Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005384 | The Hillingdon Hospitals NHS Foundation Trust The Trust failed to diagnose her mother's cancer despite obvious signs, unreasonably delayed finding a specialist bed, and poorly communicated … |
NHS in England | Upheld | 13 May 2026 |
| P-004640 | The Hillingdon Hospitals NHS Foundation Trust Miss B complained about inadequate care for her mother, an unwitnessed fall, poor nursing, delayed escalation, and poor communication during … |
NHS in England | Upheld | 19 Jan 2026 |
| P-003357 | The Hillingdon Hospitals NHS Foundation Trust Mrs A complained the Trust failed to diagnose a perineal tear after childbirth and missed her daughter's sacral dimple, causing … |
NHS in England | Closed | 28 Feb 2025 |
| P-003345 | The Hillingdon Hospitals NHS Foundation Trust The Trust delayed hip replacement surgery and performed an unnecessary procedure, causing severe pain, mobility loss, and mental health deterioration … |
NHS in England | Closed | 24 Feb 2025 |
| P-003263 | The Hillingdon Hospitals NHS Foundation Trust Mrs D complained about delays in her husband's cancer surveillance and histology results, failure to consider a bladder removal, unsafe … |
NHS in England | Closed | 27 Jan 2025 |
| P-003304 | The Hillingdon Hospitals NHS Foundation Trust Mr V complained The Hillingdon Hospitals NHS Foundation Trust delayed his father's admission and CT scans despite clear stroke symptoms, … |
NHS in England | Not upheld | 14 Jan 2025 |
| P-002751 | The Hillingdon Hospitals NHS Foundation Trust Dr K complained staff failed to involve him in his wife's care, poorly interpreted scans, lacked knowledge for MRI scans … |
NHS in England | Upheld | 25 Jul 2024 |
| P-002815 | The Hillingdon Hospitals NHS Foundation Trust Mr C complained his mother was wrongly discharged when unfit, lacked appropriate consultant care, experienced delays in NGT checks/medication, and … |
NHS in England | Closed | 17 Jul 2024 |
| P-002719 | The Hillingdon Hospitals NHS Foundation Trust Mrs C complained about poor pain management for her late husband, an inappropriate high dose of pain relief, and the … |
NHS in England | Upheld | 24 Jun 2024 |
| P-002373 | The Hillingdon Hospitals NHS Foundation Trust Mr A complained about his mother's care, including incorrect COVID-19 ward placement, faulty cannula, and ignored Power of Attorney for … |
NHS in England | Closed | 4 Dec 2023 |
| P-003817 | The Hillingdon Hospitals NHS Foundation Trust Miss F complained her mother fell out of bed, possibly due to absent bed rails, which Miss F believes led … |
NHS in England | Closed | 16 May 2023 |
| P-001843 | The Hillingdon Hospitals NHS Foundation Trust The Trust failed to pin Miss I's fractured arm, repeatedly delayed surgery due to her heart condition without appropriate consultation, … |
NHS in England | Closed | 30 Jan 2023 |
| P-001091 | The Hillingdon Hospitals NHS Foundation Trust Mrs I complained The Trust incorrectly reported her chest X-rays from 2016-2018, missing signs of lung cancer, which led to … |
NHS in England | Partly upheld | 18 Aug 2021 |