North West Anglia NHS Foundation Trust
AI-generated summary Ms W complained the Trust stopped her father's medication twice and provided insufficient food, which she believes led to falls, deterioration, and premature death.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: NORTH WEST ANGLIA NHS FOUNDATION TRUST · Remove organisation filter
Decisions
North West Anglia NHS Foundation Trust
AI-generated summary Mrs Y complained about multiple failings in her daughter's care, including missed malnutrition assessment, a punctured lung, and delayed treatment, which she believes caused her death.
North West Anglia NHS Foundation Trust
AI-generated summary Miss U complained North West Anglia NHS Trust missed opportunities to diagnose gallbladder disease and delayed placing her on the waiting list for surgery, causing prolonged pain and affecting her quality of life.
North West Anglia NHS Foundation Trust
AI-generated summary Mr D complained about delayed appointments, lack of diagnosis, and incorrect care from two trusts for his wife, including misdiagnosis of a fractured foot and issues with medication and communication.
North West Anglia NHS Foundation Trust
AI-generated summary Mr H complained the Trust delayed relevant investigations for his wife's Raynaud’s, which he believes led to Scleroderma and her death.
North West Anglia NHS Foundation Trust
AI-generated summary The Trust missed a CT scan opportunity, treated his wife for heart failure she didn't have, didn't fully investigate symptoms, and discharged her without a plan.
North West Anglia NHS Foundation Trust
AI-generated summary Mr R complained the Trust missed several opportunities to diagnose his heart condition in 2023, leading to two unnecessary heart attacks, significant pain, distress, and a PTSD diagnosis.
North West Anglia NHS Foundation Trust
AI-generated summary Miss D complained the anaesthetist inappropriately administered a nerve block during her knee surgery without explaining the risks or obtaining her consent.
North West Anglia NHS Foundation Trust
AI-generated summary Mr R complained a 2013 MRI scan was misreported, delaying his Multiple Sclerosis diagnosis by a decade and negatively impacting his health.
North West Anglia NHS Foundation Trust
AI-generated summary Miss M complained her mother did not receive appropriate care for constipation, and that a perforated bowel and sepsis were not diagnosed and treated quickly enough, leading to her death.
North West Anglia NHS Foundation Trust
AI-generated summary Mrs E complained the Trust inappropriately moved her husband, delayed treatment, failed to perform an MRI, transferred him without consent, and provided inadequate communication during his critical illness.
North West Anglia NHS Foundation Trust
AI-generated summary Miss A complained her mother's significant back pain was not investigated, a bilateral nephrostomy was delayed, and nursing care was ineffective, causing discomfort before death.
North West Anglia NHS Foundation Trust
AI-generated summary Mrs L complained the Trust inappropriately moved her husband from intensive care, delayed treatment for neurological symptoms, failed to perform an MRI, and transferred him without consent, leading to his death.
North West Anglia NHS Foundation Trust
AI-generated summary Miss U complained the Trust failed to regularly monitor and control her father's iron levels for years and failed to provide IV albumin during an ascitic drain procedure.
North West Anglia NHS Foundation Trust
AI-generated summary Mrs O complained she was not referred for a hip operation in February 2022, leading to months of pain, deteriorated mobility, and having to pay for private surgery.
North West Anglia NHS Foundation Trust
AI-generated summary Mrs P complained about the Trust's poor communication during her husband’s inpatient stay, specifically not being informed about his decline, preventing her from being with him at his death.
North West Anglia NHS Foundation Trust
AI-generated summary Miss I complained North West Anglia NHS Foundation Trust staff were unprofessional regarding her communication needs and failed to follow disability policies for deaf people.
North West Anglia NHS Foundation Trust
AI-generated summary Mrs S complained about multiple aspects of her late husband's care, including communication failures, incorrect ReSPECT form completion, and lost medical notes.
North West Anglia NHS Foundation Trust
AI-generated summary Miss E complained a consultant was rude and failed to diagnose a bulging disc, a registrar made an inaccurate comment, and PALS delayed her complaint.