Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005301 | UK Visas and Immigration (UKVI) Captain A complains that his wife’s visa applications were refused based upon legally flawed and procedurally unfair arguments. He explained … |
UK Government | Closed | 27 Apr 2026 |
| P-005079 | UK Visas and Immigration (UKVI) Mr A complains that UKVI caused a delay in his passport being returned to him following a withdrawn visa application. |
UK Government | Closed | 23 Mar 2026 |
| P-005042 | UK Visas and Immigration (UKVI) Mr A complains that UKVI did not handle his application in line with its guidance. He is also unhappy with … |
UK Government | Closed | 17 Mar 2026 |
| P-003431 | UK Visas and Immigration (UKVI) Mr A complains about the March 2023 UKVI decision to refuse his application for residency in the UK under the … |
UK Government | Closed | 19 Mar 2025 |
| P-003389 | UK Visas and Immigration (UKVI) Mrs D complains that UK Visas and Immigration (UKVI) incorrectly applied a ‘no recourse to public funds’ condition when it … |
UK Government | Upheld | 21 Feb 2025 |
| P-003293 | UK Visas and Immigration (UKVI) Mr G complains UKVI incorrectly applied a ‘no recourse to public funds’ condition when it granted him leave to remain … |
UK Government | Upheld | 23 Jan 2025 |
| P-003052 | UK Visas and Immigration (UKVI) Mr B complains about the length of time it took UKVI to complete an Administrative Review of his visa application. |
UK Government | Closed | 31 Oct 2024 |
| P-002884 | UK Visas and Immigration (UKVI) Dr O complains UKVI refused to refund the fees he had paid for three indefinite leave to remain applications despite … |
UK Government | Closed | 11 Aug 2024 |
| P-002511 | UK Visas and Immigration (UKVI) Mrs H complains that UKVI took over a year to provide her with a decision on her EU Settlement Scheme … |
UK Government | Partly upheld | 14 Mar 2024 |
| P-002338 | UK Visas and Immigration (UKVI) Mr I complains about UKVI's refusal of a visitor visa for his girlfriend. He says the first application was rejected … |
UK Government | Closed | 20 Dec 2023 |
| P-003833 | UK Visas and Immigration Mr J complains that UKVI’s decision to refuse his application for leave to remain (LTR) in 2015 and his removal … |
UK Government | Closed | 27 Sep 2023 |
| P-003869 | UK Visas and Immigration Mr V complains that UKVI refused to reimburse his legal costs after his successful administration review in February 2021. He … |
UK Government | Not upheld | 25 Jul 2023 |
| P-001553 | UK Visas and Immigration Mrs I complains that following her application for Further Leave to Remain, UKVI placed her on the ten year route … |
UK Government | Closed | 7 Sep 2022 |
| P-001493 | UK Visas and Immigration Mrs K complains about UKVI's consideration of her sister's visa application. |
UK Government | Closed | 22 Aug 2022 |
| P-001463 | UK Visas and Immigration Mr K complains about UK Visa and Immigration's (UKVI) decision not to grant him right to abode through the Windrush … |
UK Government | Closed | 21 Jul 2022 |
| P-001209 | UK Visas and Immigration Mr M complains that UK Visas and Immigration provided him with incorrect advice about submitting an application for UK citizenship. |
UK Government | Upheld | 30 Nov 2021 |
| P-001100 | UK Visas and Immigration | UK Government | Partly upheld | 31 Aug 2021 |
| P-001090 | UK Visas and Immigration Ms A complained that UKVI had not put things right for her after it incorrectly refused her application for Indefinite … |
UK Government | Upheld | 23 Aug 2021 |
| P-001065 | UK Visas and Immigration Mr Z complains on behalf of his wife, Mrs Z, that UKVI incorrectly processed her application to change her tier … |
UK Government | Partly upheld | 17 May 2021 |