Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr D complained a doctor dismissed his concerns and overlooked pain management, alleging previous scans failed to diagnose his underlying chest-wall condition over a decade.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST · Remove organisation filter
Decisions
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Miss N complained the Trust did not treat all her gynaecological symptoms, offered no anaesthesia for a procedure, and failed to note her trauma history, causing retraumatisation.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr G complained about poor pressure care, lack of dementia support, inadequate fluids, catheter issues, inappropriate placement, and poor record keeping for his mother.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr E complained about a failure to investigate his mother's symptoms, a delay in providing a CT scan, and an inappropriate appointment with a physician associate.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Ms B complained about failures in the care and treatment her partner received for leg wounds, including referral delays, inadequate dressings, and unjust removal from the practice.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr A alleged inappropriate discharge led to his father's death from undiagnosed pneumonia, and the Trust failed to communicate adequately with the family.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mrs E complained about inconsistent explanations regarding a medical procedure, being made to wait in active labour, and staff failing to follow policy for her baby's blood test.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr R complained his vasectomy procedure was painful, required more anaesthetic, and led to complications and a further procedure. He also cited the Trust's lengthy and impersonal complaint process.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mrs E complained the Trust and Practice failed to arrange physiotherapy follow-ups, monitor health, recognise safeguarding concerns, or communicate with her about her father's care.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mrs A complained the Trust inappropriately discharged Mr B and failed to treat infections, manage pain, or act on worsening health. She believes this led to his undignified death and seeks compensation and service improvements.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mrs E complained her mother fell from a hospital bed, breaking a rib, and the Trust failed to inform her, leading to ongoing care needs and financial impact.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr A complained he was not informed about titanium screws or incorrect mesh placement during hernia operations. He also alleged he did not give informed consent for these procedures, causing pain and nerve damage.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mrs O complained staff incorrectly informed her about early scan criteria, failed to advise self-referral, and midwives missed opportunities to refer for an early scan.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr R complained the Trust failed to monitor or escalate his wife's Addison’s disease, leading to her death and denying her recovery opportunity.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr T complained about his late father's care, alleging improper care for a foot wound leading to infection, inappropriate administration of oxycodone, and an unconfirmed lung cancer diagnosis.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary The Trust did not accurately autopsy her father's body, causing anxiety about organ mix-up and exacerbating her grief.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Mr A complained the Practice prescribed his wife an antibiotic she had a previous adverse reaction to, causing severe illness and death, and the Trust transferred her too quickly.