The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary The Trust failed to diagnose her mother's cancer despite obvious signs, unreasonably delayed finding a specialist bed, and poorly communicated test results and illness seriousness.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: The Hillingdon Hospitals NHS Foundation Trust · Remove organisation filter
Decisions
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Miss B complained about inadequate care for her mother, an unwitnessed fall, poor nursing, delayed escalation, and poor communication during admission. She also cited poor complaint handling.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mrs A complained the Trust failed to diagnose a perineal tear after childbirth and missed her daughter's sacral dimple, causing distress and requiring further medical procedures.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary The Trust delayed hip replacement surgery and performed an unnecessary procedure, causing severe pain, mobility loss, and mental health deterioration for Mrs A.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mrs D complained about delays in her husband's cancer surveillance and histology results, failure to consider a bladder removal, unsafe discharge, and untreated cancer during a sepsis admission.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mr V complained The Hillingdon Hospitals NHS Foundation Trust delayed his father's admission and CT scans despite clear stroke symptoms, believing this affected his chance of survival.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Dr K complained staff failed to involve him in his wife's care, poorly interpreted scans, lacked knowledge for MRI scans and referrals, failed to refer for interventional radiography, and lacked consultant input.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mr C complained his mother was wrongly discharged when unfit, lacked appropriate consultant care, experienced delays in NGT checks/medication, and was not informed of her imminent death.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mrs C complained about poor pain management for her late husband, an inappropriate high dose of pain relief, and the family not being informed he was nearing end of life.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mr A complained about his mother's care, including incorrect COVID-19 ward placement, faulty cannula, and ignored Power of Attorney for DNACPR. He alleged these failings contributed to her avoidable death.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Miss F complained her mother fell out of bed, possibly due to absent bed rails, which Miss F believes led to her mother's death. Trust responses were conflicting.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary The Trust failed to pin Miss I's fractured arm, repeatedly delayed surgery due to her heart condition without appropriate consultation, and stopped sending correspondence.
The Hillingdon Hospitals NHS Foundation Trust
AI-generated summary Mrs I complained The Trust incorrectly reported her chest X-rays from 2016-2018, missing signs of lung cancer, which led to delayed surgery and distress.