Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: East and North Hertfordshire Teaching NHS Trust · Remove organisation filter
AI-generated summary Mr R complained the Trust repeatedly discharged his sister when unfit, delayed her diagnosis and transfer to ICU, failed to monitor her nutrition, and communicated poorly, contributing to her death.
AI-generated summary Mr O complained the Trust did not fully inform him about the risks of a coil embolisation for varicocele and that the radiologist performed the surgery incorrectly, causing debilitating pain.
AI-generated summary Mr O complained his father received inadequate care, including lack of encouragement to eat, delayed nutritionist referral, falls with unwound wounds, changing diagnoses and a long discharge process.
AI-generated summary Mr B complained about several aspects of his grandmother's care, including incorrect medication, failed NG tube attempts, delayed gallbladder drainage, poor communication, and inadequate monitoring and nutrition.
AI-generated summary Mrs H complained about insufficient information for informed consent, lack of well-being consideration during surgery, and inadequate post-operative care, leaving her with a painful lump.
AI-generated summary Mrs L complained about the care her mother received during hospital admission, believing it contributed to her mother's death and negatively impacted her own mental health.
AI-generated summary Mrs D complained the Trust did not offer her late husband, Mr D, essential liver treatment during his admission, restricted her visits, and lacked communication about his illness, potentially shortening his life.
AI-generated summary Mrs E complained about inappropriate bisoprolol medication and inadequate mobility support during her hospital stay, as well as incomplete and incorrect handling of her subsequent complaint.
AI-generated summary Mr A complained the Trust discharged him prematurely after testicle surgery without wound checks, leading to gangrene, further operations, and distress.
AI-generated summary Mrs N complained the Hospital Trust provided inappropriate care in the ED, including inadequate examination, missed sepsis, premature discharge without medication, and lost notes, all contributing to her father's pain and worsened condition before his death.
AI-generated summary Ms KN complained about poor care for her vulnerable mother in ED, including delayed pain relief, lack of food/drink, no ID bracelet, and poor staff attitude.
AI-generated summary Mrs A complained that her husband's referral for cancer treatment was delayed, shortening his life, and that staff failed to inform him his cancer was incurable earlier.
AI-generated summary Mr R complained about the Trust's inadequate physiotherapy and inpatient care for his wife after a stroke, alleging discrimination. He also alleged the CCG wrongly declined an Individual Funding Request.