Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005416 | UK Visas and Immigration (UKVI) Mr A, on behalf of Mr B, complained the Windrush Compensation Scheme made factual and legal errors in assessing Mr … |
UK Government | Closed | 18 May 2026 |
| P-005301 | UK Visas and Immigration (UKVI) UKVI refused Captain A's wife's visa applications based on legally flawed arguments, failing to consider their exceptional circumstances and the … |
UK Government | Closed | 27 Apr 2026 |
| P-005079 | UK Visas and Immigration (UKVI) Mr A complained UKVI delayed returning his passport, causing delays to a fresh application, preventing him from entering the UK … |
UK Government | Closed | 23 Mar 2026 |
| P-005042 | UK Visas and Immigration (UKVI) Mr A complained UKVI wrongly refused his EU settled status application, made a technical error preventing him proving his right … |
UK Government | Closed | 17 Mar 2026 |
| P-003431 | UK Visas and Immigration (UKVI) Mr A complained UKVI wrongly refused his EU Settlement Scheme residency application, believing it was an incorrect decision that denied … |
UK Government | Closed | 19 Mar 2025 |
| P-003389 | UK Visas and Immigration (UKVI) Mrs D complained UKVI incorrectly applied a 'no recourse to public funds' condition to her leave to remain, preventing her … |
UK Government | Upheld | 21 Feb 2025 |
| P-003293 | UK Visas and Immigration (UKVI) Mr G complained UKVI incorrectly applied a 'no recourse to public funds' condition, making him ineligible for tax credits and … |
UK Government | Upheld | 23 Jan 2025 |
| P-003052 | UK Visas and Immigration (UKVI) Mr B complained about UKVI's excessive delay in completing an Administrative Review of his visa application, which impacted his employment, … |
UK Government | Closed | 31 Oct 2024 |
| P-002884 | UK Visas and Immigration (UKVI) Dr O complained UKVI refused to refund money paid for three applications for UK settlement and associated Immigration Health Surcharges. |
UK Government | Closed | 11 Aug 2024 |
| P-002511 | UK Visas and Immigration (UKVI) Mrs H complained about UKVI's over year-long delay in deciding her EUSS application, causing stress and preventing travel for her … |
UK Government | Partly upheld | 14 Mar 2024 |
| P-002338 | UK Visas and Immigration (UKVI) Mr I complained UKVI unfairly and unreasonably refused his partner's visitor visa twice, despite encouragement for a second application, causing … |
UK Government | Closed | 20 Dec 2023 |
| P-003833 | UK Visas and Immigration UKVI's 2015 refusal of leave to remain and 2016 removal from the UK breached his human rights, causing financial distress. |
UK Government | Closed | 27 Sep 2023 |
| P-003869 | UK Visas and Immigration Mr V complained UKVI refused to refund his legal costs after a successful administrative review. He argued this was due … |
UK Government | Not upheld | 25 Jul 2023 |
| P-001553 | UK Visas and Immigration Mrs I complained UKVI incorrectly placed her on a ten-year route to citizenship after her application, rather than the previous … |
UK Government | Closed | 7 Sep 2022 |
| P-001493 | UK Visas and Immigration Mrs K complained UKVI wrongly refused a visitor visa for her sister due to misunderstanding Iranian banking and family situation, … |
UK Government | Closed | 22 Aug 2022 |
| P-001463 | UK Visas and Immigration Mr K complained UKVI's Windrush Scheme wrongly refused his 'Right to Abode' despite his British citizen father and grandfather. He … |
UK Government | Closed | 21 Jul 2022 |
| P-001209 | UK Visas and Immigration Mr M complained UKVI provided misleading information, causing him to apply early and unsuccessfully for naturalised UK citizenship, resulting in … |
UK Government | Upheld | 30 Nov 2021 |
| P-001100 | UK Visas and Immigration Ms C disputed UKVI's handling of her 2012 permanent residence applications and argued UKVI offered insufficient redress for its incorrect … |
UK Government | Partly upheld | 31 Aug 2021 |
| P-001090 | UK Visas and Immigration Ms A complained UKVI's £250 remedy for its error in refusing her Indefinite Leave to Remain application was inadequate, seeking … |
UK Government | Upheld | 23 Aug 2021 |
| P-001065 | UK Visas and Immigration UKVI allegedly failed to process a spouse visa application within the priority timeframe, requested irrelevant documents, and delayed sending evidence … |
UK Government | Partly upheld | 17 May 2021 |