Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005561 | North Middlesex University Hospital NHS Trust Ms A alleged her partner received incorrect diagnoses and treatment, improper medication, poor record-keeping, and that information was disclosed to … |
NHS in England | Closed | 11 Jun 2026 |
| P-004758 | North Middlesex University Hospital NHS Trust Miss O complained about incorrect administration of induction hormones, a cannula left in too long, an incorrectly administered epidural, and … |
NHS in England | Closed | 30 Jan 2026 |
| P-004330 | North Middlesex University Hospital NHS Trust Ms B complained the Trust did not follow protocol or gain consent for her sister's involvement in two research trials, … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004001 | North Middlesex University Hospital NHS Trust Miss H complained the Trust misdiagnosed her mother's stent blockage as COPD and missed a report identifying metastatic breast cancer, … |
NHS in England | Not upheld | 22 Sep 2025 |
| P-003680 | North Middlesex University Hospital NHS Trust Miss X complained the Trust was dishonest, failed to conduct further tests, and poorly communicated during her pregnancy when she … |
NHS in England | Closed | 24 Jul 2025 |
| P-003709 | North Middlesex University Hospital NHS Trust Mrs B complained the Trust wrongly discharged her husband instead of referring him to oncology, believing it was a missed … |
NHS in England | Partly upheld | 9 Jul 2025 |
| P-002791 | North Middlesex University Hospital NHS Trust Mr A alleged poor communication, a punctured artery, delayed investigations post-stroke, and inadequate monitoring of his mother's critical care, contributing … |
NHS in England | Closed | 16 Jul 2024 |
| P-002584 | North Middlesex University Hospital NHS Trust Mrs F complained the Trust failed to check her amniotic fluid and wrongly administered insulin and steroid injections after her … |
NHS in England | Closed | 20 May 2024 |
| P-002478 | North Middlesex University Hospital NHS Trust Ms L complained the Trust misdiagnosed her with SLE, leading to unnecessary dangerous treatments with severe side effects like weight … |
NHS in England | Closed | 29 Feb 2024 |
| P-003901 | North Middlesex University Hospital NHS Trust Mr A complained the Trust caused his mother's unexpected death on 6 April 2021 by giving her three different medications. … |
NHS in England | Closed | 21 Jul 2023 |
| P-001954 | North Middlesex University Hospital NHS Trust Mr N complained the Trust failed to timely treat his heart condition with a stent procedure, which he believes led … |
NHS in England | Closed | 25 Apr 2023 |
| P-001578 | North Middlesex University Hospital NHS Trust The complainant alleged her sister was discharged with inadequate pain management despite a fracture and experienced poor communication from the … |
NHS in England | Partly upheld | 26 Oct 2022 |
| P-001351 | North Middlesex University Hospital NHS Trust Miss A complained about her aunt's cardiology appointment, including dismissed concerns and delayed blood test results, alongside inadequate hospital monitoring, … |
NHS in England | Partly upheld | 29 Mar 2022 |
| P-001383 | North Middlesex University Hospital NHS Trust Daughter complained the Trust failed to investigate her father's discomfort after a fall, discharged him too soon, and questioned a … |
NHS in England | Closed | 2 Feb 2022 |
| P-001175 | North Middlesex University Hospital NHS Trust Miss A complained her late father developed bed sores due to poor hospital care, staff failed to communicate with her … |
NHS in England | Upheld | 27 Oct 2021 |
| P-001098 | North Middlesex University Hospital NHS Trust Miss U complained the Trust cut her son's cord too soon, gave him vitamin K against her wishes, and unnecessarily … |
NHS in England | Closed | 13 Aug 2021 |