Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005542 | Royal Free London NHS Foundation Trust Ms R complained the Trust failed to maintain her caesarean plan, inadequately addressed midwife behaviour, and delayed acknowledging her complaint, … |
NHS in England | Closed | 8 Jun 2026 |
| P-005020 | Royal Free London NHS Foundation Trust Mr L complained the Trust did not provide safe earplugs during an MRI scan, exacerbating his tinnitus, and about the … |
NHS in England | Closed | 11 Mar 2026 |
| P-004972 | Royal Free London NHS Foundation Trust Mr A complained the Trust did not action a referral for an ultrasound-guided aspiration and steroid injection in his knee, … |
NHS in England | Closed | 3 Mar 2026 |
| P-004644 | Royal Free London NHS Foundation Trust Miss A complained Moorfields failed to properly transfer her care and records to Royal Free, causing significant delays and affecting … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004320 | Royal Free London NHS Foundation Trust Complaint concerned a Trust's refusal to offer corrective surgery for 'botched' private ear pinning, despite the impact on mental health, … |
NHS in England | Closed | 24 Nov 2025 |
| P-004153 | Royal Free London NHS Foundation Trust Mrs B complained about inappropriate general anaesthetic, delayed investigation and treatment of abdominal pain, and untimely action on blood results, … |
NHS in England | Partly upheld | 20 Oct 2025 |
| P-004015 | Royal Free London NHS Foundation Trust Ms Y complained about her husband's poor skin and bowel care, lack of mobility encouragement, an unnecessary PET scan, discharge … |
NHS in England | Partly upheld | 28 Sep 2025 |
| P-003757 | Royal Free London NHS Foundation Trust Ms O complained about delayed diagnosis/treatment, inappropriate nutrition, and poor complaint handling by the Trust, which she believed contributed to … |
NHS in England | Closed | 1 Aug 2025 |
| P-003590 | Royal Free London NHS Foundation Trust Mrs W complained about negligent care for her husband, including nurses failing to arrange a doctor's visit or ambulance, and … |
NHS in England | Closed | 1 Jun 2025 |
| P-003338 | Royal Free London NHS Foundation Trust Mrs H complained about significant delays between ENT and audiologist appointments for her son, A, delaying diagnosis and specialist referral, … |
NHS in England | Closed | 27 Feb 2025 |
| P-003358 | Royal Free London NHS Foundation Trust Ms A complained the Trust failed to provide her mother with any pain relief prior, during, or immediately after her … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003258 | Royal Free London NHS Foundation Trust Mr K complains the Practice failed to admit his mother to hospital promptly, and the Trust delayed treatment, communication, and … |
NHS in England | Closed | 10 Dec 2024 |
| P-002627 | Royal Free London NHS Foundation Trust Ms B complained the Trust caused her aunt a leg injury, failed to manage pain and nutrition, and did not … |
NHS in England | Upheld | 30 May 2024 |
| P-002481 | Royal Free London NHS Foundation Trust Miss R complained the Trust failed to resuscitate her newborn son, Baby R, in June 2021, alleging his death was … |
NHS in England | Closed | 22 Feb 2024 |
| P-003910 | Royal Free London NHS Foundation Trust Mr I complained about multiple failings in his daughter's care, including surgical procedure without consent, poor communication, inadequate nursing care … |
NHS in England | Closed | 26 Jul 2023 |
| P-002045 | Royal Free London NHS Foundation Trust Mr O complained that a Trust removed four teeth but left two infected roots, causing ongoing oral and general health … |
NHS in England | Closed | 30 Jun 2023 |
| P-001815 | Royal Free London NHS Foundation Trust Mrs B complained her husband’s kidney cancer was not detected in March 2018, leading to an eight-month diagnosis delay. She … |
NHS in England | Closed | 28 Feb 2023 |
| P-001396 | Royal Free London NHS Foundation Trust Mrs U complained the Trust refused to provide mittens for her mother, causing her to remove her oxygen mask and … |
NHS in England | Closed | 19 May 2022 |
| P-001392 | Royal Free London NHS Foundation Trust Mrs E complained her husband was given an excessive chemotherapy dose while infected, which worsened his condition and caused an … |
NHS in England | Upheld | 12 May 2022 |
| P-001353 | Royal Free London NHS Foundation Trust Miss G complained her mother was discharged without sufficient diagnosis information, necessary equipment, and family visits were denied due to … |
NHS in England | Closed | 29 Apr 2022 |
| P-001348 | Royal Free London NHS Foundation Trust Miss A complained about inadequate care for her father's kidney issues, sepsis, and cardiac problems in 2016-2017, believing it led … |
NHS in England | Not upheld | 2 Mar 2022 |
| P-001220 | Royal Free London NHS Foundation Trust Mrs G and Mr G complained about inadequate care for Mrs S, citing poor condition assessment, delayed response to low … |
NHS in England | Partly upheld | 27 Oct 2021 |
| P-001061 | Royal Free London NHS Foundation Trust Mr E complained ED staff repeatedly failed to diagnose and treat his arm/chest pain, ignoring prior visits and medical history, … |
NHS in England | Partly upheld | 9 Apr 2021 |