Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Wirral University Teaching Hospital NHS Foundation Trust · Remove organisation filter
AI-generated summary Mr X complained the Trust misdiagnosed his neck injury as a sprain, failed to take his epilepsy seriously after a fall, and prescribed incorrect exercises, leading to pain and distress.
AI-generated summary Mr M complained the Trust failed to inform his wife about a cancerous tumour removed in 2014 until 2022, preventing timely treatment and potentially shortening her life.
AI-generated summary Ms A complained the Trust prematurely discharged her partner, Mr E, while he had poor mobility, aspiration pneumonia, and could not eat or drink, contributing to his death.
AI-generated summary Mr P complained about delays in diagnosing his mother's endometrial cancer, leading to unnecessary surgery, undue worry, and a lost opportunity to prepare earlier.
AI-generated summary Mrs L complained about equipment failure, staff discussions during her eye surgery, and poor communication from the ophthalmology service, leading to a second operation.
AI-generated summary Mr F complained the Trust wrongly decided he was ineligible for an insulin pump, arguing he meets the criteria due to his inability to self-inject and reliance on family support.
AI-generated summary Mrs N complained a doctor failed to properly examine vulvar lesions and document her colposcopy, delaying her vulvar cancer diagnosis to stage 2 and leading to extensive surgeries and trauma.
AI-generated summary Mr A complained the Trust gave his wife an antibiotic without informing him, left her on a trolley too long, didn't assist her mobilisation, and provided inappropriate nutrition.
AI-generated summary Mrs K complained the Trust mistakenly treated her husband for an infection and delayed giving steroids for his serious skin condition, which she believes contributed to his death.
AI-generated summary Complaints across NWAS, the Trust, and a Practice regarding delayed ambulance, care outcomes, complaint handling, and organisational planning, impacting Mrs W's care.
AI-generated summary Miss P complained the Trust failed to identify cancerous polyps during a colonoscopy and incorrectly stated no specialist referral was needed, causing her significant distress.
AI-generated summary Mrs A complained her husband was wrongly discharged from hospital on 21 January 2021 despite breathing difficulties, leading to his readmission and subsequent death.
AI-generated summary Mr C complained he was discharged too soon after possibly having angina, suffering a heart attack the next day. He also alleged the Trust failed to complete contemporaneous records for his discharge rationale.
AI-generated summary Miss R complained the Trust used incorrect antibiotics for her father's sepsis, a healthcare assistant gave him food when nil by mouth, and nursing staff failed to administer prescribed laxatives.