Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs B complained the Trust failed to escalate her husband's care for high NEWS, delayed tests and antibiotics, which she believes contributed to his death.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Mersey and West Lancashire Teaching Hospitals NHS Trust · Remove organisation filter
Decisions
Lancashire Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs F complained the Trust focused on Mr F's previous cancer recurrence, failing to adequately investigate other symptoms in April 2024, which delayed a new cancer diagnosis.
Lancashire Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs X complained her mother, Mrs P, did not receive salbutamol medication until two days before her death, which Mrs X believes resulted in her mother's death.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mr Q complained the Trust mishandled his wife's medication, kept her in hospital too long, and overdosed her, causing pain and a stroke.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Dr [name redacted] complained about failures to treat his son’s sleep apnoea, ventilation without consent, a misleading diagnosis, withholding information and lost records.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mr A complained about delays in receiving hip injections and arranging surgery for his stage four arthritis, leading to extreme, constant pain and worsened mental health.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mr Y complained about an injury sustained during transfer from an X-ray trolley and the Trust's failure to provide support or follow-up appointments for it.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary A man complained his father experienced frequent ward moves, suffered falls due to inadequate prevention, and the family received poor communication from the Trust.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs N complained two Trusts failed to identify and operate on her husband's metastatic mass, provided poor diagnostic support, and discharged him inadequately, contributing to his death.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs S complained two Trusts failed to provide appropriate treatment for her mother's worsening condition across multiple admissions, leading to her deterioration and death.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs W complained Mersey and West Lancashire Teaching Hospitals NHS Trust gave her father incorrect medication and restricted visitors, preventing family goodbyes.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mr E complained clinicians inadequately investigated his father's condition, failed to treat a suspected blood infection, and discharged him inappropriately. He also alleged delays in cardiac testing.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs T complained the Trusts provided inadequate care to her husband, including delayed detention, insufficient nutrition, and unconsented ECT. She also alleged poor nursing care and delayed medical review, leading to Wernicke's Encephalopathy.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mr X complained a nurse failed to check and assess his wife for over eight hours during the night, believing earlier assessment could have restarted treatment and prolonged her life.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs O complained about various issues over years, including unaddressed concerns, incorrect scans, lack of gynaecology review, and inappropriate discharge, delaying her endometriosis diagnosis.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary A complainant alleged poor care for her father's secretions, delayed escalation of his deteriorating condition, lack of updates, and staff aggressively preventing her visit before his death.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs A alleged the Trust failed to prevent her mother from falling and did not manage her personal hygiene adequately, causing distress to the family.
St Helens and Knowsley Teaching Hospitals NHS Trust
AI-generated summary Husband complained about his wife's delayed discharge home for end-of-life care, inadequate information about the process, and poor communication from the Trust.