Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: North Middlesex University Hospital NHS Trust · Remove organisation filter
AI-generated summary Miss L complained the Trust did not appropriately assess and manage her father's pressure ulcers or sufficiently involve a tissue viability nurse, causing him extreme pain and distress.
AI-generated summary Ms A alleged her partner received incorrect diagnoses and treatment, improper medication, poor record-keeping, and that information was disclosed to his separated family, all contributing to his death.
AI-generated summary Miss O complained about incorrect administration of induction hormones, a cannula left in too long, an incorrectly administered epidural, and a traumatic water breaking procedure.
AI-generated summary Ms B complained the Trust did not follow protocol or gain consent for her sister's involvement in two research trials, and failed to address concerns during the complaint investigation.
AI-generated summary Miss H complained the Trust misdiagnosed her mother's stent blockage as COPD and missed a report identifying metastatic breast cancer, potentially shortening her life.
AI-generated summary Miss X complained the Trust was dishonest, failed to conduct further tests, and poorly communicated during her pregnancy when she reported concerning symptoms, leading to her daughter's death.
AI-generated summary Mrs B complained the Trust wrongly discharged her husband instead of referring him to oncology, believing it was a missed opportunity for earlier treatment or a better outcome.
AI-generated summary Mr A alleged poor communication, a punctured artery, delayed investigations post-stroke, and inadequate monitoring of his mother's critical care, contributing to her death.
AI-generated summary Mrs F complained the Trust failed to check her amniotic fluid and wrongly administered insulin and steroid injections after her membranes ruptured, leading to her son being stillborn.
AI-generated summary Ms L complained the Trust misdiagnosed her with SLE, leading to unnecessary dangerous treatments with severe side effects like weight gain, nausea, tremors, and mental fogginess.
AI-generated summary Mr A complained the Trust caused his mother's unexpected death on 6 April 2021 by giving her three different medications. He sought an investigation and financial payment.
AI-generated summary Mr N complained the Trust failed to timely treat his heart condition with a stent procedure, which he believes led to him suffering a heart attack.
AI-generated summary The complainant alleged her sister was discharged with inadequate pain management despite a fracture and experienced poor communication from the Trust.
AI-generated summary Miss A complained about her aunt's cardiology appointment, including dismissed concerns and delayed blood test results, alongside inadequate hospital monitoring, treatment, and communication leading to her death.
AI-generated summary Daughter complained the Trust failed to investigate her father's discomfort after a fall, discharged him too soon, and questioned a Deprivation of Liberty Safeguard.
AI-generated summary Miss A complained her late father developed bed sores due to poor hospital care, staff failed to communicate with her about them, and he was not given prescribed pain relief.
AI-generated summary Miss U complained the Trust cut her son's cord too soon, gave him vitamin K against her wishes, and unnecessarily used a kiwi cup during birth.