Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005560 | Royal United Hospitals Bath NHS Foundation Trust Miss E complained about her father's care, including incorrect IV medication, a fall due to unsecured bedrails, lack of oxygen, … |
NHS in England | Closed | 11 Jun 2026 |
| P-003635 | Royal United Hospitals Bath NHS Foundation Trust Miss X complained Royal United Hospitals Bath NHS Foundation Trust provided poor care to her father, Mr X, including delayed … |
NHS in England | Not upheld | 26 Jun 2025 |
| P-003405 | Royal United Hospitals Bath NHS Foundation Trust Miss A complained ambulance staff failed to record her father's head pain after a fall, and hospital staff failed to … |
NHS in England | Closed | 14 Mar 2025 |
| P-002402 | Royal United Hospitals Bath NHS Foundation Trust Miss A complained her father was prematurely discharged three times, leading to his placement in a nursing home and subsequent … |
NHS in England | Closed | 16 Jan 2024 |
| P-003874 | Royal United Hospitals Bath NHS Foundation Trust Miss F and Mr J complained about serious failings in Miss F's high-risk antenatal care and inadequate postnatal/bereavement support, which … |
NHS in England | Upheld | 27 Jul 2023 |
| P-001751 | Royal United Hospitals Bath NHS Foundation Trust Mr D complained he was not fully informed of all risks, including major surgery, associated with a polypectomy during a … |
NHS in England | Partly upheld | 10 Jan 2023 |
| P-001165 | Royal United Hospitals Bath NHS Foundation Trust Mrs G complained the Trust failed to provide an interpreter for her husband, administered transfusions without consent, denied food, made … |
NHS in England | Upheld | 22 Oct 2021 |
| P-001089 | Royal United Hospitals Bath NHS Foundation Trust Miss N complained her mother was unsafely discharged while unwell and disorientated, without family consultation, appropriate support, or correct medication … |
NHS in England | Upheld | 10 Jun 2021 |