Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005112 | Northumbria Healthcare NHS Foundation Trust Mr G complains about his mother’s care and treatment in July 2023. He complains the Trust did not provide his … |
NHS in England | Upheld | 25 Mar 2026 |
| P-004932 | Northumbria Healthcare NHS Foundation Trust Mr E complains about a GP Practice's delay in diagnosing his mother with pancreatic cancer, and about the Practice's complaint … |
NHS in England | Closed | 26 Feb 2026 |
| P-004921 | Northumbria Healthcare NHS Foundation Trust Ms B complains on behalf of her deceased partner Mr A. She says the Practice and Trust gave Mr A … |
NHS in England | Closed | 25 Feb 2026 |
| P-004354 | Northumbria Healthcare NHS Foundation Trust Mr A complains about his father's care and treatment during his hospital admission and discharge in January 2024. Mr A … |
NHS in England | Closed | 27 Nov 2025 |
| P-004302 | Northumbria Healthcare NHS Foundation Trust Mrs E complains about the maternity and postnatal care she and her baby J, received from the Trust in March … |
NHS in England | Closed | 19 Nov 2025 |
| P-003500 | Northumbria Healthcare NHS Foundation Trust Mr R complains something went wrong during his vasectomy procedure on 16 February 2024. |
NHS in England | Closed | 22 Apr 2025 |
| P-003440 | Northumbria Healthcare NHS Foundation Trust Mrs E complains the Trust and Practice did not arrange any follow up physiotherapy appointments for her father or refer … |
NHS in England | Closed | 25 Mar 2025 |
| P-003372 | Northumbria Healthcare NHS Foundation Trust Mrs A says the Trust inappropriately discharged Mr B and did not treat his infections or offer pain relief. She … |
NHS in England | Closed | 13 Feb 2025 |
| P-003173 | Northumbria Healthcare NHS Foundation Trust Mrs E complains her mother fell from bed while she was on the ward and that the Trust did not … |
NHS in England | Closed | 18 Nov 2024 |
| P-003006 | Northumbria Healthcare NHS Foundation Trust Mr A complains about the treatment provided by the Trust from March 2010 to May 2013 in relation to several … |
NHS in England | Closed | 23 Sep 2024 |
| P-002895 | Northumbria Healthcare NHS Foundation Trust Mrs O complains the Trust did not refer her for an early pregnancy scan, or tell her she could self-refer … |
NHS in England | Upheld | 5 Aug 2024 |
| P-002651 | Northumbria Healthcare NHS Foundation Trust Mr R complains about the care provided to his late wife, Mrs R in August 2021. He complains that the … |
NHS in England | Not upheld | 31 May 2024 |
| P-002142 | Northumbria Healthcare NHS Foundation Trust Mr T complains about the care and treatment his late father had from the Trust. He complains his father’s foot … |
NHS in England | Partly upheld | 18 Aug 2023 |
| P-002047 | Northumbria Healthcare NHS Foundation Trust Mrs O complains the Trust did not do the autopsy on her father’s body correctly because details on the report … |
NHS in England | Closed | 23 Jun 2023 |
| P-001282 | Northumbria Healthcare NHS Foundation Trust Mr A complained that the Practice prescribed his wife with an antibiotic that she previously had an adverse reaction to. … |
NHS in England | Partly upheld | 7 Jan 2022 |