Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005361 | The Queen Elizabeth Hospital King's Lynn NHS Foun… The Trust failed to consider their mother’s mental wellbeing while she was isolated in a side room, which they believe … |
NHS in England | Closed | 11 May 2026 |
| P-005319 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs N complained about delays in tests and medication, an erroneous high noradrenaline dose, and delayed reporting of the error, … |
NHS in England | Upheld | 29 Apr 2026 |
| P-005134 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr P complained about his wife's cancer care, including only one round of chemotherapy, lack of face-to-face consultant appointments, cancelled … |
NHS in England | Closed | 27 Mar 2026 |
| P-004811 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Ms L complained her son's fractured collarbone wasn't diagnosed promptly at the Trust, causing prolonged pain and distress. |
NHS in England | Closed | 11 Feb 2026 |
| P-004601 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Inadequate care during a high-risk pregnancy, including missed scans and being blamed for missed appointments, allegedly led to the death … |
NHS in England | Closed | 12 Jan 2026 |
| P-004356 | The Queen Elizabeth Hospital King's Lynn NHS Foun… The Trust delayed diagnosing his father's prostate cancer and provided inadequate care after an enema, causing distress and a lost … |
NHS in England | Closed | 27 Nov 2025 |
| P-004257 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs R complained about care and treatment provided to her husband, Mr R, which she believes led to his deterioration … |
NHS in England | Closed | 13 Nov 2025 |
| P-004243 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complained her father's care was poor, citing delayed doctor review after a fall, neglected catheterisation, and slow medical … |
NHS in England | Partly upheld | 31 Oct 2025 |
| P-003747 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complained the Trust poorly planned her husband's operation and failed to ensure he understood its risks. She also … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003514 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr R complained about multiple failings in his wife's care, including delayed diagnosis, inadequate monitoring, pressure ulcer, and delayed referrals, … |
NHS in England | Closed | 31 Mar 2025 |
| P-003360 | The Queen Elizabeth Hospital King's Lynn NHS Foun… The Trust made a social services referral without communicating the reason, causing Miss C significant stress and fear of accessing … |
NHS in England | Closed | 26 Feb 2025 |
| P-002865 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs M complained her husband's breathlessness and deterioration were not suitably addressed, treatment was inappropriate, and there were delays in … |
NHS in England | Partly upheld | 21 Jul 2024 |
| P-002546 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs P complained the Trust failed to diagnose her son with pyloric stenosis after an ultrasound, taking incorrect measurements and … |
NHS in England | Upheld | 3 Apr 2024 |
| P-001273 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs U complained the Trust failed to diagnose osteomyelitis, provided inadequate wound care, and discharged her mother without sufficient antibiotics … |
NHS in England | Closed | 26 Jan 2022 |