Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr W complained the Trust significantly delayed placing him on a spinal surgery waiting list for three years, causing prolonged pain and distress, affecting his life.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Royal Devon University Healthcare Foundation Trust · Remove organisation filter
Decisions
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs D complained the Trust placed a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) decision and later an Allow Natural Death (AND) decision for her husband without his or the family's consent.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr G complained about inaccurate reporting of his father's CT scan, delaying gastric cancer diagnosis, and poor clinical decision-making regarding further imaging.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Miss Y complained the Trust declined an urgent ENT referral for her son and didn't explain a second rejection. This allegedly caused prolonged pain, hearing loss, and developmental impact.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Ms D complained the Trust refused to re-examine a new breast lump found after a mammogram, causing her mental distress and a loss of trust in healthcare services.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs A complained the Trust did not properly assess her father and allowed him to eat solid food, leading to his deterioration and death.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs S complained the Trust incorrectly discharged her from spinal care, provided insufficient discharge information, gave vague explanations, and failed to process a GP referral, causing distress and affecting her health.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr B complained the Trust inappropriately changed his planned anaesthetic for catheter insertion, causing trauma, bleeding, and triggering PTSD due to a missed bladder and hit vein.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs A complained the Trust incorrectly charged her mother for Acute Healthcare At Home care without consent, causing her significant stress during pregnancy.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary The consultant refused a PICC line, leading to 66 cannulations, wrongly referred Ms H for psychiatric issues, and dismissed her gastroparesis diagnosis.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs K complained about her husband's inadequate pain management, delayed communication of his cancer's spread, and slow involvement of the Speech and Language Therapy team.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to consider all his symptoms, monitor his blood appropriately, and follow an appropriate medication plan for his complex hypothyroidism, leading to distress.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs A complained about her daughter's post-operative care, alleging the Trust dismissed infection symptoms, delayed antibiotics, triggering an MS flare, and causing severe, permanent physical decline and distress.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs E complained Royal Devon University Healthcare NHS Foundation Trust staff failed to communicate with her and her son, inappropriately discharged him without monitoring, and stopped his omeprazole prescription.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr E complained the cardiology team inappropriately discharged him, that he was exposed to flu in poor conditions, and the Trust failed to respond to his complaint, leading to a second stroke and financial strain.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr O complained the Trust failed to treat his back pain in A&E and unfairly labelled him as aggressive, discharging him, which worsened his condition and delayed recovery.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs I complained her mother received no pain relief as an inpatient, underwent treatments outside her care plan, and the family was misinformed about her condition, leading to an unprepared death.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs O complained the Trust failed to conduct appropriate investigations and attempted an inappropriate discharge, causing profound worry and loss of faith.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr R complained about his father's care, including being left shoeless, unclean sheets, cold food, an open window, staff comments about his mother, and poor communication of his death.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mr H complained the Trust's paediatrician mismanaged his grandson's medication and lacked leadership, causing his mental health to deteriorate.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Ms V complained staff in A&E did not properly assess her or provide follow-up advice after an accident, leading to lasting cognitive, emotional, and behavioural issues. She sought apology and service improvements.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Mrs N complained the Trust delayed her double hip replacement due to a physiotherapist incorrectly referring her for spinal investigations, causing prolonged pain.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Ms D complained about the 2014 prescription of Isotretinoin for acne rosacea, alleging it caused severe side effects affecting her arms and legs, preventing her from working.