Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005541 | Northumbria Healthcare NHS Foundation Trust Miss N complained the Trust did not treat all her gynaecological symptoms, offered no anaesthesia for a procedure, and failed … |
NHS in England | Closed | 7 Jun 2026 |
| P-005112 | Northumbria Healthcare NHS Foundation Trust Mr G complained about poor pressure care, lack of dementia support, inadequate fluids, catheter issues, inappropriate placement, and poor record … |
NHS in England | Upheld | 25 Mar 2026 |
| P-004932 | Northumbria Healthcare NHS Foundation Trust Mr E complained about a failure to investigate his mother's symptoms, a delay in providing a CT scan, and an … |
NHS in England | Closed | 26 Feb 2026 |
| P-004921 | Northumbria Healthcare NHS Foundation Trust Ms B complained about failures in the care and treatment her partner received for leg wounds, including referral delays, inadequate … |
NHS in England | Closed | 25 Feb 2026 |
| P-004354 | Northumbria Healthcare NHS Foundation Trust Mr A alleged inappropriate discharge led to his father's death from undiagnosed pneumonia, and the Trust failed to communicate adequately … |
NHS in England | Closed | 27 Nov 2025 |
| P-004302 | Northumbria Healthcare NHS Foundation Trust Mrs E complained about inconsistent explanations regarding a medical procedure, being made to wait in active labour, and staff failing … |
NHS in England | Closed | 19 Nov 2025 |
| P-003500 | Northumbria Healthcare NHS Foundation Trust Mr R complained his vasectomy procedure was painful, required more anaesthetic, and led to complications and a further procedure. He … |
NHS in England | Closed | 22 Apr 2025 |
| P-003440 | Northumbria Healthcare NHS Foundation Trust Mrs E complained the Trust and Practice failed to arrange physiotherapy follow-ups, monitor health, recognise safeguarding concerns, or communicate with … |
NHS in England | Closed | 25 Mar 2025 |
| P-003372 | Northumbria Healthcare NHS Foundation Trust Mrs A complained the Trust inappropriately discharged Mr B and failed to treat infections, manage pain, or act on worsening … |
NHS in England | Closed | 13 Feb 2025 |
| P-003173 | Northumbria Healthcare NHS Foundation Trust Mrs E complained her mother fell from a hospital bed, breaking a rib, and the Trust failed to inform her, … |
NHS in England | Closed | 18 Nov 2024 |
| P-003006 | Northumbria Healthcare NHS Foundation Trust Mr A complained he was not informed about titanium screws or incorrect mesh placement during hernia operations. He also alleged … |
NHS in England | Closed | 23 Sep 2024 |
| P-002895 | Northumbria Healthcare NHS Foundation Trust Mrs O complained staff incorrectly informed her about early scan criteria, failed to advise self-referral, and midwives missed opportunities to … |
NHS in England | Upheld | 5 Aug 2024 |
| P-002651 | Northumbria Healthcare NHS Foundation Trust Mr R complained the Trust failed to monitor or escalate his wife's Addison’s disease, leading to her death and denying … |
NHS in England | Not upheld | 31 May 2024 |
| P-002142 | Northumbria Healthcare NHS Foundation Trust Mr T complained about his late father's care, alleging improper care for a foot wound leading to infection, inappropriate administration … |
NHS in England | Partly upheld | 18 Aug 2023 |
| P-002047 | Northumbria Healthcare NHS Foundation Trust The Trust did not accurately autopsy her father's body, causing anxiety about organ mix-up and exacerbating her grief. |
NHS in England | Closed | 23 Jun 2023 |
| P-001282 | Northumbria Healthcare NHS Foundation Trust Mr A complained the Practice prescribed his wife an antibiotic she had a previous adverse reaction to, causing severe illness … |
NHS in England | Partly upheld | 7 Jan 2022 |