royal United Hospitals Bath NHS Foundation Trust Miss N complains that the Trust unsafely discharged her mother from hospital.	NHS in England	Upheld	10 Jun 2021