Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005105 | University Hospitals Dorset NHS Foundation Trust Mrs O complained about the loss of her mother's hearing aid, inadequate replacements, and poor skin care leading to a … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005093 | University Hospitals Dorset NHS Foundation Trust Mrs. O complained that the Trust did not discuss surgical options, provide post-operative information, or offer support after her haemorrhoidal … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005047 | University Hospitals Dorset NHS Foundation Trust Mrs. R complained doctors failed to give her husband aspirin promptly after TIAs and delayed contacting the thrombectomy service, leading … |
NHS in England | Not upheld | 18 Mar 2026 |
| P-004944 | University Hospitals Dorset NHS Foundation Trust Mr. R complained the Trust discharged his father while he was still unwell with pneumonia, leading to his deterioration, readmission, … |
NHS in England | Closed | 27 Feb 2026 |
| P-004945 | University Hospitals Dorset NHS Foundation Trust Mr. R complained the Trust failed to recognise his mother's severe heart condition in the ED, leading to her discharge … |
NHS in England | Closed | 27 Feb 2026 |
| P-004866 | University Hospitals Dorset NHS Foundation Trust Mr H complained about a pressure sore, catheter care, and lack of rehabilitation for his father at two Trusts, leading … |
NHS in England | Partly upheld | 20 Feb 2026 |
| P-004693 | University Hospitals Dorset NHS Foundation Trust Mr Z complained the Trust misdiagnosed fluid accumulation, wrongly stopped diuretic therapy, poorly monitored his father's weight, and failed to … |
NHS in England | Closed | 27 Jan 2026 |
| P-004141 | University Hospitals Dorset NHS Foundation Trust Mr Y complained the Trust’s GP failed to thoroughly investigate his mother’s back pain, delaying a cancer diagnosis and limiting … |
NHS in England | Closed | 14 Oct 2025 |
| P-003781 | University Hospitals Dorset NHS Foundation Trust Miss G complained the Trust failed to diagnose Mr H with a Pancoast tumour in early 2022, which she believes … |
NHS in England | Closed | 13 Aug 2025 |
| P-003647 | University Hospitals Dorset NHS Foundation Trust Miss T complained the Trust failed to conduct a falls risk assessment or lower bed rails for her godfather, resulting … |
NHS in England | Partly upheld | 30 Jun 2025 |
| P-003621 | University Hospitals Dorset NHS Foundation Trust Mr Q complained about his father's misdiagnosis, incorrect medication, poor monitoring, and delayed escalation of care, which he believes led … |
NHS in England | Closed | 29 Jun 2025 |
| P-003435 | University Hospitals Dorset NHS Foundation Trust Mrs G complained the Trust did not check for DVT, gave incorrect medication, failed to elevate legs, placed a DNR … |
NHS in England | Closed | 26 Mar 2025 |
| P-002905 | University Hospitals Dorset NHS Foundation Trust Mr and Mrs B complained Trust staff repeatedly suggested termination, refused antibiotics for a UTI despite positive tests, had scan … |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002990 | University Hospitals Dorset NHS Foundation Trust Mr D complained about ambulance and hospital delays, misdiagnosis of his wife's brain haemorrhage as a stroke, and poor communication, … |
NHS in England | Partly upheld | 19 Aug 2024 |
| P-002345 | University Hospitals Dorset NHS Foundation Trust Mrs T complained her mother developed preventable pressure sores due to negligent care provided by the Trust. |
NHS in England | Closed | 8 Dec 2023 |
| P-001777 | University Hospitals Dorset NHS Foundation Trust Miss Y complained about multiple failed cannula insertions, slow sepsis diagnosis, poor communication regarding an emergency C-section, and an inadequate … |
NHS in England | Closed | 24 Feb 2023 |