Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust · Remove organisation filter
AI-generated summary Ms R complained about multiple failings in her husband's care and treatment, including delayed scans, untreated abnormalities, and poor discharge planning, leading to his death.
AI-generated summary The Trust failed to consider their mother’s mental wellbeing while she was isolated in a side room, which they believe contributed to her death.
AI-generated summary Mrs N complained about delays in tests and medication, an erroneous high noradrenaline dose, and delayed reporting of the error, which she believes impacted her husband's final days.
AI-generated summary Mr P complained about his wife's cancer care, including only one round of chemotherapy, lack of face-to-face consultant appointments, cancelled appointments, and delayed communication of her terminal prognosis.
AI-generated summary Ms L complained her son's fractured collarbone wasn't diagnosed promptly at the Trust, causing prolonged pain and distress.
AI-generated summary Inadequate care during a high-risk pregnancy, including missed scans and being blamed for missed appointments, allegedly led to the death of the baby.
AI-generated summary The Trust delayed diagnosing his father's prostate cancer and provided inadequate care after an enema, causing distress and a lost treatment opportunity.
AI-generated summary Mrs R complained about care and treatment provided to her husband, Mr R, which she believes led to his deterioration and death, seeking £10,000.
AI-generated summary Mrs B complained her father's care was poor, citing delayed doctor review after a fall, neglected catheterisation, and slow medical intervention, contributing to his death.
AI-generated summary Mrs B complained the Trust poorly planned her husband's operation and failed to ensure he understood its risks. She also alleged a refusal to discuss palliative care when requested.
AI-generated summary Mr R complained about multiple failings in his wife's care, including delayed diagnosis, inadequate monitoring, pressure ulcer, and delayed referrals, which he believes shortened her life.
AI-generated summary The Trust made a social services referral without communicating the reason, causing Miss C significant stress and fear of accessing future care.
AI-generated summary Mrs M complained her husband's breathlessness and deterioration were not suitably addressed, treatment was inappropriate, and there were delays in an X-ray and ITU transfer, contributing to his death.
AI-generated summary Mrs P complained the Trust failed to diagnose her son with pyloric stenosis after an ultrasound, taking incorrect measurements and causing severe dehydration and emotional distress.
AI-generated summary Mrs U complained the Trust failed to diagnose osteomyelitis, provided inadequate wound care, and discharged her mother without sufficient antibiotics or pain relief. She believed these failings contributed to her mother's death.