Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005223 | Mid Yorkshire Teaching NHS Trust Mr S complained about the Trust's lack of care for his father, Mr H, resulting in an avoidable fall with … |
NHS in England | Partly upheld | 14 Apr 2026 |
| P-005119 | Mid Yorkshire Teaching NHS Trust Mr H complained about district nurses' catheter handling causing trauma and sepsis, nurses not calling an ambulance sooner, and hospital … |
NHS in England | Partly upheld | 26 Mar 2026 |
| P-004897 | Mid Yorkshire Teaching NHS Trust Ms T complained her mother received inadequate oxygen, delayed nebulisers, insufficient fluid monitoring, and irregular antibiotic/medication administration, potentially contributing to … |
NHS in England | Closed | 24 Feb 2026 |
| P-004686 | Mid Yorkshire Teaching NHS Trust Mrs T complained a nurse performed a venesection procedure incorrectly, leaving the tourniquet on and pressing hard, causing extreme pain, … |
NHS in England | Closed | 27 Jan 2026 |
| P-004280 | Mid Yorkshire Teaching NHS Trust Mrs D complained the Trust failed to manage her care correctly after a miscarriage, specifically using incorrect equipment for an … |
NHS in England | Closed | 17 Nov 2025 |
| P-004050 | Mid Yorkshire Teaching NHS Trust Mrs Z complained her husband's condition was not treated urgently, she was excluded from cancer discussions, a planned endoscopy was … |
NHS in England | Partly upheld | 25 Sep 2025 |
| P-003776 | Mid Yorkshire Teaching NHS Trust Mrs A complained her husband's sepsis antibiotics and leg ulcer debridement were delayed, and staff failed to prevent a fall. … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003808 | Mid Yorkshire Teaching NHS Trust Mrs B complained that care failings caused her husband to be too unwell for cancer treatment, leading to his death … |
NHS in England | Closed | 18 Aug 2025 |
| P-003788 | Mid Yorkshire Teaching NHS Trust Ms A complained her son was inappropriately catheterised, suffered delayed UTI/sepsis diagnosis and treatment, and received inadequate physiotherapy, leading to … |
NHS in England | Not upheld | 13 Aug 2025 |
| P-003661 | Mid Yorkshire Teaching NHS Trust Mrs A complained the Trust failed to inform her of all risks for autologous sling surgery, resulting in severe complications, … |
NHS in England | Closed | 21 Jul 2025 |
| P-003622 | Mid Yorkshire Teaching NHS Trust Mr E complained Mid Yorkshire Teaching NHS Trust failed to action a rheumatology referral, blamed the GP, and provided false … |
NHS in England | Closed | 25 Jun 2025 |
| P-003633 | Mid Yorkshire Teaching NHS Trust Miss A complained the Trust failed to diagnose her mother's symptoms, administered incorrect medication, didn't move her to ICU, and … |
NHS in England | Closed | 22 Jun 2025 |
| P-003420 | Mid Yorkshire Teaching NHS Trust Care for Miss Y's father was allegedly poor, including lack of observation, delayed treatment, and inadequate communication of his deteriorating … |
NHS in England | Upheld | 21 Mar 2025 |
| P-003306 | Mid Yorkshire Teaching NHS Trust Mrs U complained the Trust failed to diagnose her husband’s lung cancer from a chest X-ray in January 2022 and … |
NHS in England | Partly upheld | 29 Jan 2025 |
| P-003124 | Mid Yorkshire Teaching NHS Trust The nursing team did not follow care plans for her mother’s leg blisters and refused to let Mrs N stay … |
NHS in England | Upheld | 25 Nov 2024 |
| P-003145 | Mid Yorkshire Teaching NHS Trust Staff failed to sufficiently investigate a suspected fracture, missing a hip fracture, and made inappropriate discharge decisions, leading to pain, … |
NHS in England | Upheld | 22 Nov 2024 |
| P-003177 | Mid Yorkshire Teaching NHS Trust Mrs C complained about poor staff communication, delayed referral to a complex needs team, failure to use a CPAP machine, … |
NHS in England | Upheld | 11 Nov 2024 |
| P-002952 | Mid Yorkshire Teaching NHS Trust Mrs A complained the Trust discharged her husband with uncontrolled diabetes, discussed a DNACPR without proper communication, and misinformed him … |
NHS in England | Closed | 25 Sep 2024 |
| P-002967 | Mid Yorkshire Teaching NHS Trust Mr C H complained the Trust failed to carry out an endoscopy for his brother in January 2019, leading to … |
NHS in England | Closed | 17 Sep 2024 |
| P-002387 | Mid Yorkshire Teaching NHS Trust Mrs A complained the Trust failed to perform a requested biopsy on a neck lump in June 2022, which was … |
NHS in England | Not upheld | 18 Dec 2023 |
| P-002311 | Mid Yorkshire Teaching NHS Trust Mrs I complained the Trust wrongly diagnosed her husband with lung cancer and discharged him while confused and unable to … |
NHS in England | Closed | 21 Nov 2023 |
| P-001968 | Mid Yorkshire Hospitals NHS Trust Mr H complained the Trust missed diagnosing and delayed treating an infected dental abscess, leading to a brain infection and … |
NHS in England | Closed | 26 Apr 2023 |
| P-001765 | Mid Yorkshire Hospitals NHS Trust Ms G complained the Trust missed a meningioma on a 2017 MRI scan and failed to arrange follow-up, leading to … |
NHS in England | Closed | 20 Jan 2023 |
| P-001978 | Mid Yorkshire Hospitals NHS Trust Doctors failed to identify stroke signs, provide appropriate treatment, and keep the family informed, denying her husband a chance of … |
NHS in England | Upheld | 19 Dec 2022 |
| P-001414 | Mid Yorkshire Hospitals NHS Trust Mr A complained the Trust missed signs of a gastrointestinal bleed in his brother, Mr R, and inappropriately tried to … |
NHS in England | Partly upheld | 17 Jun 2022 |
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