Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005468 | North West Anglia NHS Foundation Trust Miss U complained North West Anglia NHS Trust missed opportunities to diagnose gallbladder disease and delayed placing her on the … |
NHS in England | Partly upheld | 27 May 2026 |
| P-005425 | North West Anglia NHS Foundation Trust Mr D complained about delayed appointments, lack of diagnosis, and incorrect care from two trusts for his wife, including misdiagnosis … |
NHS in England | Closed | 19 May 2026 |
| P-005275 | North West Anglia NHS Foundation Trust Mr H complained the Trust delayed relevant investigations for his wife's Raynaud’s, which he believes led to Scleroderma and her … |
NHS in England | Closed | 23 Apr 2026 |
| P-005240 | North West Anglia NHS Foundation Trust The Trust missed a CT scan opportunity, treated his wife for heart failure she didn't have, didn't fully investigate symptoms, … |
NHS in England | Closed | 19 Apr 2026 |
| P-005156 | North West Anglia NHS Foundation Trust Mr R complained the Trust missed several opportunities to diagnose his heart condition in 2023, leading to two unnecessary heart … |
NHS in England | Upheld | 30 Mar 2026 |
| P-004908 | North West Anglia NHS Foundation Trust Miss D complained the anaesthetist inappropriately administered a nerve block during her knee surgery without explaining the risks or obtaining … |
NHS in England | Closed | 25 Feb 2026 |
| P-004210 | North West Anglia NHS Foundation Trust Mr R complained a 2013 MRI scan was misreported, delaying his Multiple Sclerosis diagnosis by a decade and negatively impacting … |
NHS in England | Closed | 5 Nov 2025 |
| P-004018 | North West Anglia NHS Foundation Trust Miss M complained her mother did not receive appropriate care for constipation, and that a perforated bowel and sepsis were … |
NHS in England | Partly upheld | 25 Sep 2025 |
| P-003398 | North West Anglia NHS Foundation Trust Mrs E complained the Trust inappropriately moved her husband, delayed treatment, failed to perform an MRI, transferred him without consent, … |
NHS in England | Upheld | 25 Mar 2025 |
| P-003193 | North West Anglia NHS Foundation Trust Miss A complained her mother's significant back pain was not investigated, a bilateral nephrostomy was delayed, and nursing care was … |
NHS in England | Partly upheld | 3 Dec 2024 |
| P-002801 | North West Anglia NHS Foundation Trust Mrs L complained the Trust inappropriately moved her husband from intensive care, delayed treatment for neurological symptoms, failed to perform … |
NHS in England | Closed | 24 Jul 2024 |
| P-002749 | North West Anglia NHS Foundation Trust Miss U complained the Trust failed to regularly monitor and control her father's iron levels for years and failed to … |
NHS in England | Partly upheld | 17 Jul 2024 |
| P-002571 | North West Anglia NHS Foundation Trust Mrs O complained she was not referred for a hip operation in February 2022, leading to months of pain, deteriorated … |
NHS in England | Closed | 5 Apr 2024 |
| P-002506 | North West Anglia NHS Foundation Trust Mrs P complained about the Trust's poor communication during her husband’s inpatient stay, specifically not being informed about his decline, … |
NHS in England | Not upheld | 15 Mar 2024 |
| P-002413 | North West Anglia NHS Foundation Trust Miss I complained North West Anglia NHS Foundation Trust staff were unprofessional regarding her communication needs and failed to follow … |
NHS in England | Closed | 22 Jan 2024 |
| P-001697 | North West Anglia NHS Foundation Trust Mrs S complained about multiple aspects of her late husband's care, including communication failures, incorrect ReSPECT form completion, and lost … |
NHS in England | Closed | 30 Nov 2022 |
| P-001524 | North West Anglia NHS Foundation Trust Miss E complained a consultant was rude and failed to diagnose a bulging disc, a registrar made an inaccurate comment, … |
NHS in England | Closed | 30 Sep 2022 |