Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005538 | Royal Devon University Healthcare NHS Foundation … Ms D complained the Trust refused to re-examine a new breast lump found after a mammogram, causing her mental distress … |
NHS in England | Closed | 7 Jun 2026 |
| P-005013 | Royal Devon University Healthcare NHS Foundation … Mrs A complained the Trust did not properly assess her father and allowed him to eat solid food, leading to … |
NHS in England | Closed | 10 Mar 2026 |
| P-004683 | Royal Devon University Healthcare NHS Foundation … Mrs S complained the Trust incorrectly discharged her from spinal care, provided insufficient discharge information, gave vague explanations, and failed … |
NHS in England | Closed | 26 Jan 2026 |
| P-004450 | Royal Devon University Healthcare NHS Foundation … Mr B complained the Trust inappropriately changed his planned anaesthetic for catheter insertion, causing trauma, bleeding, and triggering PTSD due … |
NHS in England | Partly upheld | 10 Dec 2025 |
| P-004412 | Royal Devon University Healthcare NHS Foundation … Mrs A complained the Trust incorrectly charged her mother for Acute Healthcare At Home care without consent, causing her significant … |
NHS in England | Closed | 3 Dec 2025 |
| P-004353 | Royal Devon University Healthcare NHS Foundation … The consultant refused a PICC line, leading to 66 cannulations, wrongly referred Ms H for psychiatric issues, and dismissed her … |
NHS in England | Closed | 27 Nov 2025 |
| P-004304 | Royal Devon University Healthcare NHS Foundation … Mrs K complained about her husband's inadequate pain management, delayed communication of his cancer's spread, and slow involvement of the … |
NHS in England | Partly upheld | 20 Nov 2025 |
| P-003648 | Royal Devon University Healthcare NHS Foundation … Mr A complained the Trust failed to consider all his symptoms, monitor his blood appropriately, and follow an appropriate medication … |
NHS in England | Closed | 30 Jul 2025 |
| P-003320 | Royal Devon University Healthcare NHS Foundation … Mrs A complained about her daughter's post-operative care, alleging the Trust dismissed infection symptoms, delayed antibiotics, triggering an MS flare, … |
NHS in England | Closed | 19 Feb 2025 |
| P-003297 | Royal Devon University Healthcare NHS Foundation … Mrs E complained Royal Devon University Healthcare NHS Foundation Trust staff failed to communicate with her and her son, inappropriately … |
NHS in England | Partly upheld | 9 Jan 2025 |
| P-003010 | Royal Devon University Healthcare NHS Foundation … Mr E complained the cardiology team inappropriately discharged him, that he was exposed to flu in poor conditions, and the … |
NHS in England | Closed | 14 Oct 2024 |
| P-002991 | Royal Devon University Healthcare NHS Foundation … Mr O complained the Trust failed to treat his back pain in A&E and unfairly labelled him as aggressive, discharging … |
NHS in England | Closed | 18 Sep 2024 |
| P-002971 | Royal Devon University Healthcare NHS Foundation … Mrs I complained her mother received no pain relief as an inpatient, underwent treatments outside her care plan, and the … |
NHS in England | Closed | 13 Sep 2024 |
| P-002856 | Royal Devon University Healthcare NHS Foundation … Mrs O complained the Trust failed to conduct appropriate investigations and attempted an inappropriate discharge, causing profound worry and loss … |
NHS in England | Closed | 27 Aug 2024 |
| P-002760 | Royal Devon University Healthcare NHS Foundation … Mr R complained about his father's care, including being left shoeless, unclean sheets, cold food, an open window, staff comments … |
NHS in England | Closed | 24 Jul 2024 |
| P-002632 | Royal Devon University Healthcare NHS Foundation … Mr H complained the Trust's paediatrician mismanaged his grandson's medication and lacked leadership, causing his mental health to deteriorate. |
NHS in England | Closed | 8 May 2024 |
| P-002541 | Royal Devon University Healthcare NHS Foundation … Ms V complained staff in A&E did not properly assess her or provide follow-up advice after an accident, leading to … |
NHS in England | Upheld | 29 Apr 2024 |
| P-002370 | Royal Devon University Healthcare NHS Foundation … Mrs N complained the Trust delayed her double hip replacement due to a physiotherapist incorrectly referring her for spinal investigations, … |
NHS in England | Not upheld | 8 Dec 2023 |
| P-001972 | Royal Devon University Healthcare NHS Foundation … Ms D complained about the 2014 prescription of Isotretinoin for acne rosacea, alleging it caused severe side effects affecting her … |
NHS in England | Closed | 4 Apr 2023 |