UK Visas and Immigration (UKVI)
AI-generated summary Mr A, on behalf of Mr B, complained the Windrush Compensation Scheme made factual and legal errors in assessing Mr B's 'Impact on Life' claim, potentially leading to incorrect compensation.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: UK Visas and Immigration · Remove organisation filter
Decisions
UK Visas and Immigration (UKVI)
AI-generated summary UKVI refused Captain A's wife's visa applications based on legally flawed arguments, failing to consider their exceptional circumstances and the devastating impact on his mental health.
UK Visas and Immigration (UKVI)
AI-generated summary Mr A complained UKVI delayed returning his passport, causing delays to a fresh application, preventing him from entering the UK and starting work.
UK Visas and Immigration (UKVI)
AI-generated summary Mr A complained UKVI wrongly refused his EU settled status application, made a technical error preventing him proving his right to work, and offered insufficient compensation, causing him financial hardship and mental distress.
UK Visas and Immigration (UKVI)
AI-generated summary Mr A complained UKVI wrongly refused his EU Settlement Scheme residency application, believing it was an incorrect decision that denied him appeal routes and impacted his ability to adopt.
UK Visas and Immigration (UKVI)
AI-generated summary Mrs D complained UKVI incorrectly applied a 'no recourse to public funds' condition to her leave to remain, preventing her from claiming benefits between October 2013 and December 2014.
UK Visas and Immigration (UKVI)
AI-generated summary Mr G complained UKVI incorrectly applied a 'no recourse to public funds' condition, making him ineligible for tax credits and causing prolonged financial worry.
UK Visas and Immigration (UKVI)
AI-generated summary Mr B complained about UKVI's excessive delay in completing an Administrative Review of his visa application, which impacted his employment, MBA, travel, and caused financial and emotional stress.
UK Visas and Immigration (UKVI)
AI-generated summary Dr O complained UKVI refused to refund money paid for three applications for UK settlement and associated Immigration Health Surcharges.
UK Visas and Immigration (UKVI)
AI-generated summary Mrs H complained about UKVI's over year-long delay in deciding her EUSS application, causing stress and preventing travel for her disabled daughter's medical needs and to see elderly parents.
UK Visas and Immigration (UKVI)
AI-generated summary Mr I complained UKVI unfairly and unreasonably refused his partner's visitor visa twice, despite encouragement for a second application, causing him upset, depression, and anxiety.
UK Visas and Immigration
AI-generated summary UKVI's 2015 refusal of leave to remain and 2016 removal from the UK breached his human rights, causing financial distress.
UK Visas and Immigration
AI-generated summary Mr V complained UKVI refused to refund his legal costs after a successful administrative review. He argued this was due to UKVI's maladministration, causing him financial difficulty.
UK Visas and Immigration
AI-generated summary Mrs I complained UKVI incorrectly placed her on a ten-year route to citizenship after her application, rather than the previous five-year route, causing travel, work, and anxiety issues.
UK Visas and Immigration
AI-generated summary Mrs K complained UKVI wrongly refused a visitor visa for her sister due to misunderstanding Iranian banking and family situation, preventing her sister from visiting a deceased brother's resting place.
UK Visas and Immigration
AI-generated summary Mr K complained UKVI's Windrush Scheme wrongly refused his 'Right to Abode' despite his British citizen father and grandfather. He also cited issues with handling, including an incorrect address and decision delay.
UK Visas and Immigration
AI-generated summary Mr M complained UKVI provided misleading information, causing him to apply early and unsuccessfully for naturalised UK citizenship, resulting in wasted time and application fees.
UK Visas and Immigration
AI-generated summary Ms C disputed UKVI's handling of her 2012 permanent residence applications and argued UKVI offered insufficient redress for its incorrect rejection of her 2015 application, causing significant life disruption.
UK Visas and Immigration
AI-generated summary Ms A complained UKVI's £250 remedy for its error in refusing her Indefinite Leave to Remain application was inadequate, seeking reimbursement for legal costs, lost earnings, and compensation for distress.
UK Visas and Immigration
AI-generated summary UKVI allegedly failed to process a spouse visa application within the priority timeframe, requested irrelevant documents, and delayed sending evidence to the tribunal, causing distress and extra costs.