University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mrs O complained about the loss of her mother's hearing aid, inadequate replacements, and poor skin care leading to a pressure sore.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Dorset NHS Foundation Trust · Remove organisation filter
Decisions
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mrs. O complained that the Trust did not discuss surgical options, provide post-operative information, or offer support after her haemorrhoidal artery ligation operation.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mrs. R complained doctors failed to give her husband aspirin promptly after TIAs and delayed contacting the thrombectomy service, leading to his stroke and death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr. R complained the Trust discharged his father while he was still unwell with pneumonia, leading to his deterioration, readmission, and death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr. R complained the Trust failed to recognise his mother's severe heart condition in the ED, leading to her discharge and subsequent death at home.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr H complained about a pressure sore, catheter care, and lack of rehabilitation for his father at two Trusts, leading to infections and his father's death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr Z complained the Trust misdiagnosed fluid accumulation, wrongly stopped diuretic therapy, poorly monitored his father's weight, and failed to escalate his deteriorating care, leading to his death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr Y complained the Trust’s GP failed to thoroughly investigate his mother’s back pain, delaying a cancer diagnosis and limiting her treatment options.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Miss G complained the Trust failed to diagnose Mr H with a Pancoast tumour in early 2022, which she believes led to a reduced quality and length of life.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Miss T complained the Trust failed to conduct a falls risk assessment or lower bed rails for her godfather, resulting in a fall that she believes contributed to his death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr Q complained about his father's misdiagnosis, incorrect medication, poor monitoring, and delayed escalation of care, which he believes led to his father's death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mrs G complained the Trust did not check for DVT, gave incorrect medication, failed to elevate legs, placed a DNR without consent, and did not transport her husband home, leading to his death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr and Mrs B complained Trust staff repeatedly suggested termination, refused antibiotics for a UTI despite positive tests, had scan errors, and missed retained placental tissue after their son's birth.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mr D complained about ambulance and hospital delays, misdiagnosis of his wife's brain haemorrhage as a stroke, and poor communication, which he believed contributed to her death.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Mrs T complained her mother developed preventable pressure sores due to negligent care provided by the Trust.
University Hospitals Dorset NHS Foundation Trust
AI-generated summary Miss Y complained about multiple failed cannula insertions, slow sepsis diagnosis, poor communication regarding an emergency C-section, and an inadequate apology from the Trust.